CARE UK

Responsibility

• we are in need of an experienced 3rd Line Support Engineer who has a long-standing career in the IT industry
• computer Care UK Ltd is an IT services company with an ever expanding customer base
• founded in 2001 by Simon Pardo, the company has gone from strength to strength
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• we are based in Leatherhead, Surrey
• we pride ourselves on delivering 100% customer satisfaction and bringing high level skills to small companies
• this role is full-time, with a hybrid office/home rota
• 3rd Line Support of server related incidents within agreed SLA’s
• 3rd line support of Server related Incidents within agreed SLAs
• we provide outsourced IT solutions to small businesses, typically those who cannot afford permanent IT staff
• product Champion with mentoring to colleagues
• your role will be primarily project-based, with customer consultancy and a escalation point for the 2ndline engineers
• project technical lead, planning projects and task allocation
• we work differently to most other IT service companies
• project technical lead, plan projects and task allocation
• onsite consultancy advising IT strategy’s
• firstly our contracts are designed around deliverable SLA’s, guaranteeing response times by ensuring availability at a staffing level
• support Service Desk team as an escalation point
• escalation point for our Service Desk team
• secondly we are completely open about how much we charge our customers to resolve issues and finally we guarantee our fixes
• ensuring all incidents are updated in a regular, accurate and timely manner. Escalating incidents when required
• since this is a 3rdLine role, we would require an experienced professional to join us at our leading IT services and consulting company
• ensuring all incidents are updated in a regular, accurate and timely manner. Working with colleagues to resolution where required
• creation, update and maintenance of the technical knowledgebase and documentation
• finally we use ITIL methodologies to deliver our service to our customers
• create, update and maintain the technical knowledgebase and procedures
• providing technical support and mentoring to other members of the team
• our purpose and mission is to work with our customers to improve their business using our a diverse range of expertise, from designing and implementing databases, supporting and enhancing networks to the supplying of hardware
• operating within agreed security frameworks
• we are now have an exciting opportunity for an experienced Third Line Engineer to come and join our team
• customer service skills applied to all clients
• customer Service skills applied to difficult users
• implementation of a scheduled program of patching & hardware/software upgrades
• on-call responsibilities within a pressurised support environment
• implementation of a scheduled program of patching & firmware/software upgrades
• this is a very exciting opportunity to progress your career with a well-established and successful company
• by being a part of our team, you will gain great exposure to many technologies and see how different companies utilise their IT systems

Requirements

• highly motivated, used to working with people from all walks of life and at all levels within the company
• will be highly motivated, used to working with a wide variety of people at all levels of a company
• able to handle and diffuse stressful or difficult situations
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• you should be able to handle and diffuse stressful and difficult situations
• highly resourceful and organised, ability to quickly and effectively troubleshoot issues to resolution
• you will be highly resourceful and organised, able to find answers to questions quickly using the Internet or any available method
• innate technical knowledge using you ability to diagnose problems in areas outside of your core expertise
• an innate technical knowledge using this ability to diagnose problems in areas outside your core expertise
• over 5 years’ experience in the IT industry as a 3rd line engineer and/or consultancy
• experience and or knowledge of a customer services role
• clean driving license and own car required
• microsoft Windows Server – Install/support – All Versions
• they will understand the customer's experience when dealing with support
• microsoft Windows Server – Install/Support - All Versions
• hypervisor – VMWare ESX , Hyper-V
• previous experience of working on service desk using PSA systems
• citrix, Linux
• experiencing working with ITIL methodologies
• clean driving licence and own car required
• ideally, you should have some current MCP and advanced CompTIA qualifications
• windows Updates, Windows / Apple – Hardware and Software
• ideally, the candidate should also have some current MCP and advanced CompTIA qualifications
• windows Updates, Windows / Apple - Hardware and software
• scripting Skills
• azure AD integration, Azure Intune
• SAN Storage
• microsoft 365 Installation, Implementation and Administration – including SharePoint & Email Migration
• the position requires at least 8 years of experience working within the IT industry and at least 2 years of experience with the required skills listed below
• voIP Phone Installation and Configurations
• app Server Migrations
• backup – Axcient, Zerto, Veeam, StorageCraft

Responsibility

• assist with the software installation and set-up of devices within the pharmaceutical industry
• assist with the software installation and set-up of devices within the pharmaceutical industry UK wide
• supporting servers, desktops, laptops, applications, mobile phones, web sites, server maintenance and recording work via the internal call management system
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• troubleshoot a variety of issues, either by applying knowledge you have gained or researching fixes
• work with Apotec to provide 1st line application support where needed
• troubleshooting a variety of issues, either by applying knowledge gained or researching fixes
• onsite ‘readiness’ assessments, compatibility checks and installation of the Apotec CRM system on pre-built workstations
• being the first point of contact for customer technical enquiries
• independently working through complex problems, finding the solution
• triaging a variety of issues, communicating with the customers and colleagues to ensure a resolution within the SLA
• work through complex problems by yourself, finding the solution
• using our RMM system to facilitate rapid remediation of issues
• record and retrieve information in a way that not only benefits you but also your colleagues and the Company
• identifying company specific information and logging all issues accordingly on our ticketing system
• communicate effectively at a technical and non-technical level to customers and colleagues
• following process and procedures
• assist 1st line engineers with customer issues as their initial escalation path
• some out of hours work required
• provide a senior / secondary resource to assist in troubleshooting and resolving issues with our clients who use the Apotec CRM platform
• provide a senior / secondary resource to assist in troubleshooting and resolving issues with our clients who use the Apotec pharmaceutical CRM platform
• recording and retrieving information to benefit you, your colleagues and the Company
• occasionally manage ticket queues to ensure SLA’s are met
• managing ticket queues to ensure SLA’s are met. Ensure ticket status' and notes are accurately updated with a clear and detailed resolutions
• troubleshoot a variety of issues with desktop PC’s, routers and any other equipment related to the Apotec CRM, either by applying knowledge you have gained or researching fixes
• troubleshoot a variety of issues with desktop PC’s, routers and any other equipment related to the Apotec pharmaceutical CRM, either by applying knowledge you have gained or researching fixes

Requirements

• explain technical information to customers and understand customer issues, escalating accordingly
• communicate via phone or email in a polite and articulate manner
• clearly detail in ‘tickets’ what's been completed so engineers can follow the procedure
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• apply troubleshooting to effectively resolve the issues presented or escalated to you
• you should be able to break complex work into step by step procedures
• produce articles for website and social media posts
• organise your Outlook calendar and folders whilst keeping notes of daily tasks and records
• you will also need to be able to follow procedures written by others and critique these
• you will need to be able to plan your diary and schedule tasks using Outlook / Teams / Autotask
• you will need to be able to plan your diary and schedule tasks using Outlook / Teams / AutoTask
• raise quotes and source equipment required at competitive price
• you will receive training on the services and products used but will be expected to apply troubleshooting skills to effectively resolve the issues presented or escalated to you
• experience working with pharmacies would be advantageous
• pharmacy software: 1 year
• communication. Ability to clearly communicate by keeping customers up to date by ensuring a resolution is relayed back to the client or an engineer
• teamwork: Ability to support, manage and train junior staff e.g. whilst completing projects or during customer site visits
• very good knowledge of Microsoft 365 Administration
• organisation: Ability to create processes and procedures that others can follow, documenting these in the knowledge base in Auto Task

Benefits

• profit sharing
• service car

Responsibility

• identify and taking appropriate clinical and other interventions to ensure their comfort wellbeing and safety of The Residents
• plan includes the Resident choices, capacity assessment their communication methods, medical, nursing and social care needs
• title : Nurse
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• reporting to: Home Manager/Unit Manager/Clinical Lead
• supervise and direct other Colleagues providing care, including leading shifts, to ensure the provision of care and support to Residents
• ensure the provision of high quality nursing care and support in accordance with the wishes and choices made by the Residents, identifying and taking appropriate clinical and other interventions to ensure their comfort and safety
• these principles are t we do to achieve our vision of being the kindest care provider and the First Choice Care Home in the community
• undertake the assessment of nursing needs of new and existing Residents and ensure that their care needs are communicated to the colleagues. Ensure that the Residents Care
• adhere with the company’s medicines policy and practice, ensuring medication is appropriately received, stored and administered to residents reporting any medication errors promptly and taking the necessary action to keep the Resident safe
• liaise with GP’s and other health and social care professionals to ensure that all aspects of the Residents’ health and social care needs are met
• purpose of Role: To achieve the highest possible standard of care in a professional manner through direct nursing care and effective supervision of Colleagues. To take management responsibility for a shift as directed
• report immediately to the Home Manager, or Person in Charge, any illness of an infectious nature or accident incurred by a Resident, Colleague, self or another
• our friendly and experienced team is committed to providing the highest standards of care and treating every resident with dignity and compassion
• ensure that appropriate reporting and recording is undertaken by all colleagues as appropriate, and that all critical incidents are reported in accordance with Care procedures and Regulatory requirements
• an NMC Registered Nurse
• act as a positive role model for Colleagues in terms of behaviour and attitudes, and as required, participate in recruitment and supporting learning and development in the home

Requirements

• builds networks - Manages relationships, especially in the community and with commissioners and professional partners
• effective leadership – encouraging change, is persuasive, hard-working
• communicator – a problem solver with positive mind set, leading by example and through effective, simple and clear communication
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• nursing: 3 years

Earnings for position nurse

Responsibility

• encourage and facilitate the autonomy, personal choice, preferences and independence of the individuals we support, in all areas of their lives and where specified in their Person Centred Support plans and Risk assessments
• to report any concerns as soon as practically possible such as, abuse, accident or incidents, changes in health behaviour or circumstances to management and to utilise the on call out of hours systems to seek advice and support when necessary, and following any local guidance
• to undertake such other tasks as may be deemed appropriate to the post and the remit of the service
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• to attend all meetings as requested
• to support people with their personal care where appropriate and necessary, ensuring their dignity is safeguarded and respected at all times
• ensure effective and regular communication takes place with all other team members, including management
• to ensure that all Health & Safety practices are adhered to at all times and report any hazards or potential hazards to your line manager

Requirements

• due to the nature of the role, it is required that you are a driver with access to a vehicle
• experience is an advantage but not a requirement as full training provided
• be a kind, caring, and empathetic person with a passion to promote independence and care for those in need
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• previous experience in a care setting will be an advantage
• kind, caring and compassionate
• A good listener who is patient
• A happy ‘people person’
• an NVQ Level 2 or 3 is desired but not essential
• willing to support with personal care, meal preparation, administering medication, social inclusion, shopping and light household duties
• support Worker: 1 year
• care: 1 year
• care Workers: 1 year
• the role will differ on a daily basis as the client can use Fast 24 on when needed basis, or as ongoing support. They operate 24 hours, every day of the year whenever the client is in need
• care: 2 years
• support living: 1 year
• support Living: 1 year
• support Living: 2 years
• areas to cover: Welwyn Garden City,Hatfield, Hertford, Hemel, Tring, St Albans and the Whole Hertfordshire
• driving Licence and access to a vehicle
• essential: A minimum of one year's experience in a similar role

Benefits

• service car

Earnings for position head chef