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Estimated salary
£ 1750
Median salary at CLAIRE'S
£ 1525Lowest salary
£ 1930The average salary
£ 2558Highest salary
Do you believe that workers at CLAIRE'S are paid fairly?
CLAIRE'S is looking for employees for positions:
customer service advisors
customer service advisors
customer service advisor
visual merchandiser
sales assistant
quality assurance manager
buyer
retail supervisor
digital marketing manager
finance business partner
contract manager
Trade
retail
Retail
Language
english
french
german
Working hours
part-time
Responsibility
A brand ambassador for Claire’s always going above and beyond to provide exceptional customer service
we are looking to recruit a number of temporary roles to support our busy customer service team in the run up to, and during Christmas
supporting all online and in store customers with their queries or complaints in a timely manner whilst adhering to the customer service policies and procedures
achieving daily targets set for productivity to ensure departmental KPI’s and response times are maintained or exceeded at all times
what will you be doing?
escalate any store based issues to District Manager of store to investigate in order prevent further issues of this nature from being highlighted to customer services
assist other teams as necessary within Operations depending on work load, such as store communications and reception
handle customer contact over different channels such as; telephone, email, post, social media, Amazon and Ebay, ensuring a high level of service is provided and relevant KPI’s maintained at all times
Requirements
strong communication skills both verbal and written
able to communicate effectively with people of all job levels and personalities
previous experience in a fast paced customer service role communicating with customers via different channels such as telephone, email and social media. Able to work as part of a team and as an individual to achieve departmental KPI’s
we will accommodate applicants' needs, upon request, throughout all stages of the recruitment process
please inform us of the accommodation that you may require
claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities