Salary at CERCO IT

Responsibility

• delivering, installing, and removing printers nationwide
• design, deploy, and maintain VMware infrastructure, including vSphere, vCenter, and ESXi
• design, deploy, and maintain the Active Directory and Microsoft SCCM infrastructure
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• diagnosing and repairing faults on a range of printers, including laser, inkjet and thermal models
• incident ownership and management
• some IT Knowledge required but training provided
• manage and optimize cloud environments, such as AWS, Azure, or Google Cloud Platform
• collaborate with cross-functional teams to ensure seamless integration of systems
• installing, configuring and testing new printers, scanners and other related equipment
• working as a team and individually
• second Line support for software and hardware fault resolution
• develop and implement virtualization and cloud strategies aligned with business objectives
• implement security measures and ensure compliance with established standards
• providing on-site technical support for customers, responding to service calls in a timely manner
• installation, moves and addition services in relation to IT equipment on customer sites
• ensure the security, availability, and performance of virtualized and cloud-based systems
• troubleshoot and resolve complex issues related to Active Directory and Microsoft SCCM
• maintaining accurate records of work carried out and parts used
• configuring of software applications and images
• troubleshoot and resolve complex issues related to VMware and cloud technologies
• perform regular system maintenance and upgrades to optimize performance
• keeping up-to-date with new printer technologies and industry developments
• update of all incidents and requests in the call handling system
• collaborate with cross-functional teams to integrate systems and applications
• monitor system performance and implement enhancements to maximize efficiency
• liaising with customers to ensure satisfaction with the service provided
• monitor & support Video Conferencing equipment
• implement backup and disaster recovery strategies for virtualized and cloud environments
• provide technical support and guidance to end-users and IT staff
• participating in regular training to keep knowledge and skills up-to-date
• ensure every effort is made to meet the SLA commitments
• provide technical guidance and support to end-users and IT staff
• planning and direction of own activities with minimal management

Requirements

• cloud Computing
• active Directory
• field Service
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• components
• ATMs
• deployment
• SC Clearance
• laser Printers
• engineering
• infrastructure
• VMware
• DNS management
• printers
• technical Leadership
• cloud Storage
• powershell
• xerox Printers
• technology
• virtualization
• printer Drivers
• 2 years of experience as a VMware/Cloud Engineer or similar role
• minimum of 1 year of experience as an Active Directory/Microsoft SCCM Engineer
• be Self sufficient
• high School Diploma or equivalent 0-1 years of related experience
• in-depth knowledge of VMware virtualization technologies, including vSphere and vCenter
• strong knowledge of Active Directory architecture, design, and best practices
• be technically minded
• experience managing and optimizing cloud environments
• expertise in Microsoft SCCM, including deployment, patch management, and software distribution
• previous experience in a similar role, ideally within the printing industry
• have strong attention to detail
• experience in PC Hardware Maintenance and support
• strong invasive technical knowledge of printer systems, including laser, inkjet and thermal models
• strong understanding of virtual networking, storage, and security concepts
• solid understanding of Group Policy, DNS, DHCP, and LDAP
• experience preferable but not essential as training will be given in all aspects of the role
• be happy to preform repetitive tasks
• proficiency in scripting languages, such as PowerShell or Python
• experience in troubleshooting and resolving Active Directory and SCCM-related issues
• knowledge of networking and connectivity of printers
• good customer skills
• strong leadership skills
• bachelor's degree in computer science or related field, or equivalent experience
• good overall IT background
• excellent troubleshooting and problem-solving skills
• extensive technical infrastructure skills with deep knowledge of Wintel technologies and virtualization
• familiarity with infrastructure automation and configuration management tools
• strong knowledge of Windows Server operating systems
• good time keeping and time management
• experience with hardware and software support
• excellent interpersonal skills/customer relationship skills required High level of mechanical/electrical aptitude
• ability to produce an effective low-level design from high level designs created by Architects
• excellent problem-solving and troubleshooting skills
• familiarity with scripting languages, such as PowerShell
• ability to work independently, managing a busy schedule of service calls
• has a full UK driver license
• able to manage workload effectively
• experience on maintaining computer hardware , routers, networks, switches, hubs required High level of personal integrity
• strong communication and interpersonal skills

Benefits

• fuel card
• laptop

Earnings for position engineer

Current offers for the position:

Responsibility

• install, configure, and maintain EPOS systems, including hardware, software, and peripheral devices
• attend a range of customer sites to provide high quality support on IT hardware and software products, within the required SLAs
• conduct regular preventive maintenance on EPOS systems, ensuring optimal performance and minimizing downtime
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• work efficiently and pro actively to deliver IT support services to a wide portfolio of customers
• you’ll be part of a dedicated team of field engineers providing functional excellence and support as designated
• troubleshoot and diagnose hardware and software issues related to EPOS systems, logistical lockers, Windows migration, and servers
• attending customer sites to install/ resolve IT equipment
• to ensure internal and external customers’ requirements are met to the required specification, quality, and within agreed SLAs
• perform repairs and replacements of faulty components in EPOS systems, logistical lockers, and related equipment
• working closely with the IT support desk to feedback on support calls and ongoing issues
• become a trusted adviser to the customer across a range of technical areas
• extensive knowledge to investigate, diagnose, troubleshoot, and resolve a wide variety of hardware problems within agreed client SLAs
• collaborate with customers and internal teams to identify and resolve technical problems in a timely manner
• liaising with account managers and updating customers with the progress and resolution of issues
• to service, repair and maintain photocopiers, and MFDs/MFPs
• assemble, configure and install all hardware platforms
• provide technical support and guidance to customers and end-users, both remotely and on-site
• ensure all visits are completed in accordance with call control and SLA
• update service order jobs real-time
• conduct system upgrades and software installations, ensuring compatibility and stability
• ensure standard of repair/maintenance in accordance with company expectations
• keeping the customer informed at all times of the progress of the work
• escalate calls when necessary, providing full status updates to the internal team and client
• perform data migration and transfer tasks during Windows migration projects
• advise on potential upgrades
• reporting to the relevant helpdesk, where necessary, in accordance with the escalation procedures of the relevant customer
• A hard-working individual with a can-do attitude, responsible for the completion of hardware break/fix service calls and deployments for a wide variety of customers to manufacturer-recommended standards using a multiplatform of products
• write up support calls and maintain documents and records to a professional standard
• administer and maintain servers, ensuring smooth operation and addressing any server-related issues
• maintain records and paperwork as directed by management
• attend technical training and certification programs as required
• using your strong Technical and Customer Service skills, you will ensure that customer issues are dealt with in a professional and timely manner
• utilize multi-meters and other diagnostic tools to test and troubleshoot electrical systems, solenoids, electromagnets, and wiring in logistical lockers
• providing exceptional customer service at all time
• completion of all relevant documentation to allow performance reports to be produced in a timely manner to monitor customer service
• support MFD devices covering all aligned printer manufacturers
• attend training sessions to keep skill sets updated

Requirements

• windows Server
• customer Service
• communications
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• field Service
• wiring
• media
• infrastructure
• data Migration
• technology
• networks
• break Fix
• storage Area Networks
• relevant certifications in EPOS systems, Windows migration, or server administration
• knowledge on Papercut print solution
• candidates must possess PC maintenance qualification or qualified by experience
• experience working with a variety of EPOS and logistical locker systems from different manufacturers
• enjoyment in helping customers get their tech up and running
• knowledge of network protocols and troubleshooting network connectivity issues
• A UK Manual driving license with no more than 8 points
• have undertaken a face-to-face customer service field-based role
• bachelor's degree in Computer Science, Electrical Engineering, or a related field
• creativity to solve problems
• to consider the customer's visibility and requirements of our services
• proven experience as a Field Service Engineer or similar role, preferably in the EPOS, logistical locker, and server domains
• A passion for media products and services
• A passion for our products and services
• desire to present services consistently and predictably on all types of request throughout the team and business as a whole
• be comfortable working at heights and outside in all weathers
• strong knowledge of EPOS systems, including hardware, software, and peripheral devices
• to service, repair and maintain MFDs/MFPs and printers
• identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively
• pride yourself on delivering the highest quality service to the customer
• familiarity with logistical lockers, solenoids, electromagnets, and wiring principles
• ensure all visits are completed in accordance with call control
• identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness
• relish the prospect of the opportunities to train in new technologies and services
• proficiency in diagnosing and troubleshooting technical issues related to EPOS systems, logistical lockers, Windows migration, and servers
• execute tasks and record efficiently to enable timely billing
• possess excellent customer service skills
• experience with Windows migration projects and server administration
• have strong communications skills and be a strong team player
• demonstrable Industry qualifications
• ability to effectively use multi-meters and other diagnostic tools
• broad experience of IT services across a range of organization's including Private and Public Sector. Enthusiasm and willingness to learn and be accredited in emerging technologies
• broad experience of IT services across a range of organization's including Private and Public Sector. • Enthusiasm and willingness to learn and be accredited in emerging technologies
• hold a full UK Driving Licence
• excellent problem-solving skills and the ability to think analytically

Benefits

• laptop
• fuel card
• service car

Earnings for position field service engineer

Current offers for the position:

Responsibility

• deliver 3rd line technical support, liaising with internal and customer teams
• manage day to day operations of 2nd line support function
• work with the team and the Customer for continuous improvement
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• manage DSS tasks in London only when the current DSS is off
• incident management & resolution
• automate alerting and reporting
• manage 2nd line team workload utilizing ITSM tool
• IMACDs - Installations, Moves, Additions, Changes and Deletions
• provide Systems Administration including implementation, configuration, and maintenance
• manage customer expectations based on the SLA
• provide onsite Hardware Break/Fix support and manage OEM warranty provider
• be available for out of hours work as required to meet customer needs
• implement and maintain ITIL based service support processes
• provide remote support to satellite sites
• diagnose and resolve incidents accurately making sure they are logged correctly and either closed successfully or escalated where appropriate
• act as Smart hands and eyes
• ensuring incidents and problems are managed through to resolution
• provide mobile device support
• maintain and update existing network infrastructure
• provide support & guidance to 2nd line staff, and updates through weekly meetings
• pro-actively utilize ITSM tool to identify potential service issues before they occur
• peripheral support
• asset, Stock and Loaner equipment management
• suggest improvement of existing processes & procedures to the Infra & Ops Quality team
• coordinate all Multi-Function Device and network printer installs
• instruct customers in the operation and maintenance of systems/equipment
• managing Projects with the Team to closure
• provide Project services as and when required
• act as a central point of contact for the customer
• IT General controls, compliance and audit processes in line with group operating procedures and Group internal control requirements for Genesis
• managed Milton Keynes and Aberdeen IT operations, ensuring IT service desk and infrastructure teams are aligned

Requirements

• active Directory
• infrastructure
• oracle
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• VMware
• microsoft
• veritas Netbackup and BackupExec
• serviceNow
• knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
• IBM Spectrum Protect and Spectrum Protect Plus
• ITIL Certification / Awareness
• SC security clearance
• netApp Filers
• working knowledge of Active Directory - Users and Computers
• willingness to go on 24x7 "On-call" support rotation
• hitachi Storage
• responsible for maintaining and promoting highest level of service to the client
• have an understanding of DNS, DHCP
• strong interpersonal and facilitation skills along with effective communication skills
• highly Available storage solutions
• adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
• working knowledge of Cisco AnyConnect VPN
• good organisational and project management skills
• microsoft Windows Server & infrastructure technologies
• visit the JobsAware website for information and free expert advice for safer work
• responsible for Incident ticket handling, escalation and problem diagnosis
• RSA Secure Login administration
• good diagnostic and troubleshooting skills
• IBM AIX experience
• report this job
• proven and demonstrable software and hardware troubleshooting skills
• VMware virtualisation
• ability to communicate technical information at all levels
• assist with software installation / deployment
• at least 2 years of relevant working experience with VMware virtualisation technologies, specifically VMware DCV, DTM, vSAN, and vRealise
• ITIL certification
• knowledge of Microsoft SCCM and OS / Application deployment
• working knowledge of SM9/SNOW or similar
• please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process
• able to work well as part of a team or independently
• reference: 49866979
• to stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse

Benefits

• laptop

Earnings for position support engineer

Current offers for the position:

Responsibility

• extensive knowledge to investigate, diagnose, troubleshoot, and resolve a wide variety of hardware problems within agreed client SLA's
• attend a range of customer sites to provide high quality support on IT hardware and software products, within the required SLAs
• assemble, configure and install all hardware platforms
  Show more +15
• work efficiently and proactively to deliver IT support services to a wide portfolio of customers
• update service order jobs real-time
• attending customer sites to install/ resolve IT equipment
• working closely with the IT support desk to feedback on support calls and ongoing issues
• escalate calls when necessary, providing full status updates to internal team and client
• become a trusted adviser to the customer across a range of technical areas
• liaising with account managers and updating customers with the progress and resolution of issues
• write up support calls and maintain documents and records to a professional standard
• attend technical training and certification programs as required
• support MFD devices covering all aligned printer manufacturers
• use change control process for installations, moves, additions and changes
• check and respond to emails regularly through the business day
• using your strong Technical and Customer Service skills, you will ensure that customer issues are dealt with in a professional and timely manner
• carry out any other ad hoc tasks reasonably required by management
• play a key role as part of an on-call out of hours rota

Requirements

• customer Service
• hardware Support
• excellent communicator
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• demonstrate a proven working knowledge of printers, laptops, servers, routers and switches hardware
• pride yourself on delivering the highest quality service to the customer
• demonstrate strong analytical and problem-solving skills
• relish the prospect of the opportunities to train in new technologies and services
• experience in installing, configuring, troubleshooting and supporting a multiplatform of technologies
• possess excellent customer service skills
• an adaptable and flexible approach to work and travel is essential
• have strong communications skills and be a strong team player
• hold a full UK Driving Licence
• experience is supporting Storage Area Networks highly desirable
• experience is supporting infrastructure, specifically Cisco routing and switching highly desirable
• current clean British driving licence

Benefits

• laptop
• fuel card
• company car

Earnings for position it support engineer

Current offers for the position:

Responsibility

• provide technical and managerial leadership, guidance, and mentorship to project team members
• develop and implement project plans, including scope, timeline, budget, and resource requirements
• monitor and direct project activities to ensure projects are completed on time, within budget, and to the customer's satisfaction
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• maintain project documentation, including project plans, status reports, and other relevant documentation
• manage training and develop work packages
• ensure projects are compliant with laws and regulations
• oversee the entire project life cycle, from initiation to closure
• identify, assess, and mitigate risks associated with projects
• manage customer expectations and ensure customer satisfaction
• coordinate project teams, assigning tasks and responsibilities
• monitor progress and ensure projects stay on track by providing regular updates and reports to stakeholders
• ensure quality control throughout the project life cycle
• develop and maintain relationships with stakeholders, clients, and other partners

Requirements

• deliverables
• leadership
• deployment
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• management
• methodology
• project Management
• practitioner
• skilled in estimating and common project management desktop tools
• 2 years demonstratable experience as Project Manager
• good communication skills
• prepares detailed statements of work and gains concurrence and approval from stakeholders regarding various project aspects and adjusts accordingly
• formal certification in recognised Project Management qualification such as PRINCE 2 Practitioner, Managing Successful Programmes or PMP preferred but not essential
• good leadership skills to train, guide and mentor the work of less experienced personnel
• participates in delivery assurance reviews to ensure adherence to project management policies and procedures
• bachelor's degree in business administration, information technology, engineering or related field preferred
• creative thinking and problem solving skills
• ability to handle multiple tasks simultaneously and switch between tasks quickly
• manages costs, schedules, and quality by overseeing project deliverables. Ensures schedule and budget are met
• experience working with client vision, business objectives, and critical success factors
• ability to manage medium sized projects
• performs ongoing review of project status; identifies possible project risks. Recommends and implements risk mitigation solutions as approved and as appropriate
• experience working with delivery assurance principles and appropriate procedures relevant to area
• ability to work in a team environment
• experience working with techniques and approaches related to the architecture, development, integration, and deployment of project phases
• ability to create and maintain formal and informal networks
• the candidate will create and implement project definitions, schedules, budgets, and objectives for one or more medium sized projects of low to moderate complexity
• substantial and proven experience managing medium to large scale projects, or small programmes end to end - at least 7 years preferred
• willingness to travel
• oversees assigned personnel for projects
• assigns work and provides direction with regard to timeliness and completion of project objectives
• assists in the staffing of projects. Leads project team members to ensure communication and understanding of deadlines, assignments and objectives. Participates in work as applicable
• experience working with project management methodology including budget development, project planning, control and assurance methodologies, project management software and finance and accounting concepts and practices
• addresses performance issues within prescribed guidelines

Earnings for position project manager

Current offers for the position: