CARPENTERS is looking for employees for positions:
senior developer
Working hours
full-time | Permanent
full-time
Salary
salary
Responsibility
work closely with BA's, departments and key business stakeholders through the full project lifecycle
attend project meetings and lead technical discussions to ensure projects progress to agreed timescales
support, promote and update the internal VF Development knowledge base and Wiki pages
manage own workload and assist in the management of developers workloads where needed, ensuring business priorities are met
responsible for the development of Visualfiles Legal and Insurance functionality provided by the business – coding in a way that is simple, easy to follow and adheres to Carpenters development standards
take a lead in researching the most effective ways of employing code within the Visualfiles systems
explore and assist in implementing other technologies that link to Visualfiles
follow Carpenters Corporate change management processes and promote these within the team and the wider organisation, ensuring that all aspects of the change management process are adhered to
Requirements
strong attention to detail and good organisational skills
ability to work with technical and non-technical people with great interpersonal and communication skills
able to identify areas of improvement and suggest solutions to IT management
is approachable and able to motivate other members of the team
5+ years of Visualfiles development experience
senior project manager
Working hours
full-time | Permanent
full-time
Salary
salary
Responsibility
management of Project/Change Initiatives across the business
ownership and Management of Assigned Project Portfolio
production of Project Status Reports
liaise and report to Project Stakeholders regarding queries/updates
ensuring that all the aims and quality standards of the project are met
management of Allocated Project Resource
document & escalate risks to Project Stakeholders
evaluating the success of the project against its benchmarking and sharing lessons or best practice
Requirements
comprehensive track record of client facing project management roles
demonstrable experience in leading and managing complex projects
delivered Projects using Waterfall or Agile methodologies
document creation/maintenance
project Report Writing
meeting Facilitation
project Risk Management
stakeholder Management
developer
Working hours
full-time
Salary
salary
Responsibility
to undertake Visualfiles development; working on development projects, solutions and fixes on own and as part of a team
to code review the teams work, provide feedback and guidance when required
to proactively suggest improvements that could be made to the software and / or working practices
provide initial and ongoing support to end users and our in-house Training Teams post implementation
work closely with other members of the IT development and support teams to offer integrated solutions
share responsibility within the Visualfiles Development team to resolve service desk tickets with a clear focus on customer satisfaction
work closely with our in-house Business Analysis team to deliver projects, solutions and fixes in a timely manner and to required standard
to act on own initiative but also be aware of when to escalate matters to Visualfiles Development Team Manager
Requirements
good analytical and organisational skills and strong attention to detail
A flexible individual with good planning skills
possess excellent communication skills and be professional and credible with technical and non-technical people
2+ years experience developing all aspects of the Visualfiles system, or another case management system such as Proclaim
here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all
engineering manager
Working hours
full-time | Permanent
full-time
Salary
salary
Responsibility
lead the software design, · agile development, automated testing and automated release of highly available and highly scalable commercial products
lead the software design, agile development, automated testing and automated release of highly available and highly scalable commercial products
interpret and negotiate business requirements to deliver high quality, customer focused solutions
define software methodologies and standards to ensure that solutions are high in quality and success is repeatable
work with the CIO, with input from architects to develop the technology roadmap for CG software that will deliver the required future business capabilities
to effectively manage relationships with IT partners and suppliers through a mix of experience and commercial acumen
ensure that software solutions are fit for purpose, fully regression testable and therefore costeffective, delivered on schedule and to functional and non-functional specifications
provide reporting into the business so that there is clear visibility of all the work in the development team
Requirements
experience in a similar role
experience · leading a multi-disciplined team
experience leading a multi-disciplined team
software engineering background covering Microsoft stack technologies including .net, SQL, Azure etc
dev Ops Experience
automated Testing
software Deployment
development governance
administrator
Working hours
full-time
Salary
salary
Responsibility
collate data accurately and effectively
answer and screen calls in a professional manner
accurately record and process updates from the absence phone line
manage the HR Department email inbox, redirecting to correct team members
support the HR team in the handling of ER related issues such as performance management and disciplinary matters
prepare and update employee files, departmental trackers, case management and HR systems
tracking new starter probationary periods and Fit Note expiry dates, whilst providing reminders of related activities as required
conduct health reviews and welfare conversations, as required
Requirements
high level of accuracy and attention to detail
enthusiastic and positive attitude
strong written and verbal skills, when communicating with colleagues at all levels
work effectively with people across a wide range of levels and responsibilities
excellent IT/keyboard skills with a confident telephone manner
good numerical and analytical skills
customer services advisor
Working hours
full-time
Salary
salary
Responsibility
to resolve any issues avoiding expressions of dissatisfaction escalating into complaints
quality manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
interpretation of the appropriate control and standard -v- internal policy and process
reviewing and updating policies and procedures to ensure they are compliant with relevant legislation and regulations
conducting gap analysis reviews and risk assessments across governance, risk and information security and identifying appropriate controls to mitigate risks
manage all policy and process reviews including the creation of any new draft policies for stakeholder approval, version controls, annual reviews
liaising with external regulators, assessors and auditors, as required
manage the continuous improvement cycles and audit remedial actions
delivering training to colleagues on risk and compliance matters
contributing to the management of an effective business continuity and disaster recovery plan
Requirements
attention to detail and able to interpret information, make sound decisions and take ownership of issues to resolution
excellent interpersonal and communication skills, both written and oral
organised, time management skills and an ability to work under pressure and flexibly to meet business deadlines
organised, time management skills and an ability to work under pressure and flexibly to meet
strong IT/case management skills
A detailed working understanding of best practice frameworks such as ISO 27001, ISO 22301 and ISO 9001
here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all
team leader
Working hours
full-time | Permanent
Salary
salary
Responsibility
to ensure successful progression of work to its satisfactory conclusion
to manage customer expectations
to ensure team members adhere to documented SLAs
to assist and implement learning & development strategies, coaching & mentoring opportunities, and performance management plans for team members
to lead team performance, create a positive working environment and motivate team members to perform well
to support and lead the Service Desk Manager and Service teams and the software packages used in its day to day function
to maintain effective communications, meetings, appraisals & reviews, including 1 to 1s, with team members
to support and manage shift patterns, holidays & other administrative functions for the Service Desk team
Requirements
experience of working in a Service Desk environment
laser focused on providing a customer centric service
previous team leader experience if possible, but not essential
in depth knowledge of Service Desk processes and procedures
act as a point of Escalation for the Service Desk teams
excellent communication skills
act proactively during major incidents and manage outages according to the major incident process
ITIL Foundation certificate or higher
apprentice
Working hours
full-time | Apprenticeship
full-time | Permanent
apprenticeship
Language
english
Salary
salary
Responsibility
dealing with correspondence with clients, medical agencies, experts, third party insurers and any other relevant parties via email and telephone
to learn a range of basic tasks and to gradually take on responsibility for routine monitoring
producing, editing and drafting legal documentation and standard forms
handling confidential and sensitive information in line with data security protocols
maintain records on all key controls monitoring and risk assurance activities
drafting general correspondence and initial drafting of instructions
provide administrative support in maintaining records relating to ISO10002
using MS packages to produce reports and statistics
Requirements
high level of accuracy and attention to detail
enthusiastic and positive attitude with a general willingness to learn
strong written and verbal skills and able to communicate with colleagues at all levels, clients and third parties
empathy
good literacy and numeracy skills
ability to get along with others
good listening skills
strong organisational and administrative skills
service administrator
Salary
salary
Responsibility
provide administration support via the telephone and other contact methods to the Service Desk team
assign tickets out to the Team and ensure that the unassigned tickets are managed
perform administration tasks under guidance from the Service Desk Manager
escalate problems / business continuity events as appropriate to 3rd parties, senior colleagues and management
help and support document within the Business
support and control the CMDB for all IT configuration items
responsible for creating and managing purchase orders
complete work in line with agreed targets / KPIs
Requirements
strong administration skills
excellent communication skills, both written and verbal
able to follow a process and ensure others are following this
ordering equipment and managing stock
reliability and a willingness to solve client demands
A keenness for new experiences, responsibility and accountability
ability to establish a good working relationship with customers and fellow colleagues
able to prioritise tasks whilst maintaining a clear customer focused approach
