CONNECT-IT RECRUITMENT

Responsibility

• managing and escalation of tickets
• provide ICT technical support and guidance to all clients and staff, Championing the use of my client services
• taking on a high volume of tickets on a day-to-day basis
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• act always with integrity and provide a pleasant professional manner
• proving 2nd and 3rd line level of service
• liaising with internal and external ICT partners and colleagues on new sales opportunities, projects, or remedial activities
• lead on the configuration, maintenance and support of the infrastructure and systems used by their customers
• assisting in the management and development of the Schools ICT infrastructure
• contribute with ideas for the team to help continue service improvement
• keeping abreast of new ICT Education developments

Requirements

• 3 years’ experience in IT Support
• hands-on technical experience with a minimum of 2 years providing system support
• knowledge of Microsoft 365
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• excellent knowledge of Microsoft Windows desktop and server operating systems
• knowledge of hardware from Dell, Draytek, SonicWall
• understanding of security and networking concepts, DNS, DHCP, remote access and VLANs
• experience with VoIP technology
• if you are interested in the IT Support Engineer role, please submit a copy of your CV
• google Admin experiene is a huge plus
• knowledge of Active Directory, Group Policy Management and Implementations
• knowledge of technologies such as Windows 11, Firewalls, Active Directory and Managed WiFi
• server operating systems; Windows 2012 and up
• MS Office 365 administration
• desktop Windows 10 and up
• windows desktop & server, Microsoft 365, support & Administration, Group Policy & Active Directory, VMWare & Hyper-V Virtualised environments
• well organised, enthusiastic and self-motivated. Excellent communication skills, both written and verbal. Good team player
• office 365 and Google Workspace Use and Administration
• network methodologies, equipment, and protocols
• interactive Classroom Devices; Touch Screens or Interactive Whiteboards
• job Types: Full-time, Permanent

Earnings for position it support engineer

Responsibility

• retention and development of client relationships
• management of client retainers
• liaising with customers to make sure they are up to date in all processes, checking if they have any concerns
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• sending monthly reports to clients
• schedule and attend meetings
• analyse and make recommendations to improve campaign performance
• provide weekly and monthly reports and analyses as required

Requirements

• experience with website CMS
• strong knowledge of O365
• ideal to have 1 year within a marketing environment
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• understanding of marketing services
• high level of attention to detail
• the ability to work well under pressure
• identify new opportunities for growth within the account
• account management: 1 year
• sales: 1 year

Earnings for position digital account manager

Responsibility

• managing technical IT incidents and problems
• we are looking for a detail-oriented Infrastructure Engineer who is proficient with technologies and hardware, and who flourishes in high-pressure environments
• assist with system maintenance and be proactive in monitoring and reporting trends across IT services
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• be proactive in creating innovative solutions for new or existing requirements
• provide expert technical guidance to the Cloud Platform team and IT Cloud Platform Manager to address any technical issues that arise
• engage in hands-on development and engineering for both on-premises and cloud platforms, including existing and new ITT systems and services
• working with numerous software programmes, clients and other technical staff, responsibilities include upgrading and improving operating environments, creating repair strategies, and providing technical support and training for users
• manage IT technical projects from initiation to post-live support, and undertake engineering work as required by Projects, Project Managers, and ITT Cloud Platform Manager
• contribute to infrastructure planning using IaC and automation and identify and address future capacity or performance issues before they impact IT systems and services
• documenting all reported malfunctions and actions taken in response
• ensuring operating environments stay safe and secure

Requirements

• in-depth knowledge of Cloud Services
• exposure to using Microsoft Intune
• knowledge of IP networking specifically cisco switches
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• background of working in Data Centre Environments
• knowledge of Azure Virtual Desktop
• exposure to using contact managing systems
• bachelor's degree in Computer Science/Engineering or equivalent
• knowledge of SQL Server Administration
• 3 years’ experience in a Level 3 position
• knowledge M365/O365 Administration
• project management experience
• knowledge of Exchange Online Administration
• ability to use database systems management software, enterprise resource planning software and web platform development software
• proven PowerShell skills
• VOIP, Access Control Systems, Office 365 and Apache Tomcat knowledge
• advanced Troubleshooting complex platforms
• implementation of Cyber Security and knowledge of data laws

Responsibility

• connect IT is proud to announce its collaboration with a leading distribution and logistics company
• job Title: IT Service Delivery Manager
• location: County Antrim
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• work Pattern: Office Based, Monday - Friday, 09.00 - 17.30
• as a result of continuous expansion, we are actively seeking a qualified individual to become part of our team in the role of IT Service Delivery Manager
• the ideal candidate for this position should possess a diverse range of technical knowledge, with a proven track record in support desk management and IT infrastructure
• this integral role will be stationed at our client's head office, serving as the central hub for delivering IT services to users across the company
• report on the overall Service against developed and agreed Key Performance Indicators
• operate configuration management for the organisation, ensuring value and adherence to company policies
• effectively manage and coordinate all aspects of the IT support desk to ensure the smooth delivery of IT support services across the group
• enforce compliance with policies and procedures among team members to maintain a consistent and secure working environment
• ensure all support documentation is up to date and accessible by collaborating with other IT departments

Requirements

• proven track record in effectively managing IT teams while fostering a culture of continuous improvement
• exceptional written and verbal communication skills, with a strong focus on providing excellent customer service
• extensive experience in utilizing and managing helpdesk ticketing systems
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• possess a can-do attitude with a keen eye for detail
• proficient in diagnostic and troubleshooting skills
• strong abilities in prioritization and organizational tasks
• thorough understanding of virtualization, networking, firewalls, switching, and security technologies
• capable of generating comprehensive reports to communicate support desk performance statistics effectively

Responsibility

• provide ICT technical support and guidance to all clients and staff, Championing the use of my client services
• act always with integrity and provide a pleasant professional manner
• liaising with internal and external ICT partners and colleagues on new sales opportunities, projects, or remedial activities
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• assisting in the management and development of the Schools ICT infrastructure
• keeping abreast of new ICT Education developments

Requirements

• server operating systems; Windows 2012 and up
• desktop Windows 10 and up
• office 365 and Google Workspace Use and Administration
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• network methodologies, equipment, and protocols
• interactive Classroom Devices; Touch Screens or Interactive Whiteboards

Earnings for position it support technician