CARPENTERS Salary - Salary Report

claims handler

20 the last 227 days, recently 2023-05-31

Responsibility

as a Claims Handler you will be dealing with third party claims in an efficient and effective manner
make correct policy decisions in regard to indemnity and coverage referring where necessary
to negotiate settlement of third party claims
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keeping our customers claim journey as short as possible by proactively chasing updates via suppliers, settling claims at the earliest opportunity
to ensure recovery of claims outlay
to negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire
to make correct policy decisions in regard to indemnity where necessary
validating claims and policies
to review liability to ensure correct decision made
to review liability to ensure correct decision made and where necessary negotiate liability settlement
ensuring system information is up to date and accurate
to ensure recovery of claims outlay, where necessary
to negotiate settlement of customer/third party claims including total loss and credit hire where necessary
to ensure reserves are accurate based on most current information
demonstrating effective planning and organisational skills, managing your own case load and customer portfolio
ensure reserves are accurately based on current information for all elements of the claim within authority levels
to appoint appropriate partner companies to assist with recovery if appropriate
to appoint appropriate partner companies to review third party claims if appropriate
working towards department and business targets
appoint appropriate partner companies and monitor/manage their performance
to provide clear communication to customers and/or their representatives
to provide clear communication with third parties and their representatives
referring any suspected fraud cases to our Specialist Unit
clear communication with customers, third parties and their representatives
to deal with telephone calls including completing any actions necessary as a result
investigating claims
deal with telephone calls including completing any actions necessary as a result
you will be responsible for your own caseload, ensuring claims are settled fairly but economically and avoiding unnecessary litigation and complaints all whilst providing an excellent customer service
to manage own caseload of files within SLAs
payment processing
maintain own allocation of files within SLA
to contribute to team/department performance by assisting colleagues to ensure team targets are met
to resolve any issues avoiding expressions of dissatisfaction escalating into complaints
contribute to team/department performance by assisting colleagues to ensure team targets are met
to process and/or authorise payments within own authority levels
build great relationships with cross functional teams to ensure overall success
to process and/or authorise payments within authority levels
to resolve third party complaints and issues avoiding expressions of dissatisfaction escalating into complaints
drive your own development by actively seeking development opportunities
to resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints
ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
to actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies
actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies
to maintain data accuracy and files to agreed standards
to build great relationships with cross functional teams to ensure overall success
take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
to ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
to drive your own development by actively seeking development opportunities
question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
adhere to company policies and procedures
adhere to company policies and procedure
to take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures

Requirements

preferred previous experience of third party claims handling
preferred previous experience of FNOL/AD handling
preferred previous experience of first/third party insurance claims handling or FNOL
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preferred previous experience of recovery handling
confident telephone manner
CII qualified/part qualified preferred but not essential
general understanding of insurance
good technical knowledge
previous Customer Service skills/experience
strong written, oral and interpersonal skills
an ability to work using own initiative within boundaries
an ability to work effectively with people across a wide range of levels and responsibilities
good IT/Keyboard skills
good numeric skills

Current offers for the position:

Third Party Claims Handler Liverpool

Location: Birkenhead & Liverpool REFERENCE: 05/23/05 CLOSING DATE: 6/27/2023 12:00:00 AM Hours of Work: 37 hours Core hours Monday – Friday 8am – 4:30pm/9am – 5.30pm Job Purpose: As a Claims Handler you will be dealing with third party claims in an efficient and effective manner. You will be responsible for your own caseload, ensuring claims are settled fairly but economically and avoiding unnecessary litigation and complaints all whilst providing an excellent customer service. Key Duties & Responsibilities: To negotiate settlement of third party claims To make correct policy decisions in regard to indemnity where necessary To review liability to ensure correct decision made and where necessary negotiate liability settlement To ensure reserves are accurate based on most current information To appoint appropriate partner companies to review third party claims if appropriate To provide clear communication with third parties and their representatives To deal with telephone calls including completing any actions necessary as a result To manage own caseload of files within SLAs To contribute to team/department performance by assisting colleagues to ensure team targets are met To process and/or authorise payments within own authority levels To resolve third party complaints and issues avoiding expressions of dissatisfaction escalating into complaints To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business To build great relationships with cross functional teams to ensure overall success To drive your own development by actively seeking development opportunities To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislat

Responsibility: to negotiate settlement of third party claims, to make correct policy decisions in regard to indemnity where necessary, to review liability to ensure correct decision made and where necessary negotiate liability settlement, to ensure reserves are accurate based on most current information

Requirements: preferred previous experience of third party claims handling, confident telephone manner, general understanding of insurance, previous Customer Service skills/experience

full-time

Job position: claims handler

2023-05-31

Customer Claims Handler Birkenhead

Location: Priory House - Birkenhead REFERENCE: 04/23/25 CLOSING DATE: 6/27/2023 12:00:00 AM Job Purpose: As a claims handler you will be dealing with customer claims in an efficient and effective manner. You will be responsible for your own caseload, ensuring claims are settled fairly but economically and avoiding unnecessary litigation and complaints all whilst providing an excellent customer service. Key Duties & Responsibilities: Keeping our customers claim journey as short as possible by proactively chasing updates via suppliers, settling claims at the earliest opportunity Validating claims and policies Ensuring system information is up to date and accurate Demonstrating effective planning and organisational skills, managing your own case load and customer portfolio Working towards department and business targets Referring any suspected fraud cases to our Specialist Unit Investigating claims Payment processing Question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business Build great relationships with cross functional teams to ensure overall success Drive your own development by actively seeking development opportunities Ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA Take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures Adhere to company policies and procedures Experience & Knowledge: Preferred previous experience of FNOL/AD handling Confident telephone manner General understanding of insurance Previous Customer Service skills/experience Strong written, oral and interpersonal skills An ability to work using own

priory House - Birkenhead, 30 days’ holiday inclusive of bank holidays or day in lieu where applicable, hybrid working model, 2 x Volunteering days to support charitable initiatives

Responsibility: keeping our customers claim journey as short as possible by proactively chasing updates via suppliers, settling claims at the earliest opportunity, validating claims and policies, ensuring system information is up to date and accurate, demonstrating effective planning and organisational skills, managing your own case load and customer portfolio

Requirements: preferred previous experience of FNOL/AD handling, confident telephone manner, general understanding of insurance, previous Customer Service skills/experience

Job position: claims handler

2023-05-25

Claims Handler Liverpool

Location: Tithebarn Street Liverpool REFERENCE: 03/23/14 CLOSING DATE: 6/27/2023 12:00:00 AM Salary: £20,120 - £29,000 Hours: 37 per week, Monday-Thursday 9-5:30pm , Friday 9-5:00pm Location: Liverpool Job Purpose: Due to recent expansion we have a number of exciting claims handling opportunities within our growing claims handling teams. Our claims teams provide white labelled claims handling solutions for a number of UK private and commercial motor insurers. We have opportunities across a range of roles including own damage, third party damage, third party bodily injury, credit hire, third party intervention and subrogated recoveries with excellent opportunities to progress. Claims is at the heart of every insurer. You will be responsible for your own caseload, ensuring claims are settled fairly but economically and avoiding unnecessary litigation and complaints, all whilst providing an excellent customer service. Key Responsibilities: Make correct policy decisions in regard to indemnity and coverage referring where necessary To review liability to ensure correct decision made and where necessary negotiate liability settlement To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire To ensure recovery of claims outlay, where necessary Ensure reserves are accurately based on current information for all elements of the claim within authority levels Appoint appropriate partner companies and monitor/manage their performance Clear communication with customers, third parties and their representatives Deal with telephone calls including completing any actions necessary as a result Maintain own allocation of files within SLA Contribute to team/department performance by assisting colleagues to ensure team targets are met To p

Responsibility: make correct policy decisions in regard to indemnity and coverage referring where necessary, to review liability to ensure correct decision made and where necessary negotiate liability settlement, to negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire, to ensure recovery of claims outlay, where necessary

Requirements: preferred previous experience of first/third party insurance claims handling or FNOL, CII qualified/part qualified preferred but not essential, good technical knowledge, confident telephone manner

medicash cash plan, life Assurance Scheme, hybrid working model, 30 days holiday per annum inclusive of bank holidays or day in lieu where applicable

Salary: salary

Job position: claims handler

2023-05-25

Customer Claims Handler Birkenhead

Hours of work:37 hours Shift RotationMonday – Friday 8:00 – 19:00Saturday 9:00 – 17:00Sunday 9:00 – 17:00Job Purpose:As a claims handler you will be dealing with customer claims in an efficient and effective manner. You will be responsible for your own caseload, ensuring claims are settled fairly but economically and avoiding unnecessary litigation and complaints all whilst providing an excellent customer service.Key Duties & Responsibilities:Keeping our customers claim journey as short as possible by proactively chasing updates via suppliers, settling claims at the earliest opportunityValidating claims and policiesEnsuring system information is up to date and accurateDemonstrating effective planning and organisational skills, managing your own case load and customer portfolioWorking towards department and business targetsReferring any suspected fraud cases to our Specialist UnitInvestigating claimsPayment processingQuestion and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do businessBuild great relationships with cross functional teams to ensure overall successDrive your own development by actively seeking development opportunitiesEnsure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCATake responsibility for your own actions ensuring you keep up to date with all communications, processes and proceduresAdhere to company policies and proceduresActively and positively promote and represent the Carpenters group throughout the firm, and to external bodiesExperience & Knowledge:Preferred previous experience of FNOL/AD handling

Requirements: preferred previous experience of FNOL/AD handling, confident telephone manner, general understanding of insurance, previous Customer Service skills/experience

full-time

Salary: salary

Job position: claims handler

2023-05-18

Customer Claims Handler Birkenhead

Location: Priory House - Birkenhead REFERENCE: 04/23/25 CLOSING DATE: 6/19/2023 12:00:00 AM Job Purpose: As a claims handler you will be dealing with customer claims in an efficient and effective manner. You will be responsible for your own caseload, ensuring claims are settled fairly but economically and avoiding unnecessary litigation and complaints all whilst providing an excellent customer service. Key Duties & Responsibilities: Keeping our customers claim journey as short as possible by proactively chasing updates via suppliers, settling claims at the earliest opportunity Validating claims and policies Ensuring system information is up to date and accurate Demonstrating effective planning and organisational skills, managing your own case load and customer portfolio Working towards department and business targets Referring any suspected fraud cases to our Specialist Unit Investigating claims Payment processing Question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business Build great relationships with cross functional teams to ensure overall success Drive your own development by actively seeking development opportunities Ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA Take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures Adhere to company policies and procedures Experience & Knowledge: Preferred previous experience of FNOL/AD handling Confident telephone manner General understanding of insurance Previous Customer Service skills/experience Strong written, oral and interpersonal skills An ability to work using own

priory House - Birkenhead, 30 days’ holiday inclusive of bank holidays or day in lieu where applicable, hybrid working model, 2 x Volunteering days to support charitable initiatives

Requirements: preferred previous experience of FNOL/AD handling, confident telephone manner, general understanding of insurance, previous Customer Service skills/experience

Job position: claims handler

2023-05-18

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RESIDENTIAL MANAGEMENT GROUP	3583 £	2661 £ 3583 £
SUCCESS LOVE	3367 £	2661 £ 3583 £
SYNERGIS SEARCH AND SELECTION	3333 £	2661 £ 3583 £
RESONATE SEARCH AND SELECTION	3333 £	2661 £ 3583 £
DAVIES GROUP	3231 £	2661 £ 3583 £
DAVIES GROUP	3231 £	2661 £ 3583 £
DHL	2991 £	2661 £ 3583 £
AMC INSURANCE APPOINTMENTS	2917 £	2661 £ 3583 £
ASTON CHARLES	2916 £	2661 £ 3583 £
DAVIES RESOURCING	2661 £	2661 £ 3583 £

customer advisor

20 the last 167 days, recently 2023-06-29

Responsibility

keep up to date with all insurance, claims and legal developments and procedures and internal processes
keep up to date with all legal developments and procedures
keep up to date with all policy developments and procedures for all insurer clients
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to collate data accurately and effectively
assist in the identification of any risk, training or performance needs, both within the team, department and business-wide
to provide an excellent customer experience by way of a friendly telephone manner and active listening
ensure customer expectations are met, if not exceeded at all times
to convert referrals into personal injury/ ULR claims by ensuring clients are aware of the services available to them
contribute to continuous improvement within the Customer Support function
to provide clear communication to customers and/or their representatives
support the business in providing quality and meaningful customer resolution data
to meet own targets and SLAs
assist in the identification of ay risk, training or performance needs
assist in the identification of any risk, training or performance needs
core hours Monday – Thursday 9am – 5.30pm Friday 9am – 5pm, with some possible variation to cover occasional evening and weekend shift
hours of Work: 37 hours a week
assist with the administration and investigation of customer queries, including liaison with all appropriate internal and external parties to secure the relevant information to quickly deal with and resolve the query
to resolve any issues avoiding expressions of dissatisfaction escalating into complaints
assist with the administration and investigation of all customer legal queries, including liaison with all appropriate internal and external parties to secure the relevant information to quickly deal with and resolve the customer query
assist with the administration and investigation of all customer queries, including liaison with all appropriate internal and external parties to secure the relevant information to quickly deal with and resolve the customer query
contact customers by all appropriate means to gain a full understanding of their query in order to progress the issue to a fair outcome and resolution as quickly as possible
to take inbound calls from customers as a result of a motor incident, validating cover and ancillary products as well as assessing liability
to make outbound and take inbound calls from customers assisting them in utilising their legal expenses insurance or providing options if they did not purchase this product
to contribute towards continuous improvement with generation of ideas
to drive your own development by actively seeking development opportunities
to ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
to liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
to take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
to ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by SRA
to liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim
to adhere to company policies and procedure
handle customer queries in an efficient and effective manner to ensure the continual contribution to the firm’s quality of all services offered
to adhere to company policies and procedures
you will work alongside the finance team, processing payments upon receipt whilst providing a high level of customer service to client’s & sources
to question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
to actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies
monitor the Customer Resolution Team results to ensure there is a continual contribution to the firm’s quality of all services offered
ensure customers are treated fairly and in accordance with all Company policies and procedures

Requirements

experience in the conduct of insurance claims notification and handling processes and/or personal injury claims handling and litigation
previous experience working within a telephone-based customer service/contact centre environment
experience in the conduct of personal injury claims and litigation
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experience in the conduct of insurance claims notification across multiple insurer clients
A strong awareness of good customer service and Treating Customers Fairly
professional approach
attention to detail and able to interpret information, make sound decisions and take ownership of issues to resolution
outstanding communication and customer service skills
excellent interpersonal and communication skills, both written and oral
strong written, oral and interpersonal skills
organised, time management skills and an ability to work under pressure and flexibly to meet business deadlines
an ability to work using own initiative within boundaries
excellent time management and organisational skills
strong IT/case management skills
an ability to work in a fast-paced environment
A flexible and adaptable attitude to resolving issues
an ability to work effectively with people across a wide range of levels and responsibilities
an ability to handle objections and proactively market Carpenters legal services
good IT/Keyboard skills
attention to detail
an ability to in work in a fast-paced environment
good team working skills
strong IT/case management skillsHere at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all

Current offers for the position:

Customer Support Advisor Liverpool

Salary: Up to £30,000.00 dependent upon experienceHours of Work: 37 hours a weekCore hours Monday – Thursday 9am – 5.30pm Friday 9am – 5pm, with some possible variation to cover occasional evening and weekend shiftJob Purpose:Handle customer queries in an efficient and effective manner to ensure the continual contribution to the firm’s quality of all services offered;Ensure customers are treated fairly and in accordance with all Company policies and proceduresMonitor the Customer Support Team results to ensure there is a continual contribution to the firm’s quality of all services offered;Key Responsibilities:Assist with the administration and investigation of customer queries, including liaison with all appropriate internal and external parties to secure the relevant information to quickly deal with and resolve the query;Contact customers by all appropriate means to gain a full understanding of their query in order to progress the issue to a fair outcome and resolution as quickly as possible;Keep up to date with all insurance, claims and legal developments and procedures and internal processes;Assist in the identification of any risk, training or performance needs, both within the team, department and business-wideContribute to continuous improvement within the Customer Support function;Experience & Knowledge:Experience in the conduct of insurance claims notification and handling processes and/or personal injury claims handling and litigation;A strong awareness of good customer service and Treating Customers Fairly;Attention to detail and able to interpret information, make sound decisions and take ownership of issues to resolution;Excellent interpersonal and communication skills, both written and oral.Organised, time management skills and an ability to work under p

Responsibility: hours of Work: 37 hours a week, core hours Monday – Thursday 9am – 5.30pm Friday 9am – 5pm, with some possible variation to cover occasional evening and weekend shift, handle customer queries in an efficient and effective manner to ensure the continual contribution to the firm’s quality of all services offered, monitor the Customer Support Team results to ensure there is a continual contribution to the firm’s quality of all services offered

Requirements: experience in the conduct of insurance claims notification and handling processes and/or personal injury claims handling and litigation, A strong awareness of good customer service and Treating Customers Fairly, attention to detail and able to interpret information, make sound decisions and take ownership of issues to resolution, excellent interpersonal and communication skills, both written and oral

full-time | Permanent

Salary: salary

Job position: customer advisor

2023-06-29

Customer Support Advisor Liverpool

Location: Tithebarn Street Liverpool REFERENCE: 06/23/16 CLOSING DATE: 7/27/2023 12:00:00 AM Salary: Up to £30,000 dependent upon experience Hours of Work: 37 hours a week Core hours Monday – Thursday 9am – 5.30pm Friday 9am – 5pm, with some possible variation to cover occasional evening and weekend shift Job Purpose: Handle customer queries in an efficient and effective manner to ensure the continual contribution to the firm’s quality of all services offered; Ensure customers are treated fairly and in accordance with all Company policies and procedures; Monitor the Customer Support Team results to ensure there is a continual contribution to the firm’s quality of all services offered Key Duties & Responsibilities: Assist with the administration and investigation of customer queries, including liaison with all appropriate internal and external parties to secure the relevant information to quickly deal with and resolve the query; Contact customers by all appropriate means to gain a full understanding of their query in order to progress the issue to a fair outcome and resolution as quickly as possible; Keep up to date with all insurance, claims and legal developments and procedures and internal processes; Assist in the identification of any risk, training or performance needs, both within the team, department and business-wide; Contribute to continuous improvement within the Customer Support function; Experience & Knowledge: Experience in the conduct of insurance claims notification and handling processes and/or personal injury claims handling and litigation; A strong awareness of good customer service and Treating Customers Fairly; Attention to detail and able to interpret information, make sound decisions and take ownership of issues to resolution; Excellent interpersonal and communicat

Responsibility: handle customer queries in an efficient and effective manner to ensure the continual contribution to the firm’s quality of all services offered, monitor the Customer Support Team results to ensure there is a continual contribution to the firm’s quality of all services offered, assist with the administration and investigation of customer queries, including liaison with all appropriate internal and external parties to secure the relevant information to quickly deal with and resolve the query, contact customers by all appropriate means to gain a full understanding of their query in order to progress the issue to a fair outcome and resolution as quickly as possible

full-time

Salary: salary

Job position: customer advisor

2023-06-29

Inbound Customer Advisor Liverpool

Location: Tithebarn Street Liverpool REFERENCE: 06/23/03 CLOSING DATE: 6/27/2023 12:00:00 AM Hours of Work: 37 hours Monday – Sunday 7am – 9pm Shift rotation Lates: 1 week in 4 Weekends: 1 week in 3 This role includes a training period of 4-6 weeks. Training will be 09:00 – 17:30 Monday to Friday based in our Tithebarn office. Following the training period, you will move onto your contracted shift pattern which will be discussed at interview. Job Purpose: As an Inbound Customer Advisor, you will be the first point of contact for our customers who have suffered a loss following an incident with their vehicle. Treating our customer with understanding and empathy you will capture all the relevant information efficiently and accurately, validating our customer’s policy and confirming indemnity whilst providing an excellent customer experience. Utilising effective questioning techniques and/or investigations you will accurately assess liability offering customers the benefits of client supply chain for losses sustained as well as legal representation as required. Key Duties & Responsibilities: To take inbound calls from customers as a result of a motor incident, validating cover and ancillary products as well as assessing liability To collate data accurately and effectively To provide an excellent customer experience by way of a friendly telephone manner and active listening To provide clear communication to customers and/or their representatives To meet own targets and SLAs To liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification To resolve any issues avoiding expressions of dissatisfaction escalating into complaints To contribute towards continuous improvement with generation o

full-time

Responsibility: to take inbound calls from customers as a result of a motor incident, validating cover and ancillary products as well as assessing liability, to collate data accurately and effectively, to provide an excellent customer experience by way of a friendly telephone manner and active listening, to provide clear communication to customers and/or their representatives

Requirements: previous experience working within a telephone-based customer service/contact centre environment, professional approach, outstanding communication and customer service skills, strong written, oral and interpersonal skills

Job position: customer advisor

2023-06-23

Customer Resolutions Advisor Liverpool

Location: Tithebarn Street Liverpool REFERENCE: 04/23/14 CLOSING DATE: 4/26/2024 12:00:00 AM Salary: £20,000.00-£27,500.00 Hours: 37 per week Monday-Thursday 9:00am-5:30pm Friday 9:00am-5:00pm Job Purpose: Handle customer legal queries in an efficient and effective manner to ensure the continual contribution to the firm’s quality of all services offered; Ensure customers are treated fairly and in accordance with all Company policies and procedures; Monitor the Customer Resolution Team (CRT) results to ensure there is a continual contribution to the firm’s quality of all services offered. Key responsibilities: Assist with the administration and investigation of all customer legal queries, including liaison with all appropriate internal and external parties to secure the relevant information to quickly deal with and resolve the customer query Contact customers by all appropriate means to gain a full understanding of their query in order to progress the issue to a fair outcome and resolution as quickly as possible Keep up to date with all legal developments and procedures Ensure customer expectations are met, if not exceeded at all times Support the business in providing quality and meaningful customer resolution data Assist in the identification of ay risk, training or performance needs Experience & Knowledge: Experience in the conduct of personal injury claims and litigation A strong awareness of good customer service and Treating Customers Fairly Attention to detail and able to interpret information, make sound decisions and take ownership of issues to resolution Excellent interpersonal and communication skills, both written and oral Organised, time management skills and an ability to work under pressure and flexibly to meet business deadlines S

friday 9:00am-5:00pm, minimum 25 days’ holiday plus bank holidays, hybrid working model, 2 x Volunteering days to support charitable initiatives

Responsibility: handle customer legal queries in an efficient and effective manner to ensure the continual contribution to the firm’s quality of all services offered, monitor the Customer Resolution Team results to ensure there is a continual contribution to the firm’s quality of all services offered, assist with the administration and investigation of all customer legal queries, including liaison with all appropriate internal and external parties to secure the relevant information to quickly deal with and resolve the customer query, contact customers by all appropriate means to gain a full understanding of their query in order to progress the issue to a fair outcome and resolution as quickly as possible

Requirements: experience in the conduct of personal injury claims and litigation, A strong awareness of good customer service and Treating Customers Fairly, attention to detail and able to interpret information, make sound decisions and take ownership of issues to resolution, excellent interpersonal and communication skills, both written and oral

Salary: salary

Job position: customer advisor

2023-06-23

Outbound Customer Advisor Liverpool

Location: Tithebarn Street Liverpool REFERENCE: 05/23/06 CLOSING DATE: 6/27/2023 12:00:00 AM Hours of Work: 37 hours Mon – Sat: 08.00 – 20.00 Sun: 09.00 – 18.00 Shift rotation Lates: 1 week in 4 Weekends: 1 week in 4 Job Purpose: This role includes a training period of 4-6 weeks. Training will be 09:00 – 17:30 Monday to Friday based in our Tithebarn Street Office. Following the training period, you will move onto your contracted shift pattern which will be discussed at interview. As an Outbound Customer Advisor within our Legal teams, you will help our customers understand their options and legal rights to assist them in starting a claim to recover financial loss and/or compensation for injuries sustained in a motor accident. You will be required to positively and proactively market Carpenters legal services in order to secure new business via a combination of outbound and inbound calls. This role does not encompass cold calling. Key Duties & Responsibilities: To make outbound and take inbound calls from customers assisting them in utilising their legal expenses insurance or providing options if they did not purchase this product To collate data accurately and effectively To convert referrals into personal injury/ ULR claims by ensuring clients are aware of the services available to them. To provide an excellent customer experience by way of a friendly telephone manner and active listening To provide clear communication to customers and/or their representatives To meet own targets and SLAs To liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim To resolve any issues avoiding expressions of dissatisfaction escalating into complaints To contribute towards

full-time

Responsibility: to make outbound and take inbound calls from customers assisting them in utilising their legal expenses insurance or providing options if they did not purchase this product, to collate data accurately and effectively, to convert referrals into personal injury/ ULR claims by ensuring clients are aware of the services available to them, to provide an excellent customer experience by way of a friendly telephone manner and active listening

Job position: customer advisor

2023-06-11

Salary in other companies in the position customer advisor

CarSupermarket.com	4166 £	2250 £ 4166 £
CAR SUPERMARKET	4166 £	2250 £ 4166 £
CARESOFT GLOBAL	2640 £	2250 £ 4166 £
LLOYDS BANKING GROUP PLC	2575 £	2250 £ 4166 £
GIG RETAIL	2500 £	2250 £ 4166 £
WeBuyAnyCar	2500 £	2250 £ 4166 £
SOUTHERN HOUSING	2470 £	2250 £ 4166 £
HAWK & DOVE	2333 £	2250 £ 4166 £
STANMORE QUALITY SURFACING	2333 £	2250 £ 4166 £
SPD DEVELOPMENT COMPANY	2250 £	2250 £ 4166 £

apprentice

4 the last 42 days, recently 2023-04-26

Responsibility

dealing with correspondence with clients, medical agencies, experts, third party insurers and any other relevant parties via email and telephone
to learn a range of basic tasks and to gradually take on responsibility for routine monitoring
producing, editing and drafting legal documentation and standard forms
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handling confidential and sensitive information in line with data security protocols
maintain records on all key controls monitoring and risk assurance activities
drafting general correspondence and initial drafting of instructions
provide administrative support in maintaining records relating to ISO10002
using MS packages to produce reports and statistics
proactively manage diaries and diarise actions for follow up
data entry into the case management system and maintaining document filing systems
plan and organise your work, focusing on priorities to meet agreed timescales including regulatory deadlines and escalate when appropriate
assisting claim handlers with the progression and completion of client files
minute internal meetings
carrying out basic and supervised legal research
taking responsibility for personal development and growth
support on monitoring activities for compliance with regulations and internal policies to ensure they are up to date with the relevant regulation and legislation
understanding and utilising basic financial information
effective prioritisation of tasks whilst managing a full workload
any other administrative tasks, as required
liaise and build relationships as appropriate with colleagues
answer and make telephone calls as and when required
file, archive, photocopy, scan documents as and when required
ensure that all contact information and registers are kept up to date
handle confidential information in line with the firm’s data security protocols

Requirements

high level of accuracy and attention to detail
enthusiastic and positive attitude with a general willingness to learn
strong written and verbal skills and able to communicate with colleagues at all levels, clients and third parties
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empathy
good literacy and numeracy skills
ability to get along with others
good listening skills
strong organisational and administrative skills
A commitment to a career in Law
strong communication skills both verbal and written
customer focussed
ability to cope under pressure
ability to work to deadlines
an ability to work using own initiative within boundaries, as well as in a team, to achieve maximum results

Current offers for the position:

Apprentice Paralegal Liverpool

Hours of Work: 37 Core Hours a weekMonday-Thursday 9am-5:30pmFriday 9am-5:00pmWill consider flexible variations to core hoursJob Purpose:As a Paralegal Apprentice, you will provide legal and administrative support to claims handlers to ensure that they are able to give the best possible service. You will experience a wide variety of legal practices by working alongside experienced solicitors, paralegals, and managers. During the two year apprenticeship you will learn to assist with legal matters and gradually be exposed to more complex cases. For exceptional candidates we will consider support through the Solicitor Apprentice routeKey Responsibilities:Dealing with correspondence with clients, medical agencies, experts, third party insurers and any other relevant parties via email and telephoneProducing, editing and drafting legal documentation and standard formsHandling confidential and sensitive information in line with data security protocolsDrafting general correspondence and initial drafting of instructionsUsing MS packages to produce reports and statisticsData entry into the case management system and maintaining document filing systemsAssisting claim handlers with the progression and completion of client filesCarrying out basic and supervised legal researchUnderstanding and utilising basic financial informationAny other administrative tasks, as requiredTraining provided:You will complete the Level 3 Paralegal Apprenticeship qualification whilst also developing the “on-the-job” skills required to build the foundations of a successful career.In addition to the tuition provided by the training provider, you will also receive training from the internal training team to ensure that your skills are kept up-to-date.You will learn about:

full-time | Apprenticeship

Responsibility: dealing with correspondence with clients, medical agencies, experts, third party insurers and any other relevant parties via email and telephone, producing, editing and drafting legal documentation and standard forms, handling confidential and sensitive information in line with data security protocols, drafting general correspondence and initial drafting of instructions

Requirements: commercial understanding, high level of accuracy and attention to detail, enthusiastic and positive attitude with a general willingness to learn, strong written and verbal skills and able to communicate with colleagues at all levels, clients and third parties

Salary: salary

Language: english

Job position: apprentice

2023-04-18

Compliance Apprentice Liverpool

Salary: Circa £17,000Hours: 37 per week, Monday-Thursday 9-5:30pm , Friday 9-5:00pmJob Purpose:To assist the Risk & Compliance Team by providing support with compliance tasks and routine administrative assistance as required whilst learning about the importance of the compliance function and how it supports the wider business to manage its regulatory and legislative obligations.As a compliance apprentice, you can embark on a career path involving on the job training and development with an opportunity to take obtain relevant qualifications.Key Responsibilities:To learn a range of basic tasks and to gradually take on responsibility for routine monitoring;Support on monitoring activities for compliance with regulations and internal policies to ensure they are up to date with the relevant regulation and legislation;Maintain records on all key controls monitoring and risk assurance activities;Provide administrative support in maintaining records relating to ISO10002;Proactively manage diaries and diarise actions for follow up;Plan and organise your work, focusing on priorities to meet agreed timescales including regulatory deadlines and escalate when appropriate;Minute internal meetingsTaking responsibility for personal development and growth;Effective prioritisation of tasks whilst managing a full workload;Liaise and build relationships as appropriate with colleagues;Answer and make telephone calls as and when required;File, archive, photocopy, scan documents as and when required;Ensure that all contact information and registers are kept up to date;Handle confidential information in line with the firm’s data security protocols.Experience & Knowledge:A level education or minimum 6 GCSEs at grade C (or 4) or above, including English and Mathemat

Responsibility: to learn a range of basic tasks and to gradually take on responsibility for routine monitoring, support on monitoring activities for compliance with regulations and internal policies to ensure they are up to date with the relevant regulation and legislation, maintain records on all key controls monitoring and risk assurance activities, provide administrative support in maintaining records relating to ISO10002

Requirements: high level of accuracy and attention to detail, enthusiastic and positive attitude with a general willingness to learn, strong written and verbal skills and able to communicate with colleagues at all levels, clients and third parties, good literacy and numeracy skills

full-time | Permanent

Salary: salary

Language: english

Software: excel, word

Job position: apprentice

2023-04-26

Compliance Apprentice Liverpool

Location: Birkenhead & Liverpool REFERENCE: 03/23/10 CLOSING DATE: 4/25/2023 12:00:00 AM Salary: Circa £17,000 Hours: 37 per week, Monday-Thursday 9-5:30pm , Friday 9-5:00pm Location: Liverpool/Birkenhead Job Purpose: To assist the Risk & Compliance Team by providing support with compliance tasks and routine administrative assistance as required whilst learning about the importance of the compliance function and how it supports the wider business to manage its regulatory and legislative obligations. As a compliance apprentice, you can embark on a career path involving on the job training and development with an opportunity to take obtain relevant qualifications. Key Responsibilities: To learn a range of basic tasks and to gradually take on responsibility for routine monitoring; Support on monitoring activities for compliance with regulations and internal policies to ensure they are up to date with the relevant regulation and legislation; Maintain records on all key controls monitoring and risk assurance activities; Provide administrative support in maintaining records relating to ISO10002; Proactively manage diaries and diarise actions for follow up; Plan and organise your work, focusing on priorities to meet agreed timescales including regulatory deadlines and escalate when appropriate; Minute internal meetings Taking responsibility for personal development and growth; Effective prioritisation of tasks whilst managing a full workload; Liaise and build relationships as appropriate with colleagues; Answer and make telephone calls as and when required; File, archive, photocopy, scan documents as and when required; Ensure that all contact information and registers are kept up to date; Handle confidential information in line with the firm’s data security protocols.

apprenticeship

Salary: salary

Language: english

Software: excel, word

Job position: apprentice

2023-03-24

Apprentice Paralegal Liverpool

Location: Tithebarn Street Liverpool REFERENCE: 04/23/10 CLOSING DATE: 7/30/2023 12:00:00 AM Salary: £15,850.00 Hours of Work: 37 Core Hours a week Monday-Thursday 9am-5:30pm Friday 9am-5:00pm Will consider flexible variations to core hours Job Purpose: As a Paralegal Apprentice, you will provide legal and administrative support to claims handlers to ensure that they are able to give the best possible service. You will experience a wide variety of legal practices by working alongside experienced solicitors, paralegals, and managers. During the two year apprenticeship you will learn to assist with legal matters and gradually be exposed to more complex cases. For exceptional candidates we will consider support through the Solicitor Apprentice route. Key Responsibility: Dealing with correspondence with clients, medical agencies, experts, third party insurers and any other relevant parties via email and telephone Producing, editing and drafting legal documentation and standard forms Handling confidential and sensitive information in line with data security protocols Drafting general correspondence and initial drafting of instructions Using MS packages to produce reports and statistics Data entry into the case management system and maintaining document filing systems Assisting claim handlers with the progression and completion of client files Carrying out basic and supervised legal research Understanding and utilising basic financial information Any other administrative tasks, as required Training provided: You will complete the Level 3 Paralegal Apprenticeship qualification whilst also developing the “on-the-job” skills required to build the foundations of a successful career. In addition to the tuition provided by the training provider, you will also receive

apprenticeship

Salary: salary

Language: english

Job position: apprentice

2023-04-18

Salary in other companies in the position apprentice

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paralegal

5 the last 55 days, recently 2023-03-20

Responsibility

responsible providing general file handling support assistance to the fee earners in the complex team
to ensure that clients receive appropriate, professional, timely and pertinent legal advice, with regular contact, whilst managing their expectations
to undertake pre litigation work – investigating liability, and obtaining special damage documentation and any relevant medical evidence
Show more +11
to provide back up support to the Court Diary team as and when requested to do so
to be able to assess liability and quantum to include reviewing medical reports, researching and obtaining relevant case law if necessary
responsible for preparing and delivering briefs for use at MOJ stage 3 and/or OIC hearings
to provide general paralegal support as and when requested
assisting them with their high volume caseload of Fast Track and/or Multi Track Personal Injury RTA claims, making use of the firm’s Case Management Systems and using the agreed internal procedures and practices
reviewing files, collating documents and preparing the brief as necessary ensuring that the brief is delivered on time and in advance of any hearing
perform to a high level in a target-orientated environment
to provide support on litigated files – ensuring the handlers keep on top of and comply with court directions. Preparing statements, list of documents and court bundles when requested to do so
to undertake any other tasks as deemed relevant and reasonable by the business
to be able to assess liability and quantum to include reviewing medical reports, researching and obtaining relevant case law if necessary To provide general paralegal support as and when requested to do so
to liaise appropriately and timely with sources, medical agencies, experts, third party insurers and other relevant parties to ensure that cases are pro-actively progressed

Requirements

excellent and confident communicator with a good telephone manner
excellent and confident communicator
competent working with a case management system and good knowledge of MS Office
Show more +8
good attention to detail and organisational skills
focus on delivering quality service to clients and the firm
team player and acts as a role model to colleagues, working to achieve business and team goals
maintains a positive attitude, self-motivated and uses own initiative
you must have a background of handling PI claims or experience working in a claims environment. Both pre lit and post litigation experience is essential
you must have a background of handling PI claims or experience working in a claims environment. Both pre lit and post litigation experience is preferable
resilient - able to deal with fast paced changing environment whilst still achieving objectives
takes opportunities to develop and stretch themselves and be passionate about developing a career in personal injury

Current offers for the position:

Paralegal Liverpool

Location: Birkenhead or Liverpool REFERENCE: 01/23/25 CLOSING DATE: 5/23/2023 12:00:00 AM Salary: £25,000 - £28,000 Job Purpose: To provide general support and assistance to the fee earners working on RTA files in the Complex team Your role will be to provide general paralegal support to the file handlers providing fee earning support as and when requested. Your role will include, initial liability investigations, obtaining special damage documents, police reports, medical records and medical reports. You will provide support to the fee earners in the team and working on their caseloads of litigated and pre litigated PI cases. You will provide support preparing witness statements, list of documents and assisting the handlers to ensure they can comply with all Court directions. You will from time to time be asked to assist in preparing cases for issue (part 7 and part 8) and/or bundles for Trial. You will not have your own caseload but will assist others in the team. You will be a point of contact for telephone calls to and from clients ensuring they are regularly updated and that, you deal with their requests for update (by telephone or email) in a timely manner. You may also be ask to prepare various court applications and /or prepare schedule of losses. Overall you will be responsible for delivering a robust quality claims handling service, with a key focus on client outcomes, to help the team generate fee income and to contribute to the general success of the team and business. Key Duties & Responsibilities: Responsible providing general file handling support assistance to the fee earners in the complex team. Assisting them with their high volume caseload of Fast Track and/or Multi Track Personal Injury RTA claims, making use of the firm’s Case Management Systems and using the agreed internal procedures and practices.

birkenhead or Liverpool, minimum 25 days’ holiday plus bank holidays, hybrid working model, 2 x Volunteering days to support charitable initiatives

Responsibility: to provide general support and assistance to the fee earners working on RTA files in the Complex team, you will be a point of contact for telephone calls to and from clients ensuring they are regularly updated and that, you deal with their requests for update in a timely manner, responsible providing general file handling support assistance to the fee earners in the complex team, assisting them with their high volume caseload of Fast Track and/or Multi Track Personal Injury RTA claims, making use of the firm’s Case Management Systems and using the agreed internal procedures and practices

Requirements: you must have a background of handling PI claims or experience working in a claims environment. Both pre lit and post litigation experience is essential, excellent and confident communicator with a good telephone manner, competent working with a case management system and good knowledge of MS Office, good attention to detail and organisational skills

Salary: salary

Job position: paralegal

2023-03-20

Paralegal Liverpool

Salary: £25,000 - £28,000Job Purpose:To provide general support and assistance to the fee earners working on RTA files in the Complex teamYour role will be to provide general paralegal support to the file handlers providing fee earning support as and when requested. Your role will include, initial liability investigations, obtaining special damage documents, police reports, medical records and medical reports. You will provide support to the fee earners in the team and working on their caseloads of litigated and pre litigated PI cases.You will provide support preparing witness statements, list of documents and assisting the handlers to ensure they can comply with all Court directions.You will from time to time be asked to assist in preparing cases for issue (part 7 and part 8) and/or bundles for Trial. You will not have your own caseload but will assist others in the team.You will be a point of contact for telephone calls to and from clients ensuring they are regularly updated and that, you deal with their requests for update (by telephone or email) in a timely manner.You may also be ask to prepare various court applications and /or prepare schedule of losses.Overall you will be responsible for delivering a robust quality claims handling service, with a key focus on client outcomes, to help the team generate fee income and to contribute to the general success of the team and business.Key Duties & Responsibilities:Responsible providing general file handling support assistance to the fee earners in the complex team. Assisting them with their high volume caseload of Fast Track and/or Multi Track Personal Injury RTA claims, making use of the firm’s Case Management Systems and using the agreed internal procedures and practices.To ensure that clients receive appropriate, professional, timely and pertinent legal advice, with regular contact, whilst ma

full-time | Permanent

Salary: salary

Job position: paralegal

2023-03-19

Paralegal Liverpool

Location: Birkenhead & Liverpool REFERENCE: 02/23/01 CLOSING DATE: 2/28/2023 12:00:00 AM Salary: £23,000 Job Purpose: To provide general support and assistance to the fee earners working in the firm’s Fastrack RTA department and/or Technical department by preparing and delivering briefs for use at MOJ hearings/OIC hearings and/or to provide such support and assistance within the team as may be required. Your role will be to provide general legal/paralegal support to the Court & Advocacy team. Your role will be primarily to prepare briefs for use at MOJ Stage 3 and/or OIC liability and/or quantum hearings. Thereafter you will be responsible for providing any assistance and support within the team as and when required. You will be trained on using the firms Court diary system and will be asked to provide cover in that area as and when required. Previous MOJ or Fastrack RTA claims handling experience is preferable. Part time hours are available. Overall, you will be responsible for delivering a robust service, with a key focus on client outcomes, to help the business generate fee income and to contribute to the general success of the firm as a whole. Key Duties and Responsibilities: Responsible for preparing and delivering briefs for use at MOJ stage 3 and/or OIC hearings (or any other hearing that you may be asked to prepare a brief for). Reviewing files, collating documents and preparing the brief as necessary ensuring that the brief is delivered on time and in advance of any hearing To provide general paralegal support as and when requested. To provide back up support to the Court Diary team as and when requested to do so. To undertake any other tasks as deemed relevant and reasonable by the business. Experience and Knowledge: You must have a background of handling PI claims or experience working in a claims

part-time

Responsibility: responsible for preparing and delivering briefs for use at MOJ stage 3 and/or OIC hearings, reviewing files, collating documents and preparing the brief as necessary ensuring that the brief is delivered on time and in advance of any hearing, to provide general paralegal support as and when requested, to provide back up support to the Court Diary team as and when requested to do so

Requirements: you must have a background of handling PI claims or experience working in a claims environment. Both pre lit and post litigation experience is preferable, excellent and confident communicator, competent working with a case management system and good knowledge of MS Office, good attention to detail and organisational skills

Salary: salary

Job position: paralegal

2023-02-13

Paralegal ? Court & Advocacy Team Liverpool

Salary: £23,000Job Purpose:To provide general support and assistance to the fee earners working in the firm’s Fastrack RTA department and/or Technical department by preparing and delivering briefs for use at MOJ hearings/OIC hearings and/or to provide such support and assistance within the team as may be required.Your role will be to provide general legal/paralegal support to the Court & Advocacy team. Your role will be primarily to prepare briefs for use at MOJ Stage 3 and/or OIC liability and/or quantum hearings. Thereafter you will be responsible for providing any assistance and support within the team as and when required. You will be trained on using the firms Court diary system and will be asked to provide cover in that area as and when required.Previous MOJ or Fastrack RTA claims handling experience is preferable. Part time hours are available.Overall, you will be responsible for delivering a robust service, with a key focus on client outcomes, to help the business generate fee income and to contribute to the general success of the firm as a whole.Key Duties and Responsibilities:Responsible for preparing and delivering briefs for use at MOJ stage 3 and/or OIC hearings (or any other hearing that you may be asked to prepare a brief for).Reviewing files, collating documents and preparing the brief as necessary ensuring that the brief is delivered on time and in advance of any hearingTo provide general paralegal support as and when requested.To provide back up support to the Court Diary team as and when requested to do so.To undertake any other tasks as deemed relevant and reasonable by the business.Experience and Knowledge:You must have a background of handling PI claims or experience working in a claims environment. Both pre lit and post litigation experience is preferableExcellent and confident communica

full-time | Permanent

Salary: salary

Job position: paralegal

2023-02-12

Paralegal Liverpool

Location: Birkenhead or Liverpool REFERENCE: 01/23/25 CLOSING DATE: 2/28/2023 12:00:00 AM Salary: £25,000 - £28,000 Job Purpose: To provide general support and assistance to the fee earners working on RTA files in the Complex team Your role will be to provide general paralegal support to the file handlers providing fee earning support as and when requested. Your role will include, initial liability investigations, obtaining special damage documents, police reports, medical records and medical reports. You will provide support to the fee earners in the team and working on their caseloads of litigated and pre litigated PI cases. You will provide support preparing witness statements, list of documents and assisting the handlers to ensure they can comply with all Court directions. You will from time to time be asked to assist in preparing cases for issue (part 7 and part 8) and/or bundles for Trial. You will not have your own caseload but will assist others in the team. You will be a point of contact for telephone calls to and from clients ensuring they are regularly updated and that, you deal with their requests for update (by telephone or email) in a timely manner. You may also be ask to prepare various court applications and /or prepare schedule of losses. Overall you will be responsible for delivering a robust quality claims handling service, with a key focus on client outcomes, to help the team generate fee income and to contribute to the general success of the team and business. Key Duties & Responsibilities: Responsible providing general file handling support assistance to the fee earners in the complex team. Assisting them with their high volume caseload of Fast Track and/or Multi Track Personal Injury RTA claims, making use of the firm’s Case Management Systems and using the agreed internal procedures and practices.

birkenhead or Liverpool, minimum 25 days’ holiday plus bank holidays, hybrid working model, 2 x Volunteering days to support charitable initiatives

Responsibility: to provide general support and assistance to the fee earners working on RTA files in the Complex team, you will provide support preparing witness statements, list of documents and assisting the handlers to ensure they can comply with all Court directions, you will be a point of contact for telephone calls to and from clients ensuring they are regularly updated and that, you deal with their requests for update in a timely manner, responsible providing general file handling support assistance to the fee earners in the complex team

Salary: salary

Job position: paralegal

2023-01-25

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quality manager

6 the last 47 days, recently 2023-06-22

Responsibility

interpretation of the appropriate control and standard -v- internal policy and process
reviewing and updating policies and procedures to ensure they are compliant with relevant legislation and regulations
conducting gap analysis reviews and risk assessments across governance, risk and information security and identifying appropriate controls to mitigate risks
Show more +8
manage all policy and process reviews including the creation of any new draft policies for stakeholder approval, version controls, annual reviews
liaising with external regulators, assessors and auditors, as required
manage the continuous improvement cycles and audit remedial actions
delivering training to colleagues on risk and compliance matters
contributing to the management of an effective business continuity and disaster recovery plan
contributing to the growth of the business ISO accreditation portfolio
ensure the company complies with a range of ISO standards
ensure the company complies with all regulatory requirements and industry best practices and in accordance with all company policies and procedures

Requirements

attention to detail and able to interpret information, make sound decisions and take ownership of issues to resolution
excellent interpersonal and communication skills, both written and oral
organised, time management skills and an ability to work under pressure and flexibly to meet business deadlines
Show more +4
organised, time management skills and an ability to work under pressure and flexibly to meet
strong IT/case management skills
A detailed working understanding of best practice frameworks such as ISO 27001, ISO 22301 and ISO 9001
here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all

Current offers for the position:

Quality Management & Audit Manager Liverpool

Hours of Work: 37 hours a weekCore hours Monday – Thursday 9am – 5.30pm Friday 9am – 5pm, with some possible variation to cover occasional evening and weekend shifts.Job Purpose:Manage the business ISO accreditation process and other relevant industry standards;Ensure the company complies with all regulatory requirements and industry best practices and in accordance with all company policies and proceduresEnsure the company complies with a range of ISO standardsKey Responsibilities:Interpretation of the appropriate control and standard -v- internal policy and processReviewing and updating policies and procedures to ensure they are compliant with relevant legislation and regulations;Conducting gap analysis reviews and risk assessments across governance, risk and information security and identifying appropriate controls to mitigate risks;Manage all policy and process reviews including the creation of any new draft policies for stakeholder approval, version controls, annual reviews;Liaising with external regulators, assessors and auditors, as required;Manage the continuous improvement cycles and audit remedial actions;Delivering training to colleagues on risk and compliance matters;Contributing to the management of an effective business continuity and disaster recovery planContributing to the growth of the business ISO accreditation portfolioExperience & Knowledge:A detailed working understanding of best practice frameworks such as ISO 27001, ISO 22301 and ISO 9001 (this list is not exhaustive);Attention to detail and able to interpret information, make sound decisions and take ownership of issues to resolution;Excellent interpersonal and communication skills, both written and oral.Organised, time management skills and an ability to work under pressure and flexib

Responsibility: ensure the company complies with all regulatory requirements and industry best practices and in accordance with all company policies and procedures, ensure the company complies with a range of ISO standards, interpretation of the appropriate control and standard -v- internal policy and process, reviewing and updating policies and procedures to ensure they are compliant with relevant legislation and regulations

Requirements: A detailed working understanding of best practice frameworks such as ISO 27001, ISO 22301 and ISO 9001, attention to detail and able to interpret information, make sound decisions and take ownership of issues to resolution, excellent interpersonal and communication skills, both written and oral, organised, time management skills and an ability to work under pressure and flexibly to meet business deadlines

full-time | Permanent

Salary: salary

Job position: quality manager

2023-06-22

Quality Management & Audit Manager Liverpool

Location: Tithebarn Street Liverpool REFERENCE: 06/23/11 CLOSING DATE: 7/27/2023 12:00:00 AM Salary: Circa £32,500 - £42,500 (dependant on experience) Job Purpose: Manage the business ISO accreditation process and other relevant industry standards; Ensure the company complies with all regulatory requirements and industry best practices and in accordance with all company policies and procedures; Ensure the company complies with a range of ISO standards Key Duties & Responsibilities: Interpretation of the appropriate control and standard -v- internal policy and process; Reviewing and updating policies and procedures to ensure they are compliant with relevant legislation and regulations; Conducting gap analysis reviews and risk assessments across governance, risk and information security and identifying appropriate controls to mitigate risks; Manage all policy and process reviews including the creation of any new draft policies for stakeholder approval, version controls, annual reviews; Liaising with external regulators, assessors and auditors, as required; Manage the continuous improvement cycles and audit remedial actions; Delivering training to colleagues on risk and compliance matters; Contributing to the management of an effective business continuity and disaster recovery plan; Experience & Knowledge: A detailed working understanding of best practice frameworks such as ISO 27001, ISO 22301 and ISO 9001 (this list is not exhaustive); Attention to detail and able to interpret information, make sound decisions and take ownership of issues to resolution; Excellent interpersonal and communication skills, both written and oral. Organised, time management skills and an ability to work under pressure and flexibly to meet Strong IT/case management skills; Here at Carpenters group diversit

minimum 25 days’ holiday plus bank holidays, hybrid working model, 2 x Volunteering days to support charitable initiatives, matched Giving – up to £250 matched for personal charity fundraising for a registered charity

Salary: salary

Job position: quality manager

2023-06-22

Quality Management & Audit Manager Liverpool

Location: Tithebarn Street Liverpool REFERENCE: 04/23/22 CLOSING DATE: 7/27/2023 12:00:00 AM Salary: Circa £32,500 - £42,500 (dependant on experience) Job Purpose: Manage the business ISO accreditation process and other relevant industry standards; Ensure the company complies with all regulatory requirements and industry best practices and in accordance with all company policies and procedures; Ensure the company complies with a range of ISO standards Key Duties & Responsibilities: Interpretation of the appropriate control and standard -v- internal policy and process; Reviewing and updating policies and procedures to ensure they are compliant with relevant legislation and regulations; Conducting gap analysis reviews and risk assessments across governance, risk and information security and identifying appropriate controls to mitigate risks; Manage all policy and process reviews including the creation of any new draft policies for stakeholder approval, version controls, annual reviews; Liaising with external regulators, assessors and auditors, as required; Manage the continuous improvement cycles and audit remedial actions; Delivering training to colleagues on risk and compliance matters; Contributing to the management of an effective business continuity and disaster recovery plan; Experience & Knowledge: A detailed working understanding of best practice frameworks such as ISO 27001, ISO 22301 and ISO 9001 (this list is not exhaustive); Attention to detail and able to interpret information, make sound decisions and take ownership of issues to resolution; Excellent interpersonal and communication skills, both written and oral. Organised, time management skills and an ability to work under pressure and flexibly to meet Strong IT/case management skills; Here at Carpenters group diversit

Salary: salary

Job position: quality manager

2023-06-21

Quality Management & Audit Manager Liverpool

Location: Tithebarn Street Liverpool REFERENCE: 04.23.22 CLOSING DATE: 6/27/2023 12:00:00 AM Salary: Circa £32,500 - £42,500 (dependant on experience) Job Purpose: Manage the business ISO accreditation process and other relevant industry standards; Ensure the company complies with all regulatory requirements and industry best practices and in accordance with all company policies and procedures; Ensure the company complies with a range of ISO standards Key Duties & Responsibilities: Interpretation of the appropriate control and standard -v- internal policy and process; Reviewing and updating policies and procedures to ensure they are compliant with relevant legislation and regulations; Conducting gap analysis reviews and risk assessments across governance, risk and information security and identifying appropriate controls to mitigate risks; Manage all policy and process reviews including the creation of any new draft policies for stakeholder approval, version controls, annual reviews; Liaising with external regulators, assessors and auditors, as required; Manage the continuous improvement cycles and audit remedial actions; Delivering training to colleagues on risk and compliance matters; Contributing to the management of an effective business continuity and disaster recovery plan; Experience & Knowledge: A detailed working understanding of best practice frameworks such as ISO 27001, ISO 22301 and ISO 9001 (this list is not exhaustive); Attention to detail and able to interpret information, make sound decisions and take ownership of issues to resolution; Excellent interpersonal and communication skills, both written and oral. Organised, time management skills and an ability to work under pressure and flexibly to meet Strong IT/case management skills; Here at Carpenters group diversit

Salary: salary

Job position: quality manager

2023-05-11

Quality Management & Audit Manager Liverpool

Salary: Circa £32,500 - £42,500 (dependant on experience)Job Purpose:Manage the business ISO accreditation process and other relevant industry standards;Ensure the company complies with all regulatory requirements and industry best practices and in accordance with all company policies and procedures;Ensure the company complies with a range of ISO standardsKey Duties & Responsibilities:Interpretation of the appropriate control and standard -v- internal policy and process;Reviewing and updating policies and procedures to ensure they are compliant with relevant legislation and regulations;Conducting gap analysis reviews and risk assessments across governance, risk and information security and identifying appropriate controls to mitigate risks;Manage all policy and process reviews including the creation of any new draft policies for stakeholder approval, version controls, annual reviews;Liaising with external regulators, assessors and auditors, as required;Manage the continuous improvement cycles and audit remedial actions;Delivering training to colleagues on risk and compliance matters;Contributing to the management of an effective business continuity and disaster recovery plan;Experience & Knowledge:A detailed working understanding of best practice frameworks such as ISO 27001, ISO 22301 and ISO 9001 (this list is not exhaustive);Attention to detail and able to interpret information, make sound decisions and take ownership of issues to resolution;Excellent interpersonal and communication skills, both written and oral.Organised, time management skills and an ability to work under pressure and flexibly to meetStrong IT/case management skills;Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome application

full-time | Permanent

Salary: salary

Job position: quality manager

2023-05-12

Salary in other companies in the position quality manager

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REAL RECRUITMENT SOLUTIONS	10400 £	5416 £ 12000 £
METROWORTH CONSULTING	9600 £	5416 £ 12000 £
PROPERTY LONDON	7500 £	5416 £ 12000 £
SPENCER OGDEN	7300 $	5416 £ 12000 £
COLTEN CARE	5666 £	5416 £ 12000 £
VENN GROUP	5530 £	5416 £ 12000 £
EXECUTIVE HEADS	5416 £	5416 £ 12000 £
CLEAR ENGINEERING RECRUITMENT	5416 £	5416 £ 12000 £
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Salary at CARPENTERS

Earnings on positions in CARPENTERS

CARPENTERS is looking for employees for positions:

claims handler

Responsibility

Requirements

Current offers for the position:

Third Party Claims Handler Liverpool

Customer Claims Handler Birkenhead

Claims Handler Liverpool

Customer Claims Handler Birkenhead

Customer Claims Handler Birkenhead

Salary in other companies in the position claims handler

customer advisor

Responsibility

Requirements

Current offers for the position:

Customer Support Advisor Liverpool

Customer Support Advisor Liverpool

Inbound Customer Advisor Liverpool

Customer Resolutions Advisor Liverpool

Outbound Customer Advisor Liverpool

Salary in other companies in the position customer advisor

apprentice

Responsibility

Requirements

Current offers for the position:

Apprentice Paralegal Liverpool

Compliance Apprentice Liverpool

Compliance Apprentice Liverpool

Apprentice Paralegal Liverpool

Salary in other companies in the position apprentice

paralegal

Responsibility

Requirements

Current offers for the position:

Paralegal Liverpool

Paralegal Liverpool

Paralegal Liverpool

Paralegal ? Court & Advocacy Team Liverpool

Paralegal Liverpool

Salary in other companies in the position paralegal

quality manager

Responsibility

Requirements

Current offers for the position:

Quality Management & Audit Manager Liverpool

Quality Management & Audit Manager Liverpool

Quality Management & Audit Manager Liverpool

Quality Management & Audit Manager Liverpool

Quality Management & Audit Manager Liverpool

Salary in other companies in the position quality manager