leading artisan chocolate company Chococo is looking for a new manager for its Chocolate House in Winchester
you must have management experience of; managing & motivating people, meeting targets, rota management, training, stock control and banking
established in Dorset in 2002, we are renowned for our fine fresh chocolates, gelato & brownies and also our strong ethical principles, including our sourcing policies and use of plastic-free packaging
you will also have hospitality experience, as our Chocolate House includes both retail & cafe elements
you must also be computer literate and you will also ideally have a full driving licence
to date, we have won 100 national & international awards for our creations and have been described in the national press as a pioneering British chocolatier
our Chocolate Houses in Swanage in Dorset, Winchester, Exeter & Horsham offer our customers a unique sensory chocolate experience of being both a shop, selling our handcrafted fine chocolates, and also a café serving our range of single origin hot chocolates, Union Coffee, our gelato, plus both sweet & savoury bakery items for treats & light lunches
our Winchester Chocolate House is also one of the city’s favourite independent food & drink businesses, winning local awards as voted for by customers
Salary
salary
Requirements
store management: 1 year
sales administrator
Working hours
full-time
Language
english
Salary
salary
Responsibility
winning new business and managing current UK independent retail accounts
processing orders and invoices in a timely manner
communicating orders to our factory and warehouse to ensure these leave on time and in full
recognising key performing accounts and arranging regular meetings to maintain excellent rate of sale
makers of multi award-winning creations since 2002, Chococo are proud to be Dorset-based fine chocolate experts who care about great taste, sustainability, provenance, our impact & delighting our customers
bringing new and innovative ways to the table on strategies to win new business and maintain current accounts
achieving monthly sales targets based on winning new business and targeted revenue
your role will be to work closely with Chococo's Head of Sales to engage and convert new wholesale stockists, maintain rate of sale and relationships with current Chococo stockists, account management and assist in administrative tasks such as order processing, invoicing and data entry
Requirements
A sales hungry self-starter with an entrepreneurial mind
target driven
well organised and attention to detail
positive, with a can do attitude
experience with Sage and Hubspot CRM, although not essential
not afraid to pick up the phone and build friendly relationships with customers
open and capable at implementing new processes and procedures quickly
sales: 1 year
shift leader
Working hours
full-time | Permanent
Salary
salary
Responsibility
works hands on producing high quality chocolate products
leads team to ensure staff follow all company procedures and H&S standards, food safety, integrity, legality and quality are consistently maintained
plan and organise staff to achieve successful and efficient completion of the production plan on time in full
assist in day to day management of the overall factory team
ensure the correct completion of any daily, weekly and monthly reports / meetings and paperwork required
assist in project work where required
responsible for factory lock up / shut down, and available for emergency call outs at agreed times
liaise with relevant departments and management to ensure all equipment and materials are available to ensure all processes start on time and operate efficiently
Requirements
supervising experience: 3 years
food production: 3 years
team leader
Working hours
full-time | Permanent
Salary
salary
Requirements
team leading: 1 year
customer service manager
Working hours
full-time | Part-time
Language
english
Responsibility
manage customer care team
inbound customer calls and emails – sales and service
daily e-commerce order management
liaise with warehouse on deliveries and daily contact point with Royal Mail
provide general support to the head office teams and senior management
general office procurement
Salary
salary
Requirements
A good understanding of the entire ecommerce processes from conversion to fulfilment to customer service
experience of working in fast paced or food business
experience of quality management systems / technical information desirable
good organisational and time management skills
adaptable and able to react quickly to changing priorities
high level of computer literacy and experience of using systems for order track and case management
experience of Magento and Zendesk
A minimum of 3+ years' experience in online customer service and operation
category manager
Working hours
full-time | Permanent
Salary
salary
Requirements
brand Management: 1 year
retail supervisor
Working hours
full-time
full-time | Part-time | Permanent
Salary
salary
Responsibility
dorset-based artisan chocolate company Chococo is looking for a full time Supervisor to join the team in our Winchester Chocolate House
we currently have Chocolate Houses in Swanage, Winchester, Exeter & Horsham
you will ideally have supervisory experience of; managing & motivating people, meeting targets, training, stock control and banking
established in 2002, we were the first UK chocolatiers to make truly fresh chocolates by hand using only fine single origin chocolate and fresh local ingredients
you will be computer literate
to date, we have won over 90 national & international fine food awards for our creations and have been described in the national press as a pioneering British chocolatier
you will also have hospitality experience, as our Chocolate House includes both retail & cafe elements
our Chocolate Houses offer not only our award-winning fine chocolates, but also a full café experience with locally roasted coffee, our unique range of hot chocolates & gelato, plus both sweet & savoury bakery items for treats & light lunches
Requirements
hospitality: 1 year
retail sales: 1 year
graphic designer
Responsibility
maintain the brand’s look and consistency, with scope to develop new products across our ongoing and seasonal ranges
collaborate internally with the marketing, online, operations and sales team on design-related deliverables
translate concepts and briefs into eye catching graphics
create stand-out POS material for in-store, promotions, and larger format exhibition display
create mock-ups, visuals & catalogues for meetings / presentations
brainstorm and research packaging & chocolate shape solutions for new product concepts
assist on photoshoots for mock-ups and required props / materials required
be an ambassador for the brand and its ethos – making sure visual elements fit with the overall look and style
Requirements
previous experience with design for packaging desirable
photoshop required for amending/ retouching photography
ability to create effective, distinctive, and commercial packaging solutions, as well as art-working them to be appropriate for end product
effective multi-tasker, who can self-manage when required on both long-term ongoing projects and short turn-around deliverables
proactive, organized, focused and deadline driven
be personable and be able to maintain good working relationships with our suppliers and clients
first rate communication skills, both written, oral and face-to-face