DAISY GROUP

Responsibility

• about the role
• providing technical diagnosis and resolution of any incident placed into the Infrastructure queue
• where the skills of the Infrastructure engineer permits, resolution of any incident
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• accurate updates to any request for service within the Daisy IT Service Management System
• effective and professional communication skills with the user in call handling and in updates to the ITSMS
• establishing priorities with the user when a request for service is placed in line with the defined priority statements
• validating any Service Request raised via the Service Desk
• escalating and updating the Service Desk Supervisor or Customer Service Account Manager if related to a P1 or P2 incident
• to be considered, professional and objective always

Requirements

• windows Server Administration
• what do we need from you?

Earnings for position infrastructure engineer

Current offers for the position:

Responsibility

• company Description
• hybrid
• about the role
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• prepare, maintain and submit P11ds for several PAYE references, including P46 submissions, and managing employee queries in relation to these
• carry out an ad hoc admin tasks as and when required using various payroll systems
• location: Northampton
• look after administration of Expenses platforms , including approving claims in line with expenses policies, managing inbox queries, adding/archiving accounts and changing employee details

Requirements

• professional but approachable manner
• able to adhere to strict confidentiality
• own process from end to end and follow procedures
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• excellent attention to detail
• flexible and adaptable to changing processes as systems or policies may change over time
• willingness to ask questions
• self-motivated as role is mainly home based
• what do we need from you?
• ability to work under pressure and strict deadlines
• excellent communication skills both written and verbal
• works well within a team environment
• additional Information

Current offers for the position:

Responsibility

• about the role
• providing technical diagnosis and resolution of any incident placed into the deskside queue
• where the skills of the deskside engineer permit, resolution of any incident
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• accurate updates to any request for service within the ServiceNow System
• effective and professional communication skills with the user in call handling and in updates
• establishing priorities with the user when a request for service is placed in line with the defined priority statements
• validating any Service Request raised via the Service Desk
• escalating and updating the Service Desk Supervisor or Customer Service Account Manager if related to a P1 or P2 incident
• to be considered, professional and objective at all times
• create Knowledge Management articles as scenario’s arise

Requirements

• provide support to Desktop and basic Network troubleshooting to site services to all CNWL supported sites
• windows environment, Dell/HP Hardware, Printing Solutions. also include first-line switching and routing experience
• additional Information
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• what do we need from you?
• we show our appreciation by providing various benefits and rewards to our employees that help make Daisy a great place to work and provide a great work life balance
• did we mention the perks?

Current offers for the position: