CRESSIDA HOUSE GROUP PRACTICE

Responsibility

• to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner
• reception Manager or in their absence the Assistance Practice Manager
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• duties will change in line with developments within the HNS and more particularly within this General Practice
• to provide an efficient reception service to patients and assist in providing a comprehensive administrative service To provide an efficient initial, advice and guidance service for patients of the practice making enquiries around the services provided
• maintaining and monitoring the Practice’s appointment system
• morning shift start 8.00am Afternoon / Evening shift start 10.30am A working week will be a mixture of Morning and Afternoon/Evening shift
• meet and direct patients and visitors to the practice using the policies of the practice as guidance
• to provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Duties will include being the focal first point within the practice for patients and visitors; project a positive and friendly image at all times, either in person or via the telephone
• operate the telephone system, other communication equipment and computer system as required
• answer the telephone in a prompt and timely manner and deal with or redirect enquiries
• this is not intended to be an exhaustive list of all responsibilities and duties, but an overview of the post holder’s principal areas of responsibility within the practice
• accept patients’ requests and queries and act appropriately; including home visits, registration procedures and written repeat medication requests
• handle enquiries and make appointments for patients using your knowledge of our services to help the patient to receive the help they need as soon as possible
• issue appropriate specimen containers and instructions to patients, explaining their use and later receiving back specimens when required
• job Title: Medical Receptionist Responsible to: Reception Manager or in their absence the Assistance Practice Manager Hours of Work: Working 37 hours per week
• handle enquiries and make appointments for patients using your knowledge of our services to help the patient to receive the help they need as soon as possible Maintaining and monitoring the Practices appointment system
• meet and direct patients and visitors to the practice using the policies of the practice as guidance Operate the telephone system, other communication equipment and computer system as required
• computer data entry/data allocation and collations; processing and recording information
• register new patients and update patient demographics and/or addresses following practice policy
• relay messages as required between Doctors, clinical staff, patients, colleagues and other professionals
• act as a chaperone as required, subject to training
• such other tasks and activities as determined by the Management Team
• job Summary: Be the first point of contact between the patient and the Practice, offering general assistance to the Practice team whilst projecting a positive and friendly image to patients and other visitors, either in person or via the telephone
• answer the telephone in a prompt and timely manner and deal with or redirect enquiries Accept patients requests and queries and act appropriately; including home visits, registration procedures and written repeat medication requests
• you will undertake a variety of administrative duties to assist in the smooth running of the Practice
• the job will require you to facilitate communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
• manage the Duty Receptionist list and liaise with clinicians where necessary
• attend staff meetings of a general nature
• ensuring all areas are tidy and free from hazards
• open all incoming correspondence and process or distribute to the most appropriate person
• initiate contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• opening up/locking up of Practice premises and maintaining security in accordance with Practice protocols
• keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstruction and clutter
• alert the management team to issues of risk
• prepare repeat prescription for checking and signing by Doctors and distribute appropriately for collection by patients
• receive cash payment from patients for these services, issue proper receipts and appropriately record receipt of such monies
• reporting incidents and accidents
• ensuring correct PPE is worn for the appropriate task

Requirements

• establish and maintain effective working relationships with co-workers, patients and carers
• recognise people’s needs for alternative methods of communication and respond accordingly
• medical Receptionist: 1 year

Earnings for position receptionist

Responsibility

• ensure compliance with auto enrolment and recording opt out requests and forms
• ensure that re-enrolment is individually assessed and processed every thee years
• they may also have access to information relating to the Practice as a business organisation
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• operational Delivery Support the Practice Manager in the day-to-day financial management of the Practice Manage payment of all supplier invoices in a timely manner Ensure all supplier and customer details remain up-to-date on the accounting system Review and raise BACS payments for all supplier invoices, ready for checking and approval Raise necessary invoices for relevant income streams and post onto the accounting system Reconcile income received against claims submitted for all money-related activities, in coordination with the Leadership Team Maintain a knowledge of the income streams of the Practice under the GMS contract and ensure that the Practice receives all income due to it Enter onto the accounts all income into the Practice this is to include the Monthly Statement of Income from all income sources as received Reconciliation of all bank accounts and petty cash account Enter all cash and cheques received into the Practice accounting system and make sure all the cash and cheques are banked weekly/monthly including monies collected by the reception team Manage aged receivables Monitor practice expenditure on consumables Check and process ad hoc locum payments and timesheets for verification and approval Reconcile COVID Vaccinator invoices with relevant timesheets and pay vaccinators weekly Link with the PCN finance team and ascertain accurate accounts and incoming money streams Ensure the indemnity tracker is kept up-to-date with all indemnity payments and ensure reimbursements are processed in a timely manner Ensure practice-related PCSE information is accurate and updated for GPs where required Liaise with the Primary Care Commissioning & Contracting Team, local Public Health teams and NHS England/Improvement central finance teams to ensure that all queries/discrepancies relating to the income and expenditure of the practice are resolved Track all private work carried out by GPs and reimburse accordingly Manage bank accounts, cash flow, and optimise the investment of surplus funds Participate in the planning, development and implementation of new services where there is a financial bearing Implement new financial control measures as required Assist and support in the preparation of the Year End accounts; ensuring that the year-end drug stock is completed on time Undertake any other reasonable duties as required of the post Payroll and Pensions Complete all new starter/leaver details relating to payroll and submit to IRIS Bureau Responsible for the day-to-day management of payroll, to include collating monthly payroll information for processing by the external payroll provider with the monthly spreadsheet for the staff payroll to include a record of all overtime and sickness information Liaise regularly with the Practice Manager in respect of any changes for payroll Review the monthly payroll ready for sign off by the Practice Manager Support the Practice Manager with the payment of staff wages Maintain an up-to-date, good working knowledge of statutory payments, such as SMP, SPP and SSP Ensure that all payroll deductions are paid over on a monthly basis and in a timely manner Pension Contributions, PAYE Work with the Leadership Team to produce and distribute annual salary correspondence to all staff Assist staff with any payroll queries Administer and manage all staff pension schemes Assess, auto-enrol new members to the pension scheme
• they do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers
• all such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health and Safety Under the Health and Safety at Work Act 1974, as an employee, you must take reasonable care for the health and safety of yourself and for other persons who may be affected by your acts or omissions at work
• this will include timely attendance at relevant training events and compliance with practice procedures
• the Act also states that you must not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety and welfare
• personal/Professional Development The post-holder will participate in any training or development programme implemented by the practice as part of your employment
• you will assist in promoting and maintaining your own and others health, safety and security as set out in applicable Practice polices and protocols
• the post-holder has a responsibility to ensure that they understand the standards we expect and to promote and adhere to the policies and measures adopted by the practice
• support staff with NHS pension queries To administer and assist staff with other staff benefits as required Financial Management, Audit and Reporting Production and analysis of monthly financial reports using the ledger system and report writing packages in particular, a Profit & loss report and a Balance Sheet Monitor the financial performance of the Practice and where needed, investigate variances and provide analysis on financial data Produce financial forecasts and feedback to the Leadership Team on a regular basis Provide financial management support to the Leadership Team Report to the Leadership Team on the financial affairs of the Practice Maintain a close working relationship with the practices accountants Contracts/Purchasing Supporting the Practice Manager to: Manage the contracting process in accordance with current best practice Maintain the contracts register to include: contract details; fees; termination dates; notice required; terms & conditions Ensure that all contracts are competed for, to establish value for money Regularly review and audit all contracts Ensure that best Value for Money is at the heart of all purchasing decisions Assist the Leadership Team in pursuing new business opportunities within the public and private sector Services/Other Ad Hoc Tasks Support the Practice Manager in liaising with the practices insurers at annual renewal and in the event of any practice claims Maintain routine, effective communication with the Leadership Team Develop and assist in the development of protocols, standard procedures and performance standards relating to best financial practices and ensure that these are implemented and followed General Deal with general administrative issues related to finance Attend regular and ad hoc staff meetings as required Undertake other relevant duties assigned by Leadership Team from time to time, in order to ensure the smooth running of the practice Leadership Lead by example and further develop a positive and professional team culture Be proactive and have an innovative and enthusiastic approach to undertaking challenges and problem solving, often with short notice Take full ownership of key, long term operational projects Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters

Responsibility

• process referrals using the electronic referral system
• process requests for information for SARs, PMARs and DVLA forms
• manage stationary supplies and ordering stationary as appropriate
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• carry out system searches as requested
• answer incoming phone calls, dealing with the callers queries appropriately
• franking of post at the end each day and distribution to the Royal Mail post box
• servicing meetings, circulating the agenda and related documents, recording and typing the minutes of meetings
• manage all administrative queries as necessary
• support all clinical staff with general administrative tasks as requested
• alert other team members to issues of quality and risk
• maintain a clean, tidy, effective working area at all times
• scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
• process discharge summary and file into patient records
• liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
• input data into the patient’s healthcare records as necessary
• manage staff refreshments, ordering and arranging collection of refreshments and groceries as required

Requirements

• communicate effectively with other team members
• medical Receptionist: 1 year
• GP surgery: 1 year

Responsibility

• the post holder will work within their clinical competencies as part of a multi-disciplinary team to provide expertise in clinical medicines management, provide face to face structured medication reviews, manage long term conditions, management of medicines on transfer of care and systems for safer prescribing, manage repeat prescription authorisations and reauthorisation, acute prescription request, while addressing both the public health and social care needs of patients in the practice
• the post holder will perform face to face medication review of patients with polypharmacy especially for older people, people in residential care homes and those with multiple co-morbidities and long term conditions
• the post holder will provide leadership on quality improvement and clinical audit and well as managing some aspects of the Quality and Outcomes Framework
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• this role is pivotal to improving the quality of care and operational efficiencies so requires motivation and passion to deliver an excellent service within general practice
• the post holder will be supported to develop their role to become a non-medical prescriber, if that qualification is not already held