CLICK CONSULTING is looking for employees for positions:
service manager
Working hours
full-time | Permanent
Salary
salary
Requirements
excellent communication skills, both oral and written
produce detailed Project engagement and Service Transition plans
broad knowledge and experience of the delivery of IT services Ideally around UC, Infrastructure, Security & Networks
produce service roadmaps to ensure that customers adopt the features of the products that they have purchased particularly around licencing
ability to analyse data, and to analyse and produce statistics
solid understanding of commercial requirements
IT Service Delivery Management: 5 years
strong customer-facing abilities
Responsibility
conduct regular Service Delivery Review meetings with assigned customers in order to review the performance of delivered services in comparison to the agreed service levels, and to agree upon remedial or preventative actions
business development manager
Working hours
permanent
Responsibility
identify and close New Business Opportunities
account Management of Existing Customers
customer Retention
updating and Management of CRM
management of correspondence including Proposals, Quotes, Audit Documents and Contracts
sales staff earn on everything they sell with no caps or thresholds and are trained, developed, supported and motivated
accurate forecasting of new business
role: Enterprise Sales Consultant
Requirements
exponential-e portfolio
gamma
SIP Services
support Services
monitor Tools
red Box
mitel Portfolio including legacy, current and future applications – Mitel 3300, MCD, MiVoice Business, Office 250, MSL, MiCollab, MBG , NuPoint Messenger, Contact Center, MiCC, CIS & CSM, MiVoice for Skype for Business
skype for Business and Mitel Integration
support engineer
Requirements
contact Centre
technical Support
3rd Line
remote Troubleshooting
mitel
Working hours
permanent
Responsibility
provide technical support on a range of Cisco network hardware
responsible for proactively advising clients on progress and timescales, any further works required and obtaining any required authorisations
service Desk Engineer – Glasgow
provide pre-sales support including consultation & design for customer projects including the pre-build & test of hardware and associated services
provide on-call support on a rota basis
the Role
work to an ITIL & ISO framework
the Person
principal engineer
Working hours
permanent
Responsibility
principal Mitel Engineer – Home based North
SIP, UCaaS, CCaaS, Microsoft Lync, networking, HP and Cisco skills would be advantageous
leading Managed Service Provider, winners of multiple industry awards are looking for a Senior Mitel Engineer to be the technical lead for their UK UC Projects based in the North
the successful candidate will come from a strong voice background and will be able to demonstrate experience with the full Mitel portfolio
whilst evidencing traditional voice experience, the ideal candidate will be experienced in complimentary technologies particularly around contact centres and have experience of deploying solutions in virtual environments
sales consultant
Responsibility
A high profile customer facing role with the responsibility to develop the re-seller channel technically for the Security business
this will include the provision, assistance and joint development of high quality solutions for re-sellers, based around the Palo Alto portfolio
working with the Sales teams, the Pre-Sales Consultant will work on joint campaigns and joint solutions which should be developed to ensure that the partner community gain the best value solutions in the market
through this relationship each individual will also strive to become a ‘trusted advisor’ within the reseller, allowing the business to maximize the product penetration within any of these accounts
Requirements
must live around the Berkshire, Hampshire, Surrey, Sussex, region. Will be home based once fully trained
the ideal candidate will have a proven track record with Palo Alto products Focussed on Next generation Firewalls – Internet Gateway, Mobility, Network Segmentation/Zero Trust, Ransomware, Securing Your Private/Public Cloud, Threat Prevention, Virtual Desktop Infrastructure, Wireless Infrastructure
you will be both technically and commercially aware and have experience with Palo Alto Next gerneration Firwalls and ideally some knowledge based around other competitor products from Fortinet, Juniper, Checkpoint, Cisco etc