operations director
20 the last 359 days, recently 2023-09-12
Responsibility
- director- Operations Programme Manager, Markets Operations Transformation
- job Purpose
- citi Market Operations is currently at a pivotal point in its evolution and journey to implement a target operating model
Show more +42 - we take pride and are passionate about our People and our culture
- we are invested in people and their development
- ensures managed areas are defining and implementing systems that are aligned with business strategy and goals
- design and implement best in class Operations platforms across a number of post trade activities, domains and asset classes
- provide conceptual analyses for a variety of broad and complex issues
- responsibility for OTC Cleared operations and Futures operations supporting the House business
- strategic Leadership of the combined Operations function for EMEA
- ensure robust control frameworks exist and operate effectively to manage and oversee Operational and Compliance risk
- we are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion
- provide technical leadership in the design of highly complex systems
- manage all products from design to implementation and ongoing performance according to business need
- builds and manages relationships with key stakeholders, organizations and business heads
- proactive reviews of current processes and controls to ensure that appropriate controls are in place and effective
- supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs
- develop and promote the use of risk data to proactively identify, measure, monitor, manage, report risks
- review current operations system landscape and drive to modernize systems and align with global strategy
- ensure all technology standards are developed, understood and adhered to operationally around the globe
- identifies and drives resolution of issues, including those outside established programs of work
- complete detailed reviews of Operational Risk Events ensuring lessons learned are shared with other applicable functions within the organisation
- deliver on the prioritized asks in partnership with Markets Operations Transformation and Technology teams
- build strong and effective relationships with key regional partners in TTS Sales, Product and Technology organisation
- facilitate accurate and appropriate reporting of operational risk data to Operations’ management and enterprise wide governance forums
- manages a programme area by applying a broad and comprehensive understanding in multiple functional areas as well as underlying business principles
- enable prioritisation of investment demand in line with Operations strategy and investment appetite
- ensure that Citi makes appropriate strategic choices in onboarding, managing and exiting of vendors from the product portfolio
- frequent and thorough Issue management to ensure deliverables remain on track and remediation is sufficiently evidenced
- identifies stakeholders in key organizations and build and manage relationships with each stakeholder
- drive results and foster a culture of excellence, innovation, and continuous improvement
- this new role is part of the ICG Operations Transformation team leading Operations scalability
- provide an independent challenge function to LOBs to ensure proactive identification of emerging risks
- ensure that Operations application design principles are codified as standards that can be applied through the Architecture Review process
- the goal of the Markets Operations Risk and Control function is to provide independent oversight, challenge and governance to Markets Operations to enhance proactive identification and management of risk and to ensure that appropriate controls are in place and effective
- manage a department of multiple teams from various technology disciplines, overseeing planning, performance management/counseling, pay decisions and other personnel actions
- supports development of Operations scalability strategy and approach
- partnership with various internal and external stakeholders including Operations, Operations Risk Management , Compliance, Audit, Regulators, and Finance
- directs the creation of multiple programs of work and manage their alignment to business goals
- citi Global Wealth Overview
- implement and lead management and risk routines within the Futures and OTC Cleared Operations team directly focused on supporting House clearing
- integration of the Client Service and Operations functions to reduce overlap, enhance service levels and productivity
- ensure timely escalation, management, and reporting of control issues with transparency
- this role, as a senior member of the Markets Operations Risk and Control team, involves oversight of the Global Equity, Fixed Income and Futures Operations teams
- the Head of Citi Global Wealth Operations EMEA is responsible for leading operations for EMEA region for Citi Global Wealth and ensuring the needs of the region are reflected in the global programs, ensure the local EMEA business priorities and strategies are clearly articulated and executed by Operations as part of the overall CGW strategy
Requirements
- significant experience, including substantial programme delivery experience within a Markets Operations environment
- experience in multiple technology disciplines with extensive experience in business, functional and people management
- significant experience in financial services
Show more +36 - significant relevant experience, with a majority of this in a management role
- degree in Business, Finance or related discipline
- budget management, Risk & Control management, influencing skills
- experience with producing and distributing public facing materials
- experience working in Financial Services or a large complex and/or global environment
- financial service acumen & or experience to lead large cross functional initiatives
- experienced in Operational Risk and Enterprise Risk Management Frameworks
- previous program/project management, consulting, technology and/or management
- managerial experience
- project Management experience
- excellent relationship management, communication, and presentation skills
- demonstrated history of Operations efficiency and scalability improvements
- demonstrated analytical ability; asks insightful questions, break analytical challenges into workable components and draws meaningful conclusions
- demonstrate an in-depth understanding of financial markets, particularly in Equities, Fixed Income and Futures
- demonstrate an in-depth understanding of financial markets, particularly in Equities, Fixed Income and Commodities
- strong working knowledge of global markets and global markets operations
- consistently demonstrates clear and concise written and verbal communication
- excellent knowledge of consumer financial services regulatory environment required
- lean and six sigma expert including industry profile and network
- well versed in breaking down complex matters into core issues and root causes that can be more readily addressed
- hands-on technology leader who promotes and thrives in a culture of collaboration, partnerships, inclusion, and diversity
- track record of delivering and managing large, technical data programs across multiple businesses and geographies
- experience with agile delivery from building to coaching teams to achieve client value with speed
- effective Communications with Senior team members and Clients
- strategic business thinker with global experience
- ability to constructively challenge current processes/controls and drive effective remediation
- prior operations experience a significant plus
- background in Financial Sector with a good functional knowledge of Operations, Middle Office and Front Office
- ability to drive change to business practices by working effectively across a global organisation
- comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
- strategic thinker with proven ability to lead global teams in a large organisation
- demonstrated knowledge of modern software development processes and practices
- highly developed problem solving skills
- proficient in developing new ideas to mitigate risk and improve current processes
- highly developed problem analysis and solutioning skills
- display excellent communication skills and ability to develop trusted relationships with multiple levels of management
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