BURBERRY Salary - Salary Report

accountant

9 the last 252 days, recently 2023-11-02

Responsibility

service Delivery
delivery
supporting the timely production of multiple statutory accounts for entities across the group
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ensuring the timely completion of key deliverables e.g.Indirect Tax returns, etc
execution and/or review and approval of RTR transactions and reports
reconciliation, review and approval of RTR balances and manual journal adjustments
preparation and execution of Inventory transactions
responsible and accountable for the end-to-end solution and performance of an integrated set of reporting and provisioning processes for Raw materials
ensuring timely submission of information to support statutory accounts production
reviewing consolidated information for the submission of VAT refund claims and/or information requests from tax authorities for audits
perform his/her own balance sheet reconciliations and also review those prepared by direct reports
preparation and review of RTR reports for internal and external reporting
reconciliation of Inventory balances
delivering monthly internal reporting on activity to finance and operational teams including sourcing and merchandising to aid in business decisions
responsible and accountable for the end-to-end solution and performance of an integrated set of processes, reporting and provisioning processes
responding to ad hoc queries as required, prioritising work eﬀectively to ensure that these are responded to on a timely basis
preparation and/or review and submission of local compliance work, such as VAT and tax periodic returns
responsibility for assigned GB10 Functional areas end to end processes and reporting including any direct reports
journal preparation and execution
managing the various internal stakeholders and accompanying change management programmes to oversee successful service delivery
inputting data required to produce reports around statutory reporting processes
ensuring responses to Transfer Pricing requests for related party financial information for TP documentation and TP returns
responsible for timely completion of compliance tasks associated with entities accountable for
key contact for Group Finance & External Auditors
maintenance and understanding of RMX Database
overseeing the day to day management of the iStock raw material system, ensuring adherence to SLA, controls and implementing process efficiencies
working collaboratively with various internal and external stakeholders
supervision/review of reports to support Indirect Tax reporting / reclaim processes
burberry plc, a global multi-billion-pound luxury fashion business, is seeking to hire a Lead Accountant. The role is part of the Burberry Business Services organisation based in Leeds, United Kingdom
responsible and accountable for the end-to-end solution and performance of an integrated set of EMEIA processes
responsibility for managing stakeholder relationships, issue resolution and working collaboratively with all
support Retail Stocktake processes
serve as escalation for customer complaints, service failures or adherence issues in the Raw Materials iStock system
liaising with internal BBS resources and external service providers including external auditors
managing the various internal and external stakeholder relationships to oversee successful service delivery
the Lead Accountant will be responsible for execution of Record to Report EMEIA tasks within the BBS Finance function in accordance with the Group Policies, IFRS and local GAAP requirements, agreed service level agreements and key performance indicators
in addition to relevant technical accounting expertise, this position requires a strong manager of people, processes and projects as responsibilities also include supervising a small team of accountants and improving BAU processes to achieve efficient ways of working
manage relationship with key internal stakeholders, including Group Finance and Commercial team, and external stakeholders, including External Audit
preparation and review of monthly reports including the investigation of variances and reporting of these to the Finance Team
review and approve transactions, journals, balances and reports
serve as escalation for customer complaints, service failures or adherence issues in GB10
supporting the design, development, embedding and documentation of the Statutory Accounting team
management of internal BBS resources and external service providers including external auditors
the successful candidate will actively participate in the development of the team, helping to transition work into the BBS function ensuring processes are identified, transferred and improved to ensure a streamlined, efficient team within the overall BBS Finance function
line Manager providing support and review of work for direct reports, providing regular feedback
reconciliation and confirmation of specific balance sheet accounts
oversee and review the Supply Chain Inventory balances
review and approve transactions, balances, journals and reports
working towards agreed roles, goals, timescales and ensuring that work is carried out to expected standards
job holder will be accountable for managing a team of accountants which will service functional shared service requirements on a global basis
completion of half year and year end additional financial information
identify opportunities to improve processes and controls around statutory accounts
managing and supporting accountants with the prioritisation of ad hoc queries to ensure that these are responded to on a timely basis
supporting the design, development, embedding and documentation of the Indirect Tax Processing team

Requirements

part-qualified accountant or willing to start studying for an accounting qualification
ability to build strong relationships, both with the wider Finance team and throughout BBS
accounting role within a large, listed, multinational company is a plus
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works well as part of a team and is willing to help others within the team
worked within a multicurrency environment; understanding the impact of movements in exchange rates on reported results is a plus
keenness to develop and learn new skills
qualifications & Experience
studying towards a professional accounting qualification e.g. ACA, CA, ACCA or CIMA
professional accounting qualification is required e.g.ACA, CA, ACCA or CIMA
experience of BPC, an advantage
can do attitude to work and ability to work to month end deadlines
professional accounting qualification is required e.g. ACA, CA, ACCA or CIMA
studying towards Professional accounting qualification i.e. ACA, ACCA, CIMA or similar
part-qualified accountant or studying for an accounting qualification
professional accounting qualification is required e.g. ACA, CA, ACCA or CIMA [Candidates near to qualifying will be considered]
professional accounting qualification is preferred e.g. ACA, CA, ACCA or CIMA
works collaboratively within a team and has dealt with change
experience working in an accounting team in a Shared Service environment is a plus
demonstration of management/supervisory experience, including history of hiring, training, motivating and retaining accounting personnel is desirable
A capability to build the role and adapt to changes in the working environment
at least 3-5 years of relevant accounting experience, 1 year of which must be post qualification
statutory Accounts experience preferred
good technical indirect tax / compliance experience preferred
requires good understanding of IT systems and processes
can provide examples of effective leadership and getting the best out of people, including during demanding periods
excellent attention to detail
strong technical background with experience in a FTSE company applying IFRS or local accounting GAAP is required
at least 1 years of relevant accounting experience. SAP and retail or FMCG industry experience preferred
must be able to fully grasp the broader issues and provide functional guidance to the finance team
demonstrated management experience, including history of hiring, training, motivating and retaining accounting personnel
demonstrable ability to identify and grasp the broader issues
demonstrable ability to identify and grasp the broader issues and provide guidance
has track record and appetite for delivering continuous improvement. Able to generate commitment to change amongst own team
observes and champions corporate policies and business values
proactively asks for and acts on personal feedback, developing a high level of self-awareness
can provide evidence of working collaboratively with peers
2-3 years of relevant accounting experience
requires excellent understanding of IT systems and processes
SAP and fashion retail industry experience preferred
supports continuous improvement and demonstrates a commitment to change

Trade

accounting
Accounting

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it manager

10 the last 264 days, recently 2023-06-30

Responsibility

at Burberry, we believe creativity opens spaces
this role will be responsible for Delivery Management across Checkout, Commerce Platform and legacy E-commerce platform delivery streams
management of QA Test resources
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collaborate with solutions delivery teams and tower leads to establish a Test framework and cohesive approach to testing
lead in the service transition for projects and programmes across the Product Development, Supply Chain & Sustainability portfolio
delivery of a continuous service improvement roadmap
responding to a reported service incident, identifying the cause, and initiating the incident management process
maintain the testing framework and standards
establish the governance process to ensure adherence to the Test framework
delivering a luxury customer experience for our offices as recognised by our office users
delivering an luxury customer experience for our Offices as recognised by our office users
prioritising incidents according to their urgency and influence on the business
ensure alignment with our roadmaps and enterprise architecture principles, standards and governance process
project Lifecycle Management - understanding different phases of delivery and contributing to planning or running of them
ensure appropriate planning and management of test resources
responsible for coaching, developing and managing team of Commerical IT Specialists
producing documents that outline incident protocols
manage logical to physical design, between internal and external delivery partners
collaborate with other QA Managers to establish processes for the execution of test phases
embed flexibility in the testing processes to account for testing across multiple types of services on multiple types of platforms
work closely with project managers to ensure that Service Transition requirements are incorporated into all projects from the outset
spend time in our offices and engage with our user base/key stakeholders
spend time on our offices and engage with our user base/key stakeholders
develop and maintain the incident management processes and procedures, following a
where required, establish and direct innovation-led proof of concepts and make recommendations on technology adoption
collaborate and manage chosen test partner
identify additional Test Management tooling requirements and facilitate the procurement of the required tools
engage with 3rd party support provide to improve service
lean methodology of addressing IT service-related incidents
ensure that delivery projects plan for all relevant architectural governance, design reviews and gating
oversee all test phases – unit, system, integration, functional, non-functional, OAT, etc
validate that the defined requirements have been met and reporting any gaps
build relationships across IT service leads
monitor the health of incident management across IT
our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities
this is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today
identify and manage Service Transition Risks and Issues in and between projects in the portfolio
oversee that Demand activities are supported via the right support models
specifically open / close rates, age of open incidents, level of reopens, complaints and escalations
develop an evolving solution architecture for projects across the Supply Chain Upstream domain, addressing business function needs and ensuring alignment with known business function priorities and roadmaps, agreeing design changes and trade-offs where pragmatic
we aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do
assess the progress and effectiveness of the test effort
lead the setup of automated, risk based and intelligent testing to optimise regression testing
regular reporting on project Transition status to Service Manager and Portfolio Managers
working on 24x7x365 rota
work with the Security and Information Risk functions to ensure any solution meet the needs of our security standards and principles
they will also be a member of the broader Digital IT Leadership team, who are collectively responsible for ensuring health of delivery across the portfolio, an open and collaborative culture and the personal development and overall wellbeing of our teams
agile Delivery Management - driving the continuous usage of agile and lean tools and techniques, and ensuring working practises are iterated to achieve effective delivery across streams
commercial Management - management of supplier payments, involvement in commercial negotiations and managing 3rd party relationships
define the project requirements for all support, including acceptance into service, early life support / hypercare and ongoing support based on agreed service and technical designs
as a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities
execute review cycles including informal review, formal review, testing sign-off and quality assurance review
collaborate with Testing Managers to create a process for the execution of all required test phases – unit, system, integration, and functional acceptance
partner with project teams to transition of all new and amended services to the Service Owners and Support Teams using agreed acceptance into service criteria
contribute to the communication of new and changed services to all affected parties
using Incident and Problem Management within the ITSM toolset
planning Management - providing a consistent and ongoing approach to planning, forecasting, estimating, managing risk, metrics and contingency planning. Ensuring plans, assumptions and progress are well communicated to a range of stakeholders
ensure the Service Catalogue is maintained for new Services
act as a Major Incident Manager on the rota

Requirements

demonstrated experience in Testing
demonstratable experience of multiple end-to-end transition lifecycles in complex multi-systems, multi-vendor global programmes
thinks customer and Possesses a customer-first mentality
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experience in IT Incident Management or working in IT service management role
ability to collaborate with other architects in the creation or architectural artefacts, such as roadmaps, standards, and reference models
A self-starter and self-motivator who is comfortable in a fast-paced environment, with strengths in prioritisation and time management
experience in Application Development
professional / Hands-On experience with Test Management Tool HP ALM
comfortable building collaborative relationships with the ability to constructively challenge
great communication skills with users, internal team and 3rd parties
customer-centric mindset and a firm knowledge of ITIL Service Delivery processes
ability to collaborate with Product Managers/Business Analysts to pragmatically balance architectural principles against business requirements to design sustainable solutions
experience managing across multiple complex deliveries, in a fast-paced environment
demonstrable background within a similar technical project management role
knowledge of Quality Standards & Procedures - ISTQB Foundation preferable
experience with Large scale, complex projects across both Agile and Waterfall methodologies
strong judgement, with willingness to take responsibility for project decisions
good negotiation skills
good understanding of Incident Management tools and be able to implement new innovative solutions
design end to end solutions that characterise what products or services are being proposed and how these services will be delivered
experience implementing Agile and Lean tools and techniques
excellent organisational skills and strong attention to detail; with the ability to bring clarity to challenging problems and facilitate their solutions
understanding of automated test tools
experience with large, disperse teams & across different time zones
experience in Agile, Waterfall and Hybrid delivery and service transition
able to review data an understand patterns
university Degree or equivalent
strong problem solving, analytical, and time management skills
solution Architecture experience delivering solutions using agile delivery methodologies and working with architecture governance processes
experience building successful agile delivery teams
experience working with offshore teams
experience with Jira would be beneficial
excellent communication skills and the ability to convey information succinctly and concisely
consulting background or similar experience preferable, with a high level of comfort with ambiguity
to take complex technical challenges and come up with a solution
experience of working and delivering in a complex and fast-moving environment

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manager

10 the last 319 days, recently 2023-11-09

Responsibility

project management, overseeing critical steps to achieve delivery
at Burberry, we believe creativity opens spaces
governance & E2E process reviews
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build Seasonal & Capsule Critical Paths Across All Functions
underpin calendar evolution with analytics and project managing strategic calendar changes
managing the Digital Samples workflow which is responsible for shooting all Burberry collections for our e-commerce and third party platforms
calendar Project Management
develop and execute user adoption plans for new ICS Portfolio Delivery initiatives
creating and refreshing Burberry’s rolling strategic plan per direction from executive team and the external market
delivery & Stakeholder Management
to support the Store Manager with all procedures put in place to streamline and safe guard the store
supporting to the functional teams, to ensure that there is a cohesive plan to address all open audit items
be a brand ambassador to effectively lead the recruitment of high calibre retail candidates across the EMEIA region
coordination, Tracking and reporting of the Burberry Critical Path
managing the end to end Critical Path for all Digital Samples seasonal requirements
participating and contributing to the design of Burberry’s benefits and mobility strategy, taking the lead on implementation
create and implement change management strategies that minimise user resistance to change
oversee development of Burberry’s climate Transition Plan disclosure, alongside reporting and finance colleagues
supporting the development of a CI framework that can be used to govern and monitor BBS functional improvements
review creative concepts, digital content and product development to ensure alignment with our values and commitments
analyse product performance to establish a Visual Merchandising strategy that supports the business through a reactive approach
lead communication on content reporting to all stakeholders for .com, capsules and Runway
lead the Consolidation of SC calendar needs, risk & mitigations to share with wider business
you will be expected to build positive relationships within the Retail IT Team, broader internal stakeholders and our external vendor network
oversee the collection, management and assurance of Burberry’s global energy and carbon data
work closely with the functional CI resources to support them in the delivery of CI related projects and initiatives
conduct due diligence checks on all talent, including content creators, influencers, models and VIPs
work closely with Stakeholders during the recruitment process. to develop a resourcing strategy and cost effective solutions
supporting the BBS functions to ensure that all open audit actions are being addressed , e.g
proactively identify potential issues and provide resolution to ensure risks are mitigated
monitor progress on timeline, against time, cost and allocated resources
key to success is the control and execution of strong programme delivery to deliver business value at the earliest opportunity
work with the senior manager process improvement to develop and deploy an approach to automation that is pragmatic e.g
manage team of TA Partners
managing deadlines / outstanding action items / stakeholder engagement and rollout plans
advising and ensuring proper administration of expatriate payroll, compensation and benefits
ensure milestones achievement, identifying risks/issues , removing roadblocks, proposing mitigation actions and escalating where appropriate
you will be expected to cover for the Retail IT Director as and when required
to manage aftersales process , including co-ordination with on-site tailors/external vendors to elevate the client experience
engage with external stakeholders such as key industry working groups, consultancies, and NGOs, and monitor wider industry decarbonisation efforts
deployment of Power Apps, is scalable and adaptable cross functionally
establish strong and effective working relationships with the Marketing, Design Studio and Creative Media teams, providing ongoing, in-person support as necessary
partner with talent team to identify key performers
regularly keeping up to date with regulations, trends and industry best practice, sharing knowledge with the wider HR team
team Management
to manage the FOH replenishment of all stock and non-stock articles to support the client experience including packaging, props and refreshments
line management of a Programme Manager and Project Manager
thereby building a capability that ensures BBS become more relevant to other functions as well as Finance, HR and Procurement
facilitate approvals of assets and messaging for all channels, including for editorial partners and creators
ensure KPI’s are met within the team
our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities
drive functional accountability and flag outstanding items to relevant stakeholders as appropriate
this is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today
development of communications to educate and inform employees about benefit programmes in order to support high employee engagement and uptake
create and deliver user training programmes that enable users to effectively use new technologies and tools

Requirements

bachelor's degree in a relevant field such as business administration, computer science, or communications
strong communication skills, with a strong ability in disseminating briefs in a routine and organized manner
ability to prepare and conduct cross-functional meetings independently and guide discussions
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previous experience working in a media operations role
strong project management skills and the ability to manage multiple projects simultaneously
minimum of 5 years of experience in change management, user communications, and user training awareness
presents a welcoming attitude to change and adjusts dynamically to continuous business change and improvement
experience within Performance Media
excellent communication and interpersonal skills with the ability to build relationships with stakeholders at all levels of the organisation
experience with IT portfolio delivery and familiarity with related technologies and tools
ability to absorb large quantities of information and identify key points
ability to seamlessly handle multiple plans at once
proven experience in visual merchandising within the luxury fashion industry
passion for delivering amazing service to customers
strong track record of leading cross functional teams in innovative projects, from launch to completion
proven background and experience within UK Benefits at manager level, ideally with experience of implementing a benefits platform
strong and effective communicator
professional experience with a top rating from a strategic consultancy, investment bank or a business similar to Burberry
skills/Experience
excellent organisational skills and meticulous attention to detail
experience in CI/ Process Improvement/ project management
ability to build strong relationships with multiple stakeholders across corporate and creative teams
previous experience in a Talent Acquisition Manger role within a retail business
ability to proactively track progress and ensure completion of critical aspects of workstreams
must be resourceful and highly organised with an ability to learn and work independently
strong analytical skills with the ability to analyse data and provide insights to stakeholders
experience with developing and executing user adoption plans and strategies
drive to develop expertise in the area of shared services and the business processes it delivers
managerial level experience is required
ambassador for brand and product
excellent Team player who is Passionate about Burberry, Products and the Fashion industry
solid knowledge of employee benefits programs, regulations, and best practices in the UK including taxation and P11d
exceptional organisational skills
excellent understanding of luxury fashion market, at industry and individual competitor level
programme delivery & Agile delivery experience, preferably in the retail industry
excellent communication skills both verbal and in writing

Trade

retail
sales

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project manager

12 the last 288 days, recently 2023-08-01

Responsibility

at Burberry, we believe creativity opens spaces
will be a key member of the Digital team and will manage projects from inception through to delivery
develop and maintain project plans, timelines, and budgets for the allocated projects within the SIP
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be a key member of the Digital IT team and will manage projects from inception through to delivery
day to day management of the creative activities, making sure teams are working efficiently, to brief, deadlines and budget
core Responsibilities
core
manage team to design, develop, and implement new security technologies as necessary to support business and technology solutions
developing and establishing briefs of project objectives, maintaining stakeholder communication and highlighting strategic and policy issues for the development team
planning for creative and content workload assigning internal and external resources
engage business functional or IT stakeholders to establish project sponsorship, and collaboratively draft project charters
manage the global VM production schedule for the delivery of projects from briefing through to final delivery
work closely with vendor implementation PM and team to track and adhere to timelines
identify and manage risks and issues related to the allocated projects within the SIP
preparing and updating overall construction strategies, programmes, schedules and other documentation to monitor and track objectives
communicate effectively across all teams so they are clear on scope and deadlines
establish project plans and initiate project mobilisation by confirming project scope, budget estimate, resources, roles and responsibilities
prepare and communicate detailed production schedules, timing plans and estimating, building and maintaining relationships with key stakeholders and suppliers
manage project financials including estimates, budgets and forecasts
will have excellent a knowledge and working experience in Agile and an understanding of Jira and continuous delivery
work with project teams to ensure technical quality of security focused deliverables and adherence to security standards, governance and controls practices
communicate any risks in delivery or major issues to stakeholders and work to create a resolve
contribute to production workflow processes to enhance and increase efficiency and quality of deliverables
lead planning workshops to provide a detailed plan for the full project duration with rolled up milestones for reporting
managing the contractor tender process and associated activities of the development team, the general contractor, specialist contractors and relevant suppliers
track and monitor progress
manage project financials including initial estimates, budgets and forecasts
manage annual budgets, monthly trackers, new supplier set-up and timely invoice processing with accounts
manage project resource allocation, coordinating resources to meet project objectives
coordinate with cross-functional teams to ensure project deliverables are completed on time and within budget
ensure annual budgets are in place to proactively refresh and replace end of life hardware globally
defining and maintaining a project cost plan covering all aspects of the planned CAPEX and OPEX
be in charge of Delivery Reports and stakeholder alignment
troubleshoot any work-flow issues and escalate them to senior team members where necessary
our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities
this is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today
develop and maintain relationships with key stakeholders to ensure their expectations are met or exceeded
ensure support documentation and playbooks are in place to allow 3rd party service partners to effectively build, stage and deploy hardware
analysing individual works package contracts and identifying the key interfaces, critical path and milestones
act as project lead for new incentives, campaigns, redesigns and innovations relating to digital content delivery
manage project resource allocation, co-ordinating resources to meet project objectives
support the wider VM team by managing resource and the intake of campaign projects
own the end to end processes required to manage technology standards for hardware and services deployed to corporate offices, stores and supply chain locations globally
project managing a portfolio of luxury store fit out projects across the EMEIA Region, ensuring they are within programme, budget and design tolerances
facilitate the definition of project scope, goals and deliverables by conducting primary and secondary research, such as interviewing stakeholders, facilitating workshops, collecting market research, etc
assist in the implementation of potential new suppliers by creating and maintaining accurate, up-to-date project plans and managing third party providers and stakeholders to ensure adherence to project timelines
we aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do
manage project scope, ensuring that it remains aligned with the SIP goals
advising on all areas of risk to the works and associated risk management
engage the necessary stakeholders on an ongoing basis
will be responsible for the delivery of the Design, Development, Testing and Adoption of a project - working closely with the business and a team of Business Analysts, Product Owners and developers
will be responsible for orchestrating the delivery of the Discovery, Development, Testing and Adoption of a project - working closely with a team of Business Analysts, Engineers and Product Managers, both onshore and offshore
have responsibility for orchestrating the delivery of the Discovery, Development, Testing and Adoption of a project - working closely with a team of Business Analysts, Product Owners and Engineers
develop and maintain an ongoing hardware management lifecycle policy to ensure we balance return on investment with operational effectiveness and supportability for all store and end user technology
to Implement Corporate Visual Merchandising policies and standards throughout retail, wholesale, outlets and travel retail sites with the region for all windows, seasonal and in store product changes
as a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities

Requirements

master's degree in a relevant field such as Computer Science, Information Systems or Business Administration
security-related certification such as CISSP, CISM or CRISC
certification in project management methodologies such as Agile, Scrum, or Six Sigma
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understanding and certification in Agile and an understanding of Agile Project Management approaches and how to apply them
experience in risk management, change management, and project budgeting
experience with security frameworks such as NIST or ISO27001
experience of delivering projects across Order Management and Order Fulfilment technology
experience of running delivery of digital/technology projects in a global organisation or across territories is essential
experience of working in a global organisation, ideally Retail
relevant experience of managing construction project delivery in the EMEIA region
enthusiastic, passionate and driven
exceptionally organised and experience in managing workflows and production pipelines in a fast-paced environment
regional directors
project Management and Other Tools
knowledge of security technologies and solutions
experience with cloud security solutions and technologies
experience with data protection regulations such as GDPR
experience working with Order Management System , IBM Sterling in particular, or other similar order fulfilment technology
A self-starter and self-motivator who is comfortable in a fast-paced environment, with strengths in prioritisation and time management
an understanding of Agile delivery and an understanding of Agile Project Management approaches and how to apply them is preferred
strong numerical and analytical skills with a meticulous attention to detail
understanding of luxury retail construction
excellent interpersonal, organisational and communication skills
significant project management experience on large projects or programmes of work
strong communicator with the ability to build and maintain relationships across the business
store managers
knowledge of DevOps methodologies and tools
experience managing across multiple complex deliveries, in a fast paced environment
experience working with offshore teams and agencies
experience working in a large, complex organisations
demonstrable background within a similar technical project management role
good comprehension of business logics and needs
proven ability to control & plan project budgets
multi-channel in your thinking with the ability to manage multiple activities under pressure with effective prioritisation and strong time management skills
merchandise and Planning teams
experience with vendor management and procurement
experience working with multiple offshore development teams

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operations manager

12 the last 304 days, recently 2023-10-10

Responsibility

ensure employee life cycle events are delivered to agreed quality, payroll cut-offs, and SLAs
at Burberry, we believe creativity opens spaces
anticipate and plan for peaks in workload using stakeholder engagement and via pro-active monitoring of volume metrics
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utilise colleague and stakeholder feedback to identify opportunities to improve our ways of working
job Purpose
continuously strive to minimise key people dependencies through cross training and robust process definition
to support the Store Manager with all procedures put in place to streamline and safe guard the store
delivery
managing order flows with Third Party Partners
lead the support of Burberry’s technology landscape across Product, Supply Chain and Sustainability
to effectively use space and stock in the back of house to maximise productivity and minimise stock loss
proactive participation and input onto management of external/offshore IT support teams
manage and motivate the support team based in the UK and Italy
manage assortment and content delivery in line with Brand vision & ones which contribute to the financial success of the Business
handle operational escalations and service failures undertaking root cause analyses and remediations as required
to manage the alterations and repairs process
lead in support planning and optimisation across Internal Manufacturing, Supply Chain, Wholesale, Merchandising and Data as it evolves with the business
founded in 1856, Burberry today remains quintessentially British, with outerwear at its core
leading the Security Operations team and services
responsible for Tax compliance within the SOTC sub-function
to work closely with Retail Standards and Operations team regarding deliveries, dispatches, facilities, uniforms and procedures
proactively work to reduce single points of failure across the support model and support a shift left agenda
managing Security Monitoring and automation use case development
manage content delivery for.com and 3rd party accounts across all categories
seek to enhance Tier 0 self-service content in order to reduce the volume of colleague queries and questions
to manage aftersales process , including co-ordination with on-site tailors/external vendors to elevate the client experience
lead and support the team in achieving objectives/adhering to KPIs’
to manage the Asset and Profit Protection team to effectively reduce shrinkage
contribute towards Incident Resolution, Root Cause Analysis and Problem Management
develop and contribute to our product design language, ensuring it is respective of our Brand, and catering for all user’s needs
we aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do
oversight of strategic Security Solutions and suppliers
support the integration of Scope 1 and 2 data into relevant data management platforms
to manage the FOH replenishment of all stock and non-stock articles to support the client experience including packaging, props and refreshments
oversee and manage relationships between the Business and Vendors
to support with any stock related collaboration with other departments
providing On call support for Major Incidents and escalations
shape support contracts with 3rd parties ensuring support cover is appropriate from a business need and cost perspective
promote the correct and consistent usage of HR technologies
as a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities
our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities
supporting Security Analysts with Incident analysis and assessment
ensure digital congruency across regions; maintain updates on the Flo tool
support delivery of relevant mandatory and voluntary ESG disclosure requirements
this is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today
stakeholder management and communication with both internal and external parties
to maintain the highest standard with regards to maintenance and Health and Safety
lead and report on Major Incidents and Problem investigation, collaborating and actively contributing to root cause analysis and resolution
champion a enterprise and cross functional approach to support and service maintenance
you are able to demonstrate your end-to-end UX skills through your recent portfolio of work
deputise for other members of the HR Operations Leadership Team as required
partner with Burberry Anywhere team to develop and execute content delivery strategies
leading Threat Hunting activities and Adversary based exercises
deliver the quarterly data collection, approval and analysis of global operational energy, waste, and water data from a network of internal energy data providers
first and foremost, you must be a ‘people’ person. Nurturing and upskilling your team is a critical part of this role, and we will empower you so you can get the best out of your design team
to lead the digital merchandising operations, support digital commerce & Burberry Anywhere teams in ensuring an innovative & exciting consumer experience through a balance of Art & Commerce
to support the Store Manager to manage the Asset and Profit Protection team to effectively reduce shrinkage
identification and research of external security threats
works with the commercial leadership to effectively plan and deliver agreed upon support services through the Burberry Business Services
to ensure all cash and payment procedures are followed
working closely with Service Management team to proactively manage backlogs and escalating where necessary
ensure that weekly/monthly/quarterly/annual audits, compliance checks, and data quality activities are completed and agreed remediations are executed against a risk based approach
manage the delivery of Burberry’s Scope 1 and 2 Science Based Target, and maintain the procurement of annual global renewable energy volumes and certificates
lead sessions re the improvements within the systems to speed up content delivery process
to ensure that the store operates in accordance with store and company administration systems and procedures and to minimise losses including Omnichannel and stock pull back
manages and is accountable for transactional service delivery and operational procedures for Credit and Cash operations within the BBS. This includes ensuring that the metrics/SLAs are met
you will lead by example and ensure the UX and Product design approach is embedded in to every step of our delivery process

Requirements

experience leading a team within a shared services / global business services environment underpinned by a tiered service delivery model
ability to use data to inform priorities and focus continuous improvement efforts
possesses an innate desire to challenge the status quo with a natural inclination to ask “why”
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excellent organisational skills and meticulous attention to detail
demonstrate experience of leading and managing a security operations function within global environment
accounting or Finance Related Bachelor’s Degree would be desirable but not a necessity
previous experience in the role driving a Store BOH maintaining exceptional customer service standards
proactive character capable of driving the operations forwards in a positive way - with a hunger for inspiring change and improvement
demonstratable knowledge and experience of ITIL processes including Incident, Problem and Change Management
you must be able to plan, execute and communicate your ideas to stakeholders and the wider department
experience of site-level energy, water and/or waste auditing
excellent communication skills both verbal and in writing
excellent interpersonal skills, collaborating and liaising with peers in other IT functions
sound understanding of Store maintenance, facilities, Health & Safety procedures
highly motivated problem solver with the capability to communicate with stakeholders across all level of the organisation
team leadership experience and knowledge of building and shaping a high performing team
you must have hands on experience of end-to-end UX, and are able to get stuck in to design activities when needed
experience in building and maintaining strong working relationships with stakeholders at different levels of the organisation
experience working with emissions calculation frameworks such as the GHG Protocol, DEFRA, and the EIA
ability to work in a busy team environment
passionate about service / security – keeps up to date on the latest news and trends
A formal professional accounting qualification would be desirable but not a necessity
previous experience managing after sales
functional experience of managing Major Incidents , Problems and Releases
strong Data literacy skills
you’ve got multiple hands-on experience with exploratory and evaluative qualitative research methods, appreciating their limitations and when to apply them appropriately
strong verbal and written communication skills including the ability to use logic and data to influence decision making
experience working with external energy providers and waste contractors

Trade

human Resources
Human Resources

Salary in other companies in the position operations manager

HANCOXREAD RECRUITMENT	14800 £	11000 £ 14800 £
IO ASSOCIATES	14400 £	11000 £ 14800 £
PUBLIC SECTOR RESOURCING	14000 £	11000 £ 14800 £
TECHNICHE GLOBAL	12800 £	11000 £ 14800 £
MCGREGOR BOYALL CONSULTING	12583 £	11000 £ 14800 £
HAYS RECRUITMENT SERVICES	12000 £	11000 £ 14800 £
SANDERSON RECRUITMENT PLC	12000 £	11000 £ 14800 £
BARCLAY SIMPSON EUROPE	12000 £	11000 £ 14800 £
EAMES CONSULTING	11164 £	11000 £ 14800 £
I3 RESOURCING	11000 £	11000 £ 14800 £

Job title	National average salary	Average salary in this position	Average salary in this company	Average salary in this position in the country
customer service	2950 £	2891 £	2358 £	1971 £
merchandiser	2950 £	2858 £	2358 £	2237 £
service advisor	2950 £	1760 £	2358 £	2251 £

BURBERRY

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