Earnings on positions in CLICK ENERGY
CLICK ENERGY is looking for employees for positions:
- A 3rd Level Qualification
- proven customer support or administration experience
- previous experience in the Northern Ireland Energy sector
- it is preferred, but not essential, that the successful candidate possesses the following desirable criteria
- carry out other administrative duties as required meeting all non-phone work targets
- respond effectively to a high volume of phone calls and emails
- A 3rd Level Qualification
- proven customer support or administration experience
- previous experience in the Northern Ireland Energy sector
- it is preferred, but not essential, that the successful candidate possesses the following desirable criteria
- carry out other administrative duties as required meeting all non-phone work targets
- respond effectively to a high volume of phone calls and emails
- customer service: 2 years
- carry out other administrative duties as required meeting all non-phone work targets
- minimum of 2 years working in a similar IT role
- extensive experience in Active Directory, Office 365 and Windows servers
- working knowledge of common security frameworks
- networking knowledge
- excellent organisational, planning, oral and written communication skills
- microsoft Defender or Intune experience
- demonstrated technical proficiency with strong analytical abilities, capable of troubleshooting complex problems effectively
- knowledge of cyber security best practices
- monitoring and maintaining computer systems, servers, and networks
- providing hands-on assistance to staff in setting up systems and resolving technical issues promptly and effectively
- diagnosing and solving system, network or software faults
- conducting daily system checks to ensure security and usability, promptly addressing any concerns that arise
- managing help desk requests proficiently, delivering timely resolutions to user queries and technical issues
- collaborating in daily IT system checks to maintain robust system integrity
- monitoring and deploy implementing patches and upgrades to OS operating systems and programmes