COM GROUP

Responsibility

• serve clients in our energetic contact centre on different Trip.com Hotel products and answer questions on their bookings
• solve problems for clients via Call, Chat and Email
• handle customer problems with empathy and patience in a goal-driven environment
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• work as part of a high-performing team, supporting and helping colleagues when required
• attend regular team huddles
• keep up-to-date with latest promotions and initiatives
• read, understand and follow the Company Policies and Procedures
• assist in ad hoc assigned projects
• keeping up-to-date with the latest promotions, initiatives and company policies/procedures
• what you’ll need
• annual travel benefit for activities booked through Trip.com

Requirements

• at least 1 year of call centre work experience is mandatory
• proficient typing abilities
• sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes
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• ability to listen and build rapport quickly
• previous contact centre experience
• enthusiastic yet conscientious and diligent approach to work
• travel & Tourism industry experience
• completer-finisher with a good attention to detail

Earnings for position customer service advisor

Responsibility

• reading, understanding and interpreting client design specification documentation then acquiring the skills to apply them to site design
• drawing up of Electrical schematics using industry standard Electrical OM software or equivalent electrical design software
• developing an understanding of relevant network elements, site build layout and architecture including all power systems on site
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• all design works will be undertaken to the highest quality levels ensuring compliance with the latest statutory regulations
• developing skills to understanding complex sites and how they are affected during build and re-work phases
• read, understand and interpret electrical schematics
• the role of the Electrical Design Engineer is to support the client in designing and delivering power solutions across all projects and clients within the wireless telecommunication sector
• attend site as the client's representative in a professional manner. Attend site meetings and draw up reports as and when necessary
• projects vary from adding new technologies to existing wireless telecommunication sites resulting in more straightforward power upgrades, to the installation of new build sites requiring full and more involved electrical designs and new DNO supplies
• projects vary from adding new technologies to existing wireless telecommunication sites resulting in more straightforward power upgrades, up to the installation of new build sites requiring full and more involved electrical designs and new DNO supplies
• all site solutions are to be designed in a cost effective and timely manner, as well as meeting the standards within the client’s design guidelines
• ensure compliance with all relevant legislation, regulations, and the client's procedures
• all site solutions are to be managed and delivered in a cost effective and timely manner, as well as meeting the standards within the client’s design guidelines
• responsible for collating the required information, referring to client design specification documentation, completing the design and drawing up of electrical schematics/calculation reports using the Electrical OM design package
• developing understanding of relevant network elements, site build layout and architecture including all power systems on site client, site provider and external parties
• reading and understanding site GA , DD , as well as the marking up of “as built” drawings upon site completion
• attend site as the client's representative in a professional manor to attend site meetings and draw up reports as and when necessary

Requirements

• skills
• BS7671 Electrical Wiring Regulations inc Amendment 2
• C&G 236 1 & 2 or equivalent
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• NVQ Level 3 Electrical Installation
• electrical OM Electrical Design Software
• C&G 2391 Inspection & Testing
• C&G 2396 Level 4 Design & Verification
• working knowledge of Electrical wiring systems within Telecommunications Sites
• working Knowledge of MBNL / CTIL technical documentation
• electrical Design: 2 years

Responsibility

• we are looking for creative problem solvers, who are agile to change and pragmatic
• content strategy & creation
• create and implement a content strategy that aligns with our brand voice and objectives
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• generate innovative ideas for social media campaigns to drive user engagement and enhance brand visibility
• collaborate with the marketing and creative teams to produce high-quality visuals, videos, and other multimedia content
• if you live and breathe social media, love brainstorming innovative campaigns, and have a proven track record of organically growing social channels, then this is the perfect opportunity for you
• go out there and be a part of organic conversations and personify the brand almost as if it were humanised online.Develop compelling and relevant content for various social media platforms, including Facebook, Twitter, Instagram, LinkedIn, and YouTube
• are you a social media maven with a passion for creativity and a knack for growing online communities? We're on the hunt for a vibrant and talented person to join our team! Are you someone who thrives in the Instagram comments section, always has a witty quote up your sleeve and loves coming up with the most unique surprise + delight initiatives? In this role, you’ll craft & create captivating content and foster a thriving online community
• manage and maintain all social media accounts, including scheduling and publishing posts, monitoring engagement, and promptly responding to comments and messages
• prepare regular reports summarizing campaign performance and community growth, offering actionable insights for future strategies
• analyze social media metrics and prepare regular reports to track campaign effectiveness and identify areas for improvement
• closely work with the customer karma team to address inquiries, feedback, and complaints resulting in increase in positive sentiment

Requirements

• strategic mindset- We’re interested in hearing the HOW & WHY you got there Vs the WHAT you did only
• strong understanding of various social media platforms, their features, and best practices
• ability to analyse data and derive actionable insights to optimize social media strategies
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• knowledge of current trends and developments in social media, content marketing, and digital advertising
• proven experience in managing social media channels and organically growing online communities.Share the channels you’ve previously worked on and tell us how you grew the numbers organically, even if it is a personal one

Responsibility

• gambling.com Group is looking for talented individuals to join its diverse and growing team in Europe
• test web based applications
• create a detailed, comprehensive and well-structured test plans and test cases, both manual and automated
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• estimate, prioritize, plan and coordinate testing activities
• europe remains a key market of focus for the Group as it continues its period of exciting growth
• execute manual and automated test cases / test suites and report findings
• the Group has offices in Dublin, its EU HQ, and Malta
• identify, record, document thoroughly and track bugs
• we are looking for a QA Engineer to join the team
• through a portfolio of brands, including flagship website Gambling.com as well as Bookies.com, Casinos.com and many more, Gambling.com Group helps online gamblers start their consumer journey with confidence by delivering best-in-class content, including expert analysis, reviews, news, tips, odds comparisons and more
• perform thorough regression testing
• through a portfolio of brands, including flagship website Gambling.com as well as Bookmakers.co.uk, Casinosource.co.uk and many more, Gambling.com Group helps online gamblers start their consumer journey with confidence by delivering best-in-class content, including expert analysis, reviews, news, tips, odds comparisons and more
• the Group over its 15-year history has positioned itself as one of Europe's primary performance marketing companies and is one of the leaders in responsible player acquisition across the regulated, global online gambling industry
• develop and apply testing processes for new and existing features to meet client needs
• the Group in 2021 completed a successful initial public offering on the Nasdaq Global Market in New York, making it the first online gambling affiliate publicly traded in the United States
• liaise with internal teams to identify system requirements
• the Group also was named Affiliate of the Year at the prestigious EGR Operator Awards, becoming only the second two-time winner of the award
• monitor end-to-end QA process
• europe remains a key market of focus for the Group as it continues its period of exciting growth. The Group has offices in Dublin, its EU HQ, and Malta
• track quality assurance metrics
• create and maintain test documentation

Requirements

• experience testing web based applications
• experience with collabroration and TCMS tools
• API testing experience and exposure to API tools
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• hands-on experience with VCS
• hands-on experience with CI/CD
• basic knowledge of Databases and SQL
• experience with BDD / Gherkin
• experience with BDD / Gherkin - nice to have
• nice to have
• experience working in an agile team environment
• understanding of website tracking and analytics
• 2+ years of automation experience & exposure to automated test tools

Responsibility

• keeping up-to-date with the latest promotions, initiatives and company policies/procedures

Requirements

• previous contact centre experience
• travel & Tourism industry experience

Earnings for position customer advisor