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Estimated salary
£ 2500
Median salary at CONSTRUO
£ 1833Lowest salary
£ 2729The average salary
£ 5000Highest salary
Do you believe that workers at CONSTRUO are paid fairly?
CONSTRUO is looking for employees for positions:
technical support engineer
technical support engineer
sales representative
estimator
customer service representative
manager
site supervisor
quantity surveyor
writer
commercial manager
mechanical engineer
Trade
IT Operations & Helpdesk
IT Operations & Helpdesk
Responsibility
provide timely and effective technical support to users via various channels, including email, chat, and phone
diagnose and troubleshoot technical issues reported by users and ensure appropriate solutions are provided
escalate complex technical issues to the development team and follow up until resolution
document and track reported problems, providing detailed information to assist in efficient troubleshooting
collaborate closely with cross-functional teams to identify recurring issues and contribute to improvements in the platform's performance and usability
contribute to the creation of support documentation and resources to assist users in solving common problems
Requirements
proven experience as a Technical Support Engineer or in a similar technical role
strong knowledge of software applications, databases, and troubleshooting methodologies
excellent problem-solving and analytical skills, with a keen attention to detail
ability to communicate technical concepts effectively to non-technical users
familiarity with construction or project management software would be advantageous