CROWN COURIERS

Responsibility

• provide 1st and 2nd Level technical support to all users including support in PC hardware, laptops, printers, and LAN/WLAN, TCP/IP connection
• understand the design, development and configuration of new and existing applications in relation to Business as Usual service delivery
• analyse, diagnose and resolve complex system issues including system integration issues
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• analyse technical documentation to understand associated interdependencies and make recommendations for service change/improvement
• develop, amend and deliver management information reports
• provide technical support for new and changed services
• understand complex business requirements and provide support and guidance to deliver an appropriate technical solution
• liaise with other support teams within the organisation and external organisations
• to assist with the configuration and deployment of new equipment and to ensure they are installed correctly and are fully functional
• daily system checks
• to diagnose, troubleshoot and correct problems within systems
• to assist in the development and implementation of new procedures and features to enhance the workflow of the department
• assist with out of hours support where required
• to provide basic training to new and existing staff as needed
• to support the IT department with future business development projects

Requirements

• experience in supporting users face to face, over the phone and/or via email
• the ability to solve problems and think analytically
• attention to detail
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• excellent understanding of IT and networking
• strong written and verbal communications
• good knowledge of Windows server administration, troubleshooting and IP addressing
• full driving license
• willingness to travel if required
• well organised with a good ability to time manage
• strong understanding and experience of PC hardware set-up and configuration
• SQL standard and server experience

Earnings for position it support technician

Responsibility

• provide 1st and 2nd Level technical support to all users including support in PC hardware, laptops, printers, and LAN/WLAN, TCP/IP connection
• understand the design, development and configuration of new and existing applications in relation to Business as Usual service delivery
• analyse, diagnose and resolve complex system issues including system integration issues
  Show more +12
• analyse technical documentation to understand associated interdependencies and make recommendations for service change/improvement
• develop, amend and deliver management information reports
• provide technical support for new and changed services
• understand complex business requirements and provide support and guidance to deliver an appropriate technical solution
• liaise with other support teams within the organisation and external organisations
• to assist with the configuration and deployment of new equipment and to ensure they are installed correctly and are fully functional
• daily system checks
• to diagnose, troubleshoot and correct problems within systems
• to assist in the development and implementation of new procedures and features to enhance the workflow of the department
• to provide basic training to new and existing staff as needed
• to support the IT department with future business development projects
• assist with out of hours support where required

Requirements

• experience in supporting users face to face, over the phone and/or via email
• the ability to solve problems and think analytically
• attention to detail
  Show more +8
• excellent understanding of IT and networking
• strong written and verbal communications
• good knowledge of Windows server administration, troubleshooting and IP addressing
• full driving license
• willingness to travel if required
• well organised with a good ability to time manage
• strong understanding and experience of PC hardware set-up and configuration
• SQL standard and server experience