we are recruiting for the role of Assistant Service Manager in our Private Law Pathfinder Team team covering the Bournemouth
this is a fixed term role with an end date of March 2024
let us tell you a bit more about the role…
we trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures
whilst this role is part of a team based from our office in Bournemouth, our teams work flexibly and remotely, your proximity to the office doesn’t always have to be a critical consideration
we are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds
we especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with
we provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us
hr officer
Responsibility
we are recruiting for the role of Trainee HR Officer in our Operational HR team
let us tell you a bit more about the role…
as a Trainee HR Officer, you will contribute to a busy, inclusive HR Operations team
there is likely to be some level of travel with this role and we’d be happy to discuss this with you to give you an idea of frequency and likely locations. You will ideally be based within the Midlands
we trust and empower colleagues to work in a hybrid way, providing the resources, equipment and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures
we provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us
we are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds
we especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with
apprentice
Working hours
apprenticeship
Language
english
Benefits
laptop
Responsibility
our operational area-based teams and our National Business Centre hosts various business functions that support the wider organisation
it isn’t just our talented and experienced Social Workers who have a key role to play in supporting some of the most vulnerable children in our society
behind them are highly organised and effective teams, of which a Cafcass Apprentice working for our Business Services is an integral component
in the last year Cafcass worked to safeguard and promote the welfare of over 141,000 children at a time of upheaval and uncertainty in their lives
confident and capable of using MS Office applications to a basic / intermediate level
clear, confident communicator via email, phone and in person
someone who thrives working in a team
able to prioritise work in a fast-moving environment with strict deadlines
Requirements
managing email correspondence
competitive salary
gather, check and verify information to ensure children and young people’s details are accurately recorded and retained securely
generous holiday entitlement
maintaining internal databases
membership of a Local Government Pension Scheme
supporting different teams within the NBC on a rotational basis
access to internal training and development
business manager
Requirements
develop and maintain high challenge, high trust relationships with your direct reports that they will replicate with their teams
analyse and interpret a range of data and information to support management decisions, quality assurance and improve performance
manage, develop and have oversight of key strategic and delivery priorities for the service
knowledge and experience of managing complex budgets and resources
knowledge and experience of building or facilities management, maintaining a quality working environment for staff and children and families
experience of leading and managing change effectively and able to readily adapt to meet changing demands
highly developed communication and interpersonal skills with the ability to develop positive working relationships across a network of contacts
able to deal tactfully with sensitive matters and personal information, engendering trust by setting high standards of data protection
customer services administrator
Responsibility
we are recruiting for the role of Customer Services Administrator in our teams working from the National Business Centre in Coventry
let us tell you a bit more about the role…
we trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures
we are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds
we especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with
we provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us
as a Customer Services Administrator you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers
if and when you are ready to apply, our application process is straightforward and quick to complete
Requirements
supporting and contributing to organisational wide activities to meet statutory and professional responsibilities with regard to safeguarding children
monitoring case progression
receipt and check information on new complaints received via post, email or over the telephone
receiving referrals from the Court or Cafcass Intake Team
input data/information onto databases, or other electronic retention and retrieval system, as required
create / update / close cases within our case management system
sending letters and information packs to service users
to process SAR requests and ensure the agreed timescale for completion is met
communications officer
Requirements
IT literate and understanding the importance of digital in communications
Responsibility
co-ordinate proactive and reactive media activity, ensuring all media enquiries are responded to efficiently and with confidence
hr business partner
Responsibility
we are recruiting for HR Business Partners in our Operational HR Team
let us tell you a bit more about the role…
there is likely to be some level of travel with this role and we’d be happy to discuss this with you to give you an idea of frequency and likely locations. You will ideally be based within the Midlands
we trust and empower colleagues to work in a hybrid way, providing the resources, equipment and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures
we provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us
we are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds
we especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with
as a HR Business Partner, you will be part of our nationally dispersed HR Operations team within the wider HR and OD team
team leader
Requirements
undertaking direct line management including performance management, development, supervision, health, wellbeing and attendance management
quality assurance of the work of the Business Services team, maintaining records for audit, feedback and development of team members
responsibility for the management of resources e.g. office supplies, service user meeting rooms, training facilities
problem solving daily, including estate related issues for the offices in your area
maintaining Management Information systems to report on workloads, Key Performance Indicators and targets
supporting the Business Services Manager by overseeing and co-ordinating the work of business services staff working in several different locations, ensuring the work is completed to CAFCASS standard operating procedures
being a proactive and leading team member and playing a full part in meetings and events as appropriate and required
… and what we’re looking for
Responsibility
someone who thrives working in a team
able to prioritise work in a fast-moving environment with strict deadline
A relevant qualification in business administration , a willingness to work towards a qualification and/or significant experience in a similar role
we’d also like to let you know of the timescales we aiming to work to for this recruitment campaign
this will also help you know when you can expect to hear from us by
business administrator
Working hours
full-time
Responsibility
we are recruiting for the role of Business Services Officer in our team covering Oxford
the Business Services Officer position is a flexible/hybrid working position
we trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures
let us tell you a bit more about the role…
however, you will be expected to attend the office to facilitate any meetings with children and families and to oversee maintenance appointments, however the office is open all day every weekday should you wish to work from that space
this means that some weeks there may be an expectation that attendance is every day whereas others it may be very minimal. This is unpredictable, dictated by the needs of the services and therefore set office-based days cannot be agreed
we are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds
we especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with
Requirements
monitoring case progression
request Police and Local Authority checks and record accurately that these documents have been sent
receiving referrals from the Court or Cafcass Intake Team
participating in monthly case audits and ensuring all cases meet audit guidelines
create / update / close cases within our case management system
sending letters and information packs to service users
receiving queries from courts, replying via telephone and email communication. Updating case files and informing local Cafcass teams of these updates
identify any missing information and follow-up as required
qualified social worker
Responsibility
conducting assessments and directly engaging with children to understand and represent their views and wishes to the court
using expertise in robust risk assessment and mediation will be essential as you advocate for arrangements that prioritise the best interest of the children
Requirements
A relevant Social Work qualification is essential
A valid Social Work England membership is required
familiarity Family Court proceedings and an understanding of Private and/or Public Law would be advantageous
you should have a previous experience working with children and families in a social work capacity, ideally in child protection and assessment context
social work: 3 years
Changes in earnings for the position qualified social worker
0700 £1.4K £2.1K £2.8K £3.5K £4.2K £
0700 £1.4K £2.1K £2.8K £3.5K £4.2K £
3.8K £
2025
4.3K £
2026
Changes in earnings for the position social worker
0700 £1.4K £2.1K £2.8K £3.5K £4.2K £
0700 £1.4K £2.1K £2.8K £3.5K £4.2K £
3.8K £
2025
4.3K £
2026
Changes in earnings for the position service manager