provide support efficiently to a variety of Cardonet’s clients
provide a proactive escalation point as and when required to resolve
liaise with partners and third parties companies to resolve client’s issues
managing client expectations and prioritising issues
providing an excellent customer experience at all times
take time to review user and ticket history before attending to any escalated request
provide support to a variety of Cardonet’s clients
accurately log time and keep tickets informative and clear on our ticketing system
it support engineer
Benefits
mobile phone
Responsibility
providing an excellent customer experience at all times
provide support to a variety of Cardonet’s clients
accurately keeping tickets up to date, informative and clear
escalating as and when required using internal guidelines
managing client expectations and prioritizing issues
liaising with partners and third parties to resolve customer issues
fixing clients technical issues
your Attributes
support engineer
Working hours
full-time
Benefits
mobile phone
Requirements
have proven 3-5 years good 2nd Line solid Support experience
be capable of supporting at least basic Cisco network switching
have enthusiasm for professionalism and technology
present exceptional customer service and interpersonal skills
have excellent verbal and written communication skills
have confidence and calmness while working in a pressured environment
have demonstrable technical knowledge and support capabilities across Windows 7 & 10 Desktop, MS Office suite and Active Directory support including at least 30% of the wider group technology base
