customer service advisor
Responsibility
- A model at delivering the Customer Service experience to all clients and outstanding ability to work within the Customer Service Team
- key Customer Service Responsibilities
- resolving all channel Customers queries to resolution
Show more +6 - communicating courteously and providing customers with help and advice by telephone, email and chat
- collaborating with various departments to seek further product information to resolve queries
- keeping up to date with any changes made to TEMPLESPA products
- recording relevant data and statistics to a variety of platforms
- processing and resolution of returns, refunds, mis-picks, leads, exchanges
- order placement for the SPA, Corporate and PR|Marketing functions
Requirements
- strong…
- communication skills in person|on screen| Chat | in training environment | written
- flexible and inquisitive self-starter with desire to learn
Show more +7 - ability to manage a demanding yet rewarding schedule with a flexible and energetic approach
- expertise in using Zendesk customer service platform and utilising its functionality [or Zendesk equivalent]
- experience of using content management systems
- customer service: 1 year
- actively seeking latest knowledge on emerging trends in delivering and supporting excellent customer care
- team contributor and supporter
- desire to embrace and be an ambassador of the TEMPLESPA culture
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