CORAL

Responsibility

• about The Role
• we keep it real
• with flexibility, energy and great customer focus, we’ll support you to build a great career
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• you must be 18 years old or over to work in one of our betting shops
• at Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide
• the ability to build positive relationships and communicate effectively
• self-motivated with strong organisation skills
• bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly
• happy to work autonomously or part of team
• be adaptable and a quick learner
• ability to deal with tough situations in a calm and professional manner
• what do you need to be successful?
• what we do
• passion for delivering great customer service
• we protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times

Requirements

• you must be 18 years old or over to work in one of our betting shops

Earnings for position customer service

Responsibility

• welcome and assist visitors to the Stadium
• undertake betting transactions with speed and accuracy taking action to minimise wait time
• manage cash to ensure any cash loss is minimised in line with Stadia performance targets
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• complete Tote terminal administration completely and accurately
• contribute to the prevention of fraud
• to carry out any other reasonable requests made by the Tote Supervisor or Manager
• develop and maintain a solid understanding of betting products
• open, operate and close the Tote terminal so as to provide instant and diligent service to customers at both booths or tables offering a table service as required
• to ensure the Think 25 policy is adhered to at all times
• contribute to the protection of the Betting Licence, by identifying and reporting any activities which could jeopardise the licence to the Tote Supervisor

Earnings for position cashier

Responsibility

• about The Role
• they keep it real
• with flexibility, energy and great customer focus, we’ll support you to build a great career
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• for the good of entertainment
• at Entain, our Retail Managers are great listeners, part of their local community, helping everyone be part of the entertainment we provide
• bring your character to a Retail Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly
• ensuring compliance with the following
• health and Safety Procedures
• as a Shop Manager you will lead, engage and develop your shop team to offer a great experience for all of our customers
• responsible Gambling and Self-Exclusion Guidelines Security Procedures
• think 21
• leading, developing and training the team so they are able to deliver consistently exceptional customer service. Ensuring a great customer journey and resolving complaints and issues when necessary
• cost Control
• what will you be doing?
• responsible for ensuring the shop is cleaned on a regular basis and tidy at all times
• managing the shop teams to ensure strong performance, high attendance levels and appropriate conduct
• managing the shop team, to ensure strong performance, high attendance levels and appropriate conduct

Requirements

• happy to work autonomously or part of team

Responsibility

• welcome guests in a friendly and accommodating manner, making a phenomenal first impression
• take orders and serve food/drink, consistently achieving the required standards
• learn and retain a comprehensive understanding of all menu items to ensure maximum benefit to the guest
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• prepare the restaurant/bar for service
• present a positive personal image to the customer
• ensure that a high standard of hygiene and cleanliness is maintained in the restaurant/bar areas
• ensure that the Bar & Catering teams are organised and performing to a high standard, reporting any issues to the Bar & Catering Manager
• account for payments, cash discrepancies and stock lost at the end of the shift, highlighting to the Bar & Catering Manager
• to deputise for the Bar & Catering Manager when needed
• to be responsible for ensuring that all reports are aware of the Work Instruction Notices that are associated with their role and ensure that they have adequate training in those areas
• ensure that all equipment in the bar and restaurant area is working safely and used following the manufacturer’s guidelines for operation, reporting any concerns to the Bar & Catering Manager
• to carry out any other reasonable requests made by the Bar & Catering Manager
• provide training and coaching to ensure the development of the team; ensure they are motivated, productive and follows all regulations, legislation and team values and behaviours

Requirements

• general Health and Safety Training
• fire Safety Training
• qualifications in Food Hygiene
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• personal License Holder
• benefits and Development
• rewards arena with discounts to over 500 different retailers
• full training given to allow the best start when joining the business
• ongoing performance development with your Line Manager to receive regular feedback and plan any personal development identified
• cash rewards from our internal referral programme
• about The Company
• we’re Entain
• pension Scheme & access to our annual share save scheme
• when we win, we win together

Responsibility

• about The Role
• entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector
• our shop opening hours are between 8am – 10pm Monday to Sunday
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• with offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral
• shifts generally consist of 1 hour over 3 days
• about The Company
• we are currently looking for a Cleaner to join the team at Entain we pride ourselves on Service and Standards in our shops so you will be playing a key part in maintaining these
• you will need to be self-motivated, and whilst adhering to Health and Safety regulations you should be able to perform a variety of manual cleaning tasks, covering all areas throughout the shop and its facilities
• we’re Entain
• when we win, we win together
• our shops are busy so your work will add to the great customer experience
• we will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment
• diversity and inclusion at Entain
• powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team