COMDATA GROUP UK

Responsibility

• handle incoming calls for both sales and service calls
• handle service requests in the applications system supplied by Center Parcs
• generate sales through understanding customer needs and creating desire
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• cancel, modify or confirm visits already sold
• upsell additional products, services and extended stays
• compensation & Benefits
• IIP Accredited Employer
• BUPA Life Insurance Scheme
• childcare Vouchers
• main Purpose of Role
• dentist scheme
• eye test vouchers
• corporate discounts, including hairdressing, gym membership, restaurants and bars
• job Title: Customer Service Agent
• clients: Hertz
• involvement with local charities and fundraising days/events
• skills Requirements
• location: Comdata Group UK, Ringwood
• 20 days holiday per annum plus an additional day per year of service up 5 days
• recently built premises
• working Location: Comdata Group UK, Pullman Way, Ringwood, Hampshire - Hybrid
• hours: 40 hours per week - Monday to Sunday from 07:00 – 22:00
• being an excellent communicator is essential, whether it is amending details or fixing a problem you will ensure are

Requirements

• customer Service: 1 year
• work Location: Hybrid remote in Ringwood, BH24 1HD

Requirements

• excellent communication skills
• A pro-active mindset, with a willingness to be flexible, agile & react positively to change
• A natural ability to build rapport whilst working from a call guide
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• self-Motivated and with an acceptance of responsibility of achieving personal targets and KPI’s
• A Confident and professional telephone manner
• strong organizational skills, and the ability to plan and priorities your own workload
• ability to work in a paperless and pen less environment
• computer literate preferably with previous experience of working on internal databases or appointment booking systems

Earnings for position care coordinator

Responsibility

• ensure the members of the team are fully compliant in carrying out their duties
• participate in client events, meetings and shows as requested/as relevant
• will lead by example ensuring good standards of performance, attendance and conduct within the office are maintained

Requirements

• team Manager experience
• ability to manage a Team
• excellent communication skills
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• excellent Customer Service manner
• A pro-active mindset, with a willingness to be flexible, agile & react positively to change
• excellent literacy and numeracy
• A natural ability to build rapport whilst working from a call guide
• excellent IT literacy skills
• excellent customer service skills
• ability to drive performance and achieving personal targets and Team KPI’s
• A Confident and professional telephone manner
• good analytical, decision making and problem solving abilities
• strong organizational skills, and the ability to plan and priorities your own workload
• influencing skills and tenacity
• ability to work in a paperless and pen less environment
• industry knowledge is desirable
• A drive to succeed and overcome obstacles
• computer literate preferably with previous experience of working on internal databases or appointment booking systems
• show motivation skills

Responsibility

• handle incoming calls for both sales and service calls
• handle service requests in the applications system supplied by Pierre et Vacances
• generate sales through understanding customer needs and creating desire
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• cancel, modify or confirm visits already sold
• upsell additional products, services and extended stays
• assist customers on live chat with enquiries about the product and website bookings
• this list is not intended to be exhaustive, and other duties may be required from time to time as deemed reasonable by the business

Requirements

• proven experience of working in a fast-paced Customer Care environment whilst maintaining a high level of attention to detail
• an effective team player with a “can-do” attitude
• passionate about providing great customer care with a bubbly personality
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• A confident and professional telephone manner
• self-motivated, proactive, and able to work on your own initiative
• managing your own workload and time, whilst developing effective and supportive relationships with colleagues and customers
• respond to customer queries in a timely manner by email or phone whilst providing a friendly and professional service
• develop and improve processes and ways of working
• process new customer orders, whilst providing advice on our products and upselling
• troubleshooting with customers
• other administrative tasks