CAVENDISH CLINIC is looking for employees for positions:
sales account manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
guide customers through a personalised skincare journey, providing expert advice
develop comprehensive skin care programs, curating treatments and home care solutions to achieve customers' desired results
we want you to excite our customers and encourage them to not only purchase our extensive range of home care but to book our leading edge, results driven technology focussed treatment programme
inspire and support your team to achieve retail growth, surpassing targets and KPIs
organise captivating events to showcase our exceptional products and engage customers
lead by example, demonstrating high-standard services and delivering on-counter client consultations
if you are a results-oriented person with a passion for the beauty industry and want to work with not only a leading brand but with a leading high street store we would love to hear from you
embrace our grooming standards and reflecting our brand identity daily
Requirements
possess an equivalent Level 2 or 3 in Beauty Therapy
showcase at least 2 years of account management experience, preferably within a retail environment
you will be fully flexible Monday - Sunday and able to work the stores opening and closing hours
leverage our unique portfolio of brands
capture new retail opportunities
customer-driven decisions
retail sales: 1 year
sales consultant
Working hours
full-time
Salary
salary
Requirements
A minimum of 5 GCSE’s or above, or equivalent. Essential
general Beauty Qualification. - Desirable
be a team player; share knowledge to support and motivate others, and inspire colleagues to be equally successful
offer first class levels of customer service to all clients through excellent communication and have the confidence and gravitas to influence and advise clients
A can-do, enabling attitude and comfort with ambiguity; adaptable and flexible to work in a pressured sales environment, being comfortable to close a sale
aesthetic Sales: 1 year
Responsibility
act as a first point of contact for clients, offering telephone, video, and face-to-face consultations, providing the very best service and offering a warm and personable welcome to Cavendish Clinic
promote the full range of services and products to clients, listening carefully to their requirements, and ensuring quality and expert advice is provided to the client throughout their journey to meet their needs to help them reach an informed decision to purchase from Cavendish
elevate each opportunity to maximise sales, by promoting spotlight products or services and discounts set by the Marketing Team to maximise revenue opportunities to cross or up-sell. Motivate, educate, and excite the client to try new treatments
support the client throughout their treatment journey, maintaining appropriate levels of contact so that their questions are answered, and any concerns are minimised, with the aim of building brand loyalty and return custom
proactively contact new, existing, and dormant clients to drive sales to a particular service, support a marketing campaign, and/ or offer complimentary treatments that will enhance their current course of treatment
support the business to develop further, whether that is by providing a suggestion to streamline the client journey, sharing an idea to maximise revenue opportunity, or undertaking market research/ collecting consumer feedback to improve service delivery
be a super user of the clinic system, Zenoti, by capturing accurate client records at all touch points, scheduling appointments, taking payments etc
act in accordance with the Company policies, and Code of Conduct. Protect yourself and your colleagues by observing our Health and Safety policy, and speak up if you notice something of danger
marketing manager
Working hours
full-time
Salary
salary
Responsibility
support the Director, Business Development & Strategy and CEO by sharing experiences and providing thought into the marketing strategy
conduct market research and analysis to identify customer needs and preferences, and develop marketing strategies to address these needs
research and evaluate competitor marketing and digital content/ social presence
manage external marketing agency partners and/ or graphic consultants
execute the agreed marketing plan and campaigns to maximise promotion of all products and services we offer our clients using a wide variety of channels, including email marketing, PPC, social media, and digital advertising
measure and analyse the effectiveness of marketing programs and campaigns and provide recommendations for improvement
manage budgets and timelines for marketing projects, and report on progress to senior management
collaborate with each clinic to develop and execute engaging marketing programs that will attract new business and support the clinic and wider business objectives
Requirements
graduate level qualification in Marketing, or equivalent
CIM member
high levels of drive, energy, pace, and resourcefulness, to develop insights, analyse trends, and react calmly and effectively to changes in the market and/or business pressure
the management skills to nurture the team to execute marketing plan to a high standard and deliver outstanding results; ability to get organisational buy-in and diagnose, and resolve, problems quickly where they arise without fuss
digital marketing: 1 year
marketing: 1 year
beauty Industry: 2 years
sales coordinator
Working hours
full-time | Permanent
Language
english
Salary
salary
Responsibility
first point of contact for patients when enquiring about our treatment offering and scheduling consultations and appointments via telephone or email
monitor and track patient enquiries on the tracker sheet
ensuring that all enquiries are managed professionally and courteously, ensuring the highest possible conversion rate of enquiries to bookings
exceeding call performance KPI's
prioritising and dealing with all enquiries from patients, GPs, consultants, and other stakeholders in a personable, professional and timely manner
escalating any concerns/ issues to the Contact Centre Manager or the most appropriate person
to demonstrate the ability to work well alone and also as part of a team
provide ad-hoc support to the front of house team in Clinic
Requirements
at least 1 years’ experience in aesthetics/beauty
experience in sales/bookings – 1 year or more
first class customer service skills
excellent IT/Admin skills, including good working knowledge of Microsoft
A confident self-starter, able to work without direction with strong customer-orientation and communication skills and a 'can-do' attitude
A keen eye for detail, professional attitude, and ability to maintain patient confidentiality
within an aesthetic/beauty: 1 year
sales and customer service: 1 year
internal recruiter
Working hours
part-time | Permanent
Salary
salary
Responsibility
working with hiring managers to create engaging and inclusive job descriptions and job advertisements
providing insight and analysis on a competitive compensation package
identifying the most suitable recruitment channels for our vacancies such as LinkedIn, Indeed, recommendation, advertising, networking opportunities, and headhunting etc
having an active online presence for direct sourcing of candidates and building effective talent pipelines
actively sourcing, selecting, and screening exceptional talent and actively participating in competency and technical interviews alongside hiring managers
advising managers on best practice and recruitment legislation
scheduling and overseeing competency interviews and candidate trade-tests
managing the candidate experience with timely updates, constructive feedback, and job offers
Requirements
this is a role largely focused on recruitment and recruitment business partnering
recruitment: 3 years
aesthetics industry: 1 year
however, generalist HR knowledge alongside recruitment expertise is desirable so that you can also contribute to the wider People agenda and share your expertise on People related projects
our Central Support Team are located in Central London , but this is a role that can be mainly home-based, with just 1-2 days a month in the office to integrate with the team
compliance manager
Working hours
full-time | Part-time | Permanent
Salary
salary
Responsibility
auditing systems, procedures, and protocols. Ensuring risk assessments and quality checks are conducted accurately and on-time
reviewing and observing correct protocols to eliminate risk and improve standards, escalating any issues or concerns as appropriate
continually reviewing and observing
supporting to ensure all concerns/ complaints are managed, documented, and analysed appropriately, and that learning is incorporated into practice
supporting with training and competency of Clinic Managers to be successful CQC Registered Managers
supporting the business with related projects or pieces of work as needed
ensuring identified risks and other control measures / actions are documented and followed-up / completed within the agreed timeframe, providing regular updates to the Management Team on progress
supporting Clinic Managers to deliver company standards by providing effective feedback, remedial advice and coaching, and action plans to managers to attain full compliance
Requirements
compliance management: 1 year
stock controller
Working hours
full-time | Permanent
Salary
salary
Requirements
stock management: 3 years
Responsibility
coordinate regular inventory audits and keep updated inventory records
active participation in inventory audits
maintain our internal stock database
track shipments and address any delays
retail manager
Working hours
full-time | Permanent
Salary
salary
Requirements
experience of clinic management or providing support to a Clinic Manager
an understanding and adherence to CQC regulations would be desirable
retail: 2 years
if you're an Aesthetician, you will have NVQ level 3 in Beauty Therapy or above, or a qualification that is equivalent, with at least 2 years’ experience in aesthetic treatments
clinic/ account management: 1 year
if you're a Retail Specialist, you will have experience of managing an account and team for a major player in the industry
what is key for either route is having a demonstrable record of achieving and exceeding targets, and inspiring others to do the same
Responsibility
managing any adverse incidents, accidents, or complaints so that they can be dealt with in line with the Company standards and promptly, escalating where necessary
complying with all health, safety, and CQC regulations
manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
driving the growth of the clinic in both client numbers and financial revenue
overseeing appointment availability for the clinic, ensuring access to treatment for clients
financial efficiency with tight control of expenditure
communicating business information effectively
developing a robust strategy for the clinic, which supports Cavendish's wider business growth plans and promotes key treatments to maximise profit
clinic operations and procedures comply with the Standard Operating Procedures, and sharing ideas for improvement with the Clinic Performance Director
utilising clinic systems to their full potential to maximise business opportunity
motivate the team to achieve their own individual targets and build high morale so that they are able to build positive relationships with their clients and reach their individual potential
Requirements
A minimum of NVQ level 3 in Beauty Therapy, or a qualification that is equivalent
at least 3 years’ experience in aesthetic treatments
experience of clinic management or providing support to a Clinic Manager
aesthetics clinic management experience will be advantageous so you can make an impact early on
an understanding and adherence to CQC regulations would be desirable
we can offer you a fantastic opportunity to join a leading aesthetics business who cares for their employees and clients alike
A demonstrable record of achieving and exceeding targets, and inspiring others to do the same
we give our clients beautiful treatments with great results, and we promote quality skincare products that will maintain good skincare routines