service coordinator
Responsibility
- manage and resolve a wide range of account queries
- communicate Change of Tenancy performance and assist the COT team in resolving any issues within agreed service-level agreements
- continuously develop the service offering to our key accounts
Show more +8 - communicate any billing issues from managing agents to the billing team and vice versa
- support the launch of new products of services through effective internal and external communication
- make the business aware of competitors and their offerings in the market
- support back-office in providing aftersales support and customer care
- various standard and adhoc reporting
- be the primary point of contact for the AMR roll out programs making the business aware of any challenges and performance of the program
- attend off-site client meetings when required
- ensure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve said issues
Requirements
- industry experience
- excellent organisational skills
- account management experience
Show more +6 - self-motivated
- excellent verbal and written communication skills
- good arithmetic skills
- excellent attention to detail
- good at working as part of a team and individually
- service Delivery: 1 year
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