COGNIZANT Salary
Earnings on positions in COGNIZANT
National average salary
2950 £
Average salary in this company
3888 £
Estimated salary
£ 4333
Median salary at COGNIZANT
£ 3000 Lowest salary
£ 3888 The average salary
£ 4333 Highest salary
COGNIZANT is looking for employees for positions:
engineer
Trade
- information Design & Documentation
- Information Design & Documentation
Requirements
- strong Experience handling support for major issues efficiently and effectively to full resolution
- strong experience with Azure, O365 and related admin portals
- solid understanding of PowerShell and experience in Automating tasks
- experience or basic understanding of Microsoft Intune, Azure AD, Power Automate, Azure Virtual Desktop, MDM, Application Packaging
- experience with mail flow troubleshooting, Microsoft Defender and Cisco IronPort technologies
- experience supporting Zoom and other audio/video conferencing technologies
- knowledge of ITIL standards, Problem, Incident and Change Control and ticket management
- use of ServiceNow or other related full ITIL ticketing system
Salary
- salary
Responsibility
- day to Day Tier 2 support of Office 365 issues
- responsible to complete tickets in a timely manner with customer satisfaction as a top priority
- suggesting and making improvements to operational processes through automation
- monitoring Microsoft O365 systems and licensing and reacting promptly to alerts or escalated outage tickets and following Incident management processes
- to Support On Call support shifts
- responsible to Work closely with Level 3 Engineering Teams to transfer knowledge and update product/service owners of issues
- responsible to work closely with Level 1 & 2 ServiceDesk/Support teams to hand off escalations, notify of system issues, understand real time issue ticket metrics, and provide knowledge transfer