CADOGAN CLINIC is looking for employees for positions:
manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
line manage, coach and develop our Outpatient HCA Team and Outpatient Liaison
our multi award-winning clinic is looking for a talented HCA/Outpatients Manager, who will effectively lead our dedicated Outpatient HCA team and Outpatient Liaison to ensure both our patients and consultants have an outstanding experience at the clinic time and time again
create, develop and manage HCA standards and HCA relevant SOPs
this is a unique opportunity to join our thriving, multi-specialist plastic and aesthetics hospital; the Cadogan Clinic, in the heart of Chelsea
out of Hours liaison leader
grow your career working with our hand-picked “best in class” plastic surgeons and our committed team of professionals who love delighting our patients
oversee the management and development of our Outpatient diaries to optimise utilisation and commerciality of our consulting and minor procedure rooms
co-founded by our world-renowned plastic surgeon Mr Bryan Mayou, and his wife Dr Susan Mayou who is our leading consultant dermatologist , we continue to pioneer the latest techniques in cosmetic healthcare, treating over 20,000 patients each year
Requirements
supervising or management: 1 year
healthcare: 2 years
front of house manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
line manage, coach and develop our Front of House Reception Team
our multi award-winning clinic is looking for a talented Front of House Manager, to join our friendly and highly regarded team, providing exceptional patient-centered care
complaints management
with the ability to multi-task, you will be dedicated, organised and efficient; able to deliver an outstanding patient experience using your exceptional customer-service, co-ordination and administrative skills
out of Hours liaison leader
this is a unique opportunity to join our thriving, multi-specialist plastic and aesthetics hospital; the Cadogan Clinic, in the heart of Chelsea
manage and develop our Reception Standard Bible, Reception Billing Bible and Reception relevant SOPs
grow your career working with our hand-picked “best in class” plastic surgeons and our committed team of professionals who love delighting our patients
Requirements
supervising or management: 1 year
customer service: 3 years
social media manager
Working hours
full-time
Salary
salary
Requirements
A passion for social media and brand story-telling
ability to produce category-leading, best in class social media content
excellent editorial and brand copywriting skills
extremely strong attention to detail and ‘Get it done’ mentality
strong project management, creative thinking and analytical skills
motivated self-starter who flourishes with working in ambiguous, complex and challenging environments of a rapidly evolving business
A confident and articulate communicator, with the ability to pitch ideas and influence people
social Media Content Creation: 1 year
Responsibility
plan content against this strategy- short and long term; identify seasonal/predictable trends and reactive key industry trends; include both top and mid funnel content, and utilise mixed media types
execute against this strategy and content plan across all platforms; Facebook, Instagram, TikTok and Twitter. Create on-brand, best-in-class content that is inspiring and engaging across owned and social media platforms
key strategic focus to put the Patient at the centre of our brand narrative, highlighting patient stories, before and afters, testimonials and live procedures/treatments as core content pillar
customer service advisor
Working hours
full-time | Permanent
Salary
salary
Responsibility
cadogan Clinic is seeking Customer Service Representatives to join our team in London
manage large amounts of incoming calls, emails, and chats
identify customers’ needs, and provide solutions and information
handle customer complaints, provide appropriate solutions and alternatives within the company guidelines
follow the company policies and procedures
keep records of customer interactions, process customer accounts and file documents
follow communication procedures, guidelines, and policies
take the extra mile to engage customers
Requirements
excellent phone skills
excellent communication skills - verbal & written
excellent organizational skills - ability to multi-task, prioritize, and manage time effectively
ability to work in a fast-paced environment with multiple interruptions. Must be able to adapt quickly to change
ability to learn new software programs quickly
strong problem-solving skills with the ability to identify problems, develop alternatives when confronted with problems that do not have immediate solutions
ability to take direction, work independently, and follow procedures. Ability to handle a high level of stress with a positive attitude
customer service: 1 year
sales coordinator
Working hours
full-time | Permanent
Salary
salary
Responsibility
we expect to achieve this by attempting to immediately close each and every patient in Clinic following consultation
this will involve structured pre and post consultation interactions to put patients at ease and build rapport
and improving the data and insight capture and transfer between our team and consultants
your main responsibility will be to drive an improved conversion rate of high-value surgical patients from initial consultation through to surgery
currently we convert 1 in 2 patients at this stage in the sales funnel, and we need to bring this in line with industry average of 2 in 3
your second major responsibility will be to provide a more personalized premium patient experience during patient visits to the clinic for consultation and surgery
finally, we are looking for a brand ambassador who can represent our premium brand in person to our consultant base, and help build up and maintain strong commercial relationships with these key stakeholders
the Surgical Clinic Coordinator will report to the Sales Team Manager and work closely with the existing surgical team
centre manager
Working hours
full-time
Salary
salary
Responsibility
day to Day Management of Sales and Patient Communications teams
drive improved sales performance & culture by department
drive improved patient experience for 1.5K telephone calls to Clinic per week
work with Head of Operations and with consultants to promote a “One Clinic” culture
understand our bookings system and look to optimise this, working with Head of Operations
ensure optimal staffing levels and cover, inc. Saturdays
improve current data capture and real time reporting analytics
longer term, Business Development activities relating to growth of company
Requirements
extensive Sales and service experience
strong relationship management skills and ability to build networks of internal and external contacts
able to make important decisions within agreed parameters and day to day decisions without referral
positive attitude and self motivation
must be able to demonstrate knowledge and ability necessary for this role
excellent interpersonal skills and the ability to communicate with employees, colleagues, and customers
strong experience of leading teams and people management including evidence of the ability to engage and motivate people is essential
people management: 3 years
sales manager
Working hours
full-time
Salary
salary
Responsibility
day to Day Management of Sales and Patient Communications teams
drive improved sales performance & culture by department
drive improved patient experience for 1.5K telephone calls to Clinic per week
work with Head of Operations and with consultants to promote a “One Clinic” culture
understand our bookings system and look to optimise this, working with Head of Operations
ensure optimal staffing levels and cover, inc. Saturdays
improve current data capture and real time reporting analytics
longer term, Business Development activities relating to growth of company
Requirements
extensive Sales and service experience
strong relationship management skills and ability to build networks of internal and external contacts
able to make important decisions within agreed parameters and day to day decisions without referral
positive attitude and self motivation
must be able to demonstrate knowledge and ability necessary for this role
excellent interpersonal skills and the ability to communicate with employees, colleagues, and customers
strong experience of leading teams and people management including evidence of the ability to engage and motivate people is essential
people management: 3 years
healthcare assistant
Language
english
Salary
salary
Requirements
NVQ in Care Level 3/4 or equivalent
previous experience working in an outpatient area within a hospital
to hold a Care certificate or be working towards this
experience within 5* industry would be greatly beneficial
NVQ Level 2/3 – on the job training can be provided if required
care Certificate
strong understanding of theatre protocols, sterile techniques, and infection control
positive, flexible, and enthusiastic attitude with a commitment to teamwork
Responsibility
with innovation at our heart, we continue to pioneer the latest techniques in cosmetic healthcare, treating over 20,000 patients each year
surgical assistance and Theatre Preparation
assist in the preparation of operating theatres, ensuring all equipment and instruments are available and ready for use
support the surgical team during procedures by providing instruments and consumables efficiently
act as a member of the circulating team which will include – WHO checklist, surgical counts, specimen handling and documentation
maintain a sterile environment by following strict infection control procedures
we have an opportunity for an experienced Aesthetics Assistant to join our well-established, friendly team at our thriving, day-case, plastic surgery hospital; The Cadogan Clinic, in the heart of Chelsea
assist in the safe positioning and preparation of patients for surgery
nurse
Salary
salary
Responsibility
at least 1 year’s experience in a Scrub Nurse role in the UK
we are looking for a highly motivated Scrub Nurse to join our high-performing theatre team, working across three state-of-the-art theatres at one of the UK’s leading cosmetic surgery clinics
experience in practice as an ODP
Requirements
london, SW1X 9BW: reliably commute or plan to relocate before starting work
finance director
Education
bachelor's
Requirements
qualified accountant - ACCA preferred
small business background essential
consumer business background essential – comfortable dealing with large numbers of transactions
strong IT skills
proven ability to develop and enforce strong control environment
detail orientated, constantly challenging and verifying numbers, able to deal with complex issues
flexible and able to operate in a continually changing environment and at a high level of workload
ambitious self - starter with pragmatic, hands on, 'can do’ attitude
Responsibility
ensure compliance with relevant financial regulations and accounting standards
ownership of IT-driven performance reporting including weekly KPIs
develop and implement comprehensive financial plans, budgets, and forecasts
oversee all aspects of financial operations, including accounting, treasury, and tax
prepare financial reports and presentations
prepare and deliver financial reports and presentations for Board, executive management and stakeholders
identify and assess financial risks
collaborate with Board and Senior Leadership team to develop and execute strategic financial plans
Changes in earnings for the position healthcare assistant