CHARLES TAYLOR is looking for employees for positions:
personal assistant
Requirements
previous experience providing administration / secretarial / PA support in a corporate environment desirable but not mandatory
A great team player, who is also able to work independently
demonstrates strong attention to detail and organisation skills
professional and responsive approach
proactive and efficient
excellent communication and interpersonal skills
self-motivated
Trade
food Preparation & Service
Food Preparation & Service
Benefits
mutual
Responsibility
provide the overall support to Global MD Marine & Aviation and the Operations Director
manage the overall complex travel arrangements e.g. tickets and accommodation booking
supporting leadership team with diary management and its logistic
as requested by your Line Manager the Job Holder will also perform reasonable ad hoc duties
preparation of meeting communication documents from creation, proof-reading of reports, letters and general communications with internally and externally
support Marine & Aviation marketing and client events, includes but not limited to assisting with the arrangement of special events and market seminars
expense management for leadership team
client administrator
Working hours
permanent
full-time | Permanent
Language
english
Benefits
mutual
Responsibility
overview
reference
establishing and maintaining strong working relationships with Charles Taylor Claims Adjusters, brokers, insurers and payees
administering client funds
maintaining a register of client funds including client participation and entitlement to interest payments
sourcing internal and external documentation to ensure all agreements are in place to allow client funds to be paid out
completing sanctions screening and other associated checks as required by Charles Taylor policy
supporting the le the administration of Charles Taylor client funds on a global basis for multiple lines of business including Aviation, Marine and and other business areas as a when required
Salary
salary
Requirements
personable with an ability to build strong relationships with people, both internally and externally
strong communication skills and able to
have strong written and verbal communication skills with a good telephone manner
accuracy, numeracy and attention to detail
strong organisational skills, ability to prioritise and work to tight deadlines
team player with a can-do attitude, but also able to work independently without supervision
results orientated individual who takes pride in the performance of the team and delivering high quality outcomes
we are very committed to ensuring our people are given continuous learning and development
service delivery manager
Working hours
full-time | Permanent
permanent
Benefits
mutual
Responsibility
overview
reference
posted
Salary
salary
Requirements
experience of managing customers and liaising with the Service Delivery Managers
demonstrates a breadth & depth in knowledge of Service Delivery Management Standards & practices
serviceNow experience for setting up and delivering service reporting
deep understanding of ITIL service management lifecycle
experience of managing supplier relationships
strong stakeholder management skills
A proven Customer Relationship Management experience
A logical thinker with strong analytical skills, excellent written, verbal and presentation skills
Contract type
£/annum + benefits
treasury manager
Working hours
permanent
Benefits
mutual
Responsibility
overview
reference
the Group Treasury Manager is responsible for
as requested by your Line Manager or divisional Director, the Job Holder will perform reasonable ad hoc duties within the Job Holder’s capabilities
monitoring the Group’s loan facilities and ensure that covenants are complied with according to the loan agreements
designing Group treasury policies and procedures and ensuring that internal controls relating to Treasury
posted
customer service
Working hours
full-time | Permanent
full-time
Benefits
mutual
Salary
salary
Education
GCSE or equivalent
Requirements
creation, assessment, and coverage of outpatient assistance cases under set criteria
review and audit of medical expenses to ensure fast track criteria is met
understand and apply network discounts to medical bills and enter for payment on our inhouse system
identify and carry out negotiations of medical bills
an excellent communicator, both written and verbal
ability to work to fixed time frames
innovation and creativity
co-ordination skills
Responsibility
liaising with the network team to escalate any issues with medical expenses
marine engineer
Working hours
full-time | Permanent
Language
english
Benefits
mutual
Salary
salary
Requirements
preferably a HND or similar educational qualification related to marine engineering
ex-seagoing marine engineer up to Second Engineer or equivalent
working towards or registered IEng/CEng with IMarEST
good understanding of engineering failures and the required repairs
physically able to attend site and able to travel worldwide at short notice
good command of English both written and spoken
equal Opportunity Employer
we are proud to be an Inclusive Employer
Responsibility
review repair accounts and provide independent cost approvals
customer service advisor
Working hours
full-time | Permanent
permanent
full-time
Benefits
mutual
Language
spanish
french
german
Responsibility
overview
reference
manage a high volume of incoming calls and emails, ensuring prompt and accurate responses to customer inquiries
answering a high volume of emails
taking inbound calls from customers who are looking to take out a new travel insurance policy, or update existing medical screenings
conducting comprehensive medical risk assessments using an automated system, to evaluate the level of medical cover we can provide
manage end-to-end cases, ensuring comprehensive support and resolution
resolving claims efficiently
Salary
salary
Education
GCSE or equivalent
A-Level or equivalent
Requirements
preferred experience in a call centre or customer service role, demonstrating proficiency in handling customer inquiries and resolving issues effectively
previous call centre / customer service experience preferred
previous data entry / administration experience
customer service experience – helpful but not essential
confident and articulate in verbal communication, with the ability to engage and assist customers over the phone
confident speaking to people on the phone
be able to work under pressure
A clear and confident phone manor
customer service representative
Working hours
full-time | Permanent
Benefits
mutual
Salary
salary
Responsibility
resolving claims efficiently
answering a high call volume of calls and emails
providing the customer with clear guidance to ensure that the claim process is first class
evaluating claims and verifying the coverage of the insurance policy via email and telephone and collecting the necessary information and documents to proceed with a claim
Requirements
previous call centre / customer service experience preferred
confident speaking to people on the phone
highly organised under pressure with good attention to detail
ability to multi-task - switching between telephone calls and customer emails
ability to convey information in a simple and clear manner
natural empathy and a flair for making a difference to our travel customers
customer service: 1 year
credit controller
Working hours
permanent
full-time | Permanent
full-time
Benefits
mutual
Language
english
Responsibility
overview
responsible for a portfolio of debtors predominantly with insurance and reinsurance companies
reference
fee processing including CLASS/ECF
updating Fee Reserves
assisting in the collection of open market fee invoices
liaising with Accounts department in relation Technical accounting issues
responsible for ensuring all overdue debts/accounts are followed up to achieve cash collections targets and reduce debtor days
Salary
salary
Requirements
personally driven to resolve queries and to take ownership until the query is resolved and paid
aged debt reduction experience
at least 3 – 5 years’ experience as a credit controller in an Insurance, financial services or professional services organisation is essential, evidenced by a track record of delivering and exceeding targets in a similar role/environment
excellent written and verbal communication skills, demonstrating confidence and persistence
ability to listen to customers, show empathy and negotiate solutions
analytical skills using MS Office
able to remain calm under pressure
strong analytical skills and an eye for detail, working with large data sets
Contract type
£/annum + benefits
recruitment administrator
Working hours
full-time
Language
english
Benefits
mutual
Salary
salary
Requirements
clear written and verbal communication skills in English
Responsibility
follow-up on and resolve queries from agencies, candidates, HR colleagues, operational managers, and recruiters
assist candidates to complete their paperwork, including sign-posting them to help-points with third parties if their role is outside the UK
supporting the recruiters to administer tests as part of the selection process
liaising with managers, co-ordinating diaries and arranging interviews for candidates including booking rooms, if necessary
keeping trackers and systems up to date so that the team understand where candidates are in the hiring pipeline
liaising with candidates to chase, collect and check vital new-starter documents and ensure that these are sent to the HR operations team by the processing deadlines
ensure that all candidate documents are properly labelled and filed so that they can be easily retrieved
high attention to detail with a proven track record in administration and record-keeping