BML DIGITAL is looking for employees for positions:
project manager
Working hours
full-time | Temporary | Contract
Requirements
ITIL Foundation
relevant experience in a similar role
relevant experience in a similar role, at least Project Manager level
relevant experience in a similar role within an IT role
experience in migration/divestment
experience in end user services
IT infrastructure separation experience
people Management experience
Responsibility
you will engage with key stakeholders across the Digital and IT teams to identify the requirements for management and procurement of end user hardware, along with processes to manage these throughout their lifecycle
architect
Working hours
full-time | Temporary | Contract
Requirements
relevant experience in a similar role
experience in user data migration
advanced in Azure
IT infrastructure separation experience
experience in access management polices & procedures
divestment experience a bonus
experience in migration/divestment
reading: reliably commute or plan to relocate before starting work
data architect
Working hours
full-time | Temporary | Contract
Requirements
relevant experience in a similar role
divestment/migration experience
experience in data centres and/or SOC/NOC
READING: reliably commute or plan to relocate before starting work
service manager
Working hours
temporary
Requirements
previous experience of a management position in an IT and/or Customer Support Role
people Management skills
the ability to organise, structure and develop teams to support new systems and services
able to coach and mentor team members
ITIL foundation certified or equivalent experience
A full UK drivers licence is required to allow travel between sites
Responsibility
responsible for the processes and procedures related to escalations and colleague complaints
responsible for the management of all services and staff associated with the provision of the first line IT support provided by the Service Desk
developing end user facing processes and maintaining high levels of standards where there is interaction between end users and the IT Service Desk
manage the Service Desk, Telephony Support and IT Admin teams, ensuring that these are resourced appropriately and deliver an efficient personalised support service to our business users
ensure SLAs are met or exceeded by the Service Desk, Telephony Support and IT Administration teams and service delivery plans are implemented where SLAs fall below expected levels
ensure communications across all channels are effective and timely including those related to service disruption, scheduled change and general information such as newsletters