COBALT SEARCH is looking for employees for positions:
customer service
Responsibility
set a clear vision and strategy that focuses on delivering a world class customer experience
develop and deploy high quality, high impact customer experience initiatives
analyse customer experience information, compile accurate records/reports and benchmark against other similar businesses or industry best practice where appropriate
enhance and support existing community engagement activity
manage, mentor and develop the Customer & Community team and nurture an environment where they can excel through encouragement and empowerment
Requirements
excellent knowledge and experience of in-person customer service and a proven track record in delivering exceptional customer experience
ability to think strategically, motivate and lead
strong stakeholder engagement and rapport building expertise
experience leading and managing teams
awareness of the latest customer experience technology, trends and applications
every application will be reviewed by a real person and responded to