CITIZENS ADVICE

Responsibility

• role details
• keeping technical knowledge current
• keeping technical knowledge current Providing statistical reports on outputs and outcomes
  Show more +79
• participating in recruitment/selection activities
• creating a positive working environment Participating in recruitment/selection activities
• supporting the training and development of newly appointed advice volunteers
• manage the practicalities of the advice session, working with the Advice Service Manager to ensure adequate staffing and resourcing
• promoting the importance of research and campaigns
• provide technical support and act as a consultant to advisers
• monitoring and evaluating activities appropriate to the role and providing regular reports and feedback
• developing and maintaining effective admin systems and records
• monitor the quality of advice given to clients through case review
• position: Advice Supervisor
• position: Advice Session Supervisor P/T
• position: Lead Supervisor
• position: Session Supervisor
• review quality of work from case records
• position: Advice Service Supervisor
• position: Trainee Adviser / Supervisor
• position: Accredited Immigration Supervisor/ Solicitor
• position: Housing Supervisor/ Solicitor
• position: Advice Session Supervisor
• position: Generalist Advice Worker/Advice Session Supervisor or Trainee Position
• position: Advice Session Supervisor/Quality Reviewer
• position: Debt Supervisor
• position: Welfare Benefits Supervisor
• position: Advice Team Supervisor
• position: Project Supervisor
• position: Training Supervisor
• position: Technical Debt Supervisor
• position: Generalist Advice Worker/Advice Session Supervisor
• position: Generalist Advice & Enquiryline Supervisor
• we offer a range of employee benefits, including 30 days annual leave , and an employer matched pension contribution
• you will also be monitoring and analysing statistics and you should have experience of supporting, mentoring and guiding volunteers
• location: Enfield, Greater London
• location: Camberley
• location: Harlow
• location: Didcot
• location: Various locations around Liverpool and from home
• location: Citizens Advice Stroud & Cotswold Districts
• location: Tamworth, South Derbyshire and Derby City
• location: Borough of Hounslow
• location: London
• location: Bradford, West Yorkshire
• location: Esher
• location: Liverpool: Hybrid – Remote and Office based, flexible options available across Liverpool, St Helens and Warrington
• location: Leeds/Hybrid
• location: Nottingham
• location: Swindon
• location: Liverpool: Hybrid – Remote and Office based, flexible options available across Liverpool
• location: Hillingdon
• location: Remote/Scunthorpe Office
• location: Fleet, Hampshire
• location: London - Lewisham
• CAB Certificate in Generalist Advice is desirable
• the day to day supervision of the advice team as they provide advice and information face to face, via email and on the telephone
• closing date: 31 December 9999
• closing date: 27 October 2023
• closing date: 30 October 2023
• closing date: 02 November 2023
• closing date: 06 November 2023
• closing date: 15 October 2023
• closing date: 01 November 2023
• closing date: 22 September 2023
• closing date: 02 October 2023
• closing date: 09 October 2023
• closing date: 04 October 2023
• closing date: 23 August 2023
• closing date: 04 September 2023
• closing date: 20 August 2023
• closing date: 27 August 2023
• closing date: 07 September 2023
• closing date: 31 July 2023
• managing the practicalities of the advice session and ensuring adequate staffing and resources by maintaining the staff rota and client appointment system
• job title: Advice Supervisor
• job title: Advice Session Supervisor P/T
• job title: Lead Supervisor
• job title: Session Supervisor
• job title: Trainee Adviser / Supervisor
• job title: Accredited Immigration Supervisor/ Solicitor
• job title: Housing Supervisor/ Solicitor
• job title: Advice Session Supervisor

Requirements

• providing advice to the public and undertaking casework on social welfare law issues
• supervising advice and gateway assessment sessions
• supporting and supervising staff and volunteers

Earnings for position supervisor

Current offers for the position:

Responsibility

• role details
• coordinate activities, procedures and systems to promote common policies and/or practices within the appropriate service delivery area
• the day-to-day management of our advice services
  Show more +52
• evaluating technology options for future autonomous systems, feasibility studies and trials
• leading stakeholder relationships across suppliers, customers and industry in pursuance of transition to service, ensuring appropriate agreements are in place
• ensure adequate staffing and resource allocation to ensure efficient and effective service delivery
• ensuring we provide an integrated advice service across multiple channels
• maintain and develop standards of service delivery in line with Citizens Advice
• the development of our advice services to enable us to achieve our aims and objectives
• improve Engineering Capability- Practitioner
• improve Engineering Capability – Practitioner
• the training and supervision of newly appointed advice volunteers to ensure training is completed and the volunteer meets national advice competence
• monitoring the output and leading on recommendations for updates to Concepts of Use and Concepts of Employment
• technical Requirements, Evaluation & Acceptance- Expert
• technical Requirements, Evaluation & Acceptance – Expert
• as the Capability Manager, you will join a small, yet diverse, team of specialists, delivering revolutionary mine hunting capability through maritime autonomous systems
• making technical recommendations as a result of mine hunting capability trials
• leadership
• you will provide technical advice, leadership, and support, and develop activities leading to delivery of mine hunting capability to the Royal Navy
• position: Community Food Hub Manager
• position: People Manager
• position: Advice Services Manager
• providing support to mine hunting capability Chief Engineer
• changing and Improving
• in this post, you will develop your understanding of Defence Lines of Development, in order to successfully deliver this transformational capability to the Royal Navy
• leading the development and understanding across all Defence Lines of Development in order to successfully deliver transformational capability to the Royal Navy
• location: Diss, Thetford and Remote
• location: Leeds/Hybrid
• location: Barnet
• location: North East Derbyshire & Bolsover Districts
• location: Kendal and Ulverston
• location: Reading
• this post is vital in gaining an understanding of the capability and development of concepts of use, to ensure maximum capability is gained from the equipment provided and fully supported to successfully transition to service
• closing date: 29 September 2023
• closing date: 09 October 2023
• closing date: 05 October 2023
• closing date: 01 October 2023
• closing date: 28 September 2023
• flexible and hybrid working wherever possible, to support your work-life balance
• closing date: 17 July 2023
• working closely with mine hunting capability trials and mission systems teams, to ensure all operational capability requirements, with respect to mine warfare, are fully trialled for all projects
• market-leading employer pension contribution of around 27%
• job title: People Manager
• job title: Advice Services Manager
• annual performance-based bonus and recognition awards
• overall responsibility for the Quality of Advice delivered to clients in all advice areas, including benefits, debt, housing, relationship issues, consumer and immigration
• access to specialist training and funded professional qualifications
• support the strategic development of the organisation to ensure its management and services to clients reflect and support the Citizens Advices' equality and diversity strategy
• would you be interested in the opportunity to work in a complex and challenging role, playing a key role supporting the Royal Navy on activities leading to delivery of their mine hunting capability? We are offering an exciting and unique opportunity for you to be a part of a dedicated team of Pathfinders, in the use and development of maritime autonomous systems
• support for progression
• we’re looking for a someone new to join our CADAT team. Do you have the ability to lead our exciting new project, directly supporting our community with affordable food & products and wraparound support? Then read on
• enhanced parental leave schemes
• position: Advice Manager
• to be successful with your application, you'll need to show that you meet the following criteria
• advice Manager

Requirements

• working in the Citizens’ Advice service and/or Advice sector
• working with volunteers
• managing and developing client facing services
  Show more +8
• ensuring quality standards are met, monitoring services against contract requirements and targets across various funding streams
• you will have experience leading diverse stakeholder groups
• we welcome applications from experienced social welfare caseworkers and/or Advice Supervisors and others who have worked in the advice sector
• you will hold a relevant Level 6 Engineering/Science qualification, or have equivalent relevant technical experience
• we will provide comprehensive training and support as well as continuous professional training
• you will have expertise in mine warfare operations and doctrine, gained through either operations, or as a design authority, or other relevant role
• you will hold professional registration at Incorporated Engineer status or higher, or demonstrate suitable equivalent experience with a view to achieving registration within six months of taking up the role
• you will be capable of making convincing technical arguments, providing advice in your field, and leading the delivery of successful outcomes

Trade

• management
• Management

Earnings for position manager

Current offers for the position:

Responsibility

• role details
• position: General Administrator
• position: Immigration Administrator
  Show more +30
• position: Charity Administrator
• position: Administrator
• position: Law Centre Administrator
• position: Housing Administrator
• location: Citizens Advice Sutton
• location: Bury & Bolton: This is a hybrid role working between home and office
• location: Croydon: Hybrid
• location: Folkestone
• location: North Yorkshire - Malton or Selby office
• location: South Hams
• location: Sandwell and Walsall
• location: Various locations around Liverpool and from home
• closing date: 23 October 2023
• closing date: 31 October 2023
• closing date: 19 October 2023
• closing date: 31 August 2023
• closing date: 21 July 2023
• closing date: 24 July 2023
• closing date: 20 July 2023
• job title: General Administrator
• job title: Immigration Administrator
• job title: Charity Administrator
• job title: Law Centre Administrator
• job title: Administrator
• location: Bury & Bolton. This is a hybrid role working between home and office
• location: Hybrid
• london allowance: No
• interview date: 1st August 2023
• administrators also provide general administrative support such as dealing with incoming and outgoing post, managing text messages, e-signatures, and electronic document upload requests, making referrals, ensuring records are updated in line with policy, and liaising with clients and third parties
• citizens Advice Sutton is seeking a 0.4 General Administrator, to provide general office support including liaison with suppliers, maintaining HR records and providing clerical support to members of the management team

Requirements

• have strong communication skills
• be able to manage deadlines and support colleagues to do likewise
• have experience of working with the general public
  Show more +4
• work well within a team
• have a good level of IT skills
• be able to follow our policies and procedures
• be able to observe confidentiality and understand the importance of Equality and Diversity in their work

Earnings for position administrator

Current offers for the position:

Responsibility

• role details
• position: Project Coordinator - Community Engagement
• position: Project Coordinator – Southwark Private Renters’ Support Organisation
  Show more +19
• position: Project Advice Coordinator
• partnership Development and Communications
• project monitoring and reporting
• location: Hammersmith and Fulham
• location: London:Southwark
• location: Liverpool, St Helens, Warrington and home
• user Engagement
• closing date: 13 October 2023
• closing date: 29 August 2023
• closing date: 24 July 2023
• research & Campaigning
• job title: Project Coordinator - Community Engagement
• job title: Project Coordinator – Southwark Private Renters’ Support Organisation
• job title: Project Advice Coordinator
• line management of 2 part time staff and Team Support
• location: London
• london allowance: No
• london allowance: Yes
• job title: Crisis Support & Recovery Project, Project Coordinator - Partnerships, Learning and Engagement

Requirements

• experience of coordinating and delivering a partnership project including monitoring progress against objectives
• experience of establishing and developing successful partnerships with other agencies and joint working
• an understanding of the challenges facing private renters and the private rented sector, and the rights available to them
  Show more +7
• effective written and verbal communication skills, including the ability to write effective reports and present information at meetings
• ability to work closely with and develop relationships with a wide range of stakeholders across organisations and sectors
• ability to commit to and work within the aims and principles of Citizens Advice Southwark
• every local Citizens Advice is a registered charity
• different application procedures are adopted by individual local Citizens Advice
• contact the relevant one as outlined in the information about this role
• you should not send an application form to national Citizens Advice

Earnings for position project coordinator

Current offers for the position:

Responsibility

• citizens Advice offers confidential advice online, over the phone, and in person, for free
• role details
• about us
  Show more +31
• A minimum of one year’s recent full time equivalent experience of delivering advice
• support development of volunteer assessors
• an ability to lead and coordinate a team of advisers
• an ability to lead and coordinate a team of Advisers
• the Role
• position: Team Leader
• position: Casework Team Leader
• location: London - Inner London Crown and Southwark Crown Courts
• through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem
• location: The role covers 2 courts Manchester Crown Court, Minshull Street and Stockport Magistrates' Court
• position: Team Leader - Generalist Service
• you will manage, motivate and develop a team of volunteers who support witnesses in their journey through the criminal justice system
• location: Minster Street Offices or Office/Home Hybrid Considered
• location: Leeds/Hybrid
• location: Bradford, West Yorkshire
• do you want to work for an organisation that makes a difference, every single day, to people from all walks of life The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way
• closing date: 27 October 2023
• closing date: 09 October 2023
• closing date: 24 July 2023
• the Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales
• who we are looking for
• job title: Team Leader
• job title: Casework Team Leader
• day to day supervision of the assessor team as they provide assessments and information via telephone, face to face and web chat, ensuring that the information given meet quality standards
• last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives
• as Team Leader you will be in a crucial role, responsible for the effective delivery of the Witness Service within your court/s
• hours per week: 35 hours
• you will also develop and maintain key local stakeholder relationships with a view to promoting partnership working, and enhancing service delivery standards and effectiveness
• type of contract: Fixed term for two years
• do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way
• this post is subject to enhanced vetting and barring check

Requirements

• substantial knowledge of main enquiry areas including benefits, debt, housing, employment, and consumer rights
• an excellent communicator who can effectively nurture/motivate volunteers
• proactive, resilient team player, who takes a solution focused approach to their work
  Show more +16
• certificate in Generalist Advice work, or equivalent qualification
• evidence of having built and developed effective and beneficial working relationships with external and internal stakeholders
• we reserve the right to close applications earlier if suitable candidates are found
• every local Citizens Advice is a registered charity
• provisionally, dates for interviews will be 13th or 14th December 2022
• different application procedures are adopted by individual local Citizens Advice
• contact the relevant one as outlined in the information about this role
• proven experience of effectively managing and developing performance of a team of volunteers and/or staff, including recruitment, and supporting staff and/or volunteers in dealing with difficult situations
• certificate in Generalist Advice work, or equivalent qualification If you value working in a team that help people to exercise their rights and empowers them to address the issues they are facing, this is the ideal role for you
• you should not send an application form to national Citizens Advice
• proven experience of monitoring and maintaining service delivery of a team against agreed targets, identifying opportunities for improvement and implementing change to achieve this improvement, through effective strategic planning
• proven experience of monitoring and maintaining service delivery of a team against agreed targets, identifying opportunities for improvement and implementing change to achieve this improvement through effective planning
• if you value working in a team that help people to exercise their rights and empowers them to address the issues they are facing, this is the ideal role for you
• please note, in the event of a high number of applications, we reserve the right to close the application early
• this vacancy closes at 23.59 on the closing date
• test & Interview: Week commencing 5th June 2023

Current offers for the position: