can be flexible with a start time being between 8am - 9am
collate, record and update company systems and spreadsheets accurately and in accordance with policies, procedures and compliance requirements
we are looking for someone to join our brilliant and busy MI Team
prepare reports for internal and external audiences on regular and ad hoc basis
acquiring data from primary and secondary data sources in order to maintain accurate databases
manipulate data into predefined formats and schemas
provide timely responses to correspondence from brokers & suppliers, actively seeking information from the required sources and monitoring progress
working hrs: 37.5hrs per week working Monday to Friday 8:00am - 4:30pm
Requirements
essential
strong attention to detail
excellent organisational skills and ability to work towards deadlines
proficient user of excel and other Microsoft Office applications
knowledge and understanding of SQL or other languages
cooperative team player
good verbal and written communication skills
capacity to learn and understand business processes and procedures
quality technician
Working hours
full-time
Salary
salary
Responsibility
deal with all levels of expressions of dissatisfaction, recognising when a matter becomes and FCA reportable complaint
handle verbal and written complaints in line with FCA requirements
making fair and reasoned judgements about complaint outcomes in a timely manner and in line with TCF principles
ensure outcomes are professional, fair and in line with current policies, procedures, regulatory obligations and Financial Ombudsman Services decisions
ensure our complaints approach recognises vulnerable customers and adapt the approach as required
consider previous redress decisions and consequence for complainant prior to offering redress and arrange compensation in-line with procedures
liaise with suppliers regarding any issues with service provision
supporting the process of delivering feedback to business areas on their complaints handling practices
data administrator
Responsibility
run daily, weekly and monthly reports for internal teams and external partners. Maintaining Excel formulas and/or Power Query steps as necessary
produce ad-hoc analysis to support business decisions
combine data from multiple sources using Power Query
provide timely responses to data requests, actively seeking information from the required sources and managing customer expectations
general administrative tasks as and when required
maintain compliance with requirements of the firms own procedures, the Financial Services and FCA regulations
promote and uphold our commitment to Treating Customers Fairly
cleanse insurance claims data from our internal SQL database and external data sources to ensure accurate reporting and compliance with data protection policies
Requirements
essential
strong attention to detail
intermediate knowledge of Excel, including xlookups, conditional formatting and pivot tables / charts
basic knowledge and understanding of Power Query and SQL
A desire to continue learning and developing those skills
excellent organisational skills and ability to work towards deadlines
good verbal and written communication skills
ability to work responsibly with sensitive data, ensuring the integrity of such data at all times