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CLICK CONSULTING is looking for employees for positions:
service manager
service manager
Working hours
full-time | Permanent
Salary
salary
Requirements
excellent communication skills, both oral and written
produce detailed Project engagement and Service Transition plans
broad knowledge and experience of the delivery of IT services Ideally around UC, Infrastructure, Security & Networks
produce service roadmaps to ensure that customers adopt the features of the products that they have purchased particularly around licencing
ability to analyse data, and to analyse and produce statistics
solid understanding of commercial requirements
IT Service Delivery Management: 5 years
strong customer-facing abilities
Responsibility
conduct regular Service Delivery Review meetings with assigned customers in order to review the performance of delivered services in comparison to the agreed service levels, and to agree upon remedial or preventative actions