COGNIZANT Salary
20 BARTON DRIVE KNOWLE SOLIHULL B93 0PE
TIN: 08154069
COGNIZANT Premium profile inactive Premium profile inactive
Earnings on positions in COGNIZANT
Estimated salary
£ 3416
Median salary at COGNIZANT
£ 2500 Lowest salary
£ 3703 The average salary
£ 6500 Highest salary
Do you believe that workers at COGNIZANT are paid fairly?
COGNIZANT is looking for employees for positions:
engineer
Trade
- information Design & Documentation
- Information Design & Documentation
Requirements
- strong Experience handling support for major issues efficiently and effectively to full resolution
- strong experience with Azure, O365 and related admin portals
- solid understanding of PowerShell and experience in Automating tasks
- experience or basic understanding of Microsoft Intune, Azure AD, Power Automate, Azure Virtual Desktop, MDM, Application Packaging
- experience with mail flow troubleshooting, Microsoft Defender and Cisco IronPort technologies
- experience supporting Zoom and other audio/video conferencing technologies
- knowledge of ITIL standards, Problem, Incident and Change Control and ticket management
- use of ServiceNow or other related full ITIL ticketing system
Responsibility
- day to Day Tier 2 support of Office 365 issues
- responsible to complete tickets in a timely manner with customer satisfaction as a top priority
- suggesting and making improvements to operational processes through automation
- monitoring Microsoft O365 systems and licensing and reacting promptly to alerts or escalated outage tickets and following Incident management processes
- to Support On Call support shifts
- responsible to Work closely with Level 3 Engineering Teams to transfer knowledge and update product/service owners of issues
- responsible to work closely with Level 1 & 2 ServiceDesk/Support teams to hand off escalations, notify of system issues, understand real time issue ticket metrics, and provide knowledge transfer
Earnings on positions in COGNIZANT
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
3703 £