deal with customer complaints and enquires, providing the best possible outcome
provide assistance with the induction and training of new starters
assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments
ensure the personal appearance of sales staff is in line with company guidelines
Requirements
strong verbal and written communication skills
sales assistant
Requirements
strong Communication skills
great role model who supports colleagues by mentoring and sharing knowledge to build stronger team
confident & Outgoing
clear, confident, and motivational communicator with excellent verbal, listening and written communication skills
effective selling skills
experience of effectively prioritising workload to achieve team goals and objectives
A passion for customer service and a proven record of delivering excellence in this area
knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Manager
Responsibility
keep all displays up to date
to deputise for other staff, work within departments, or carry out other duties as required
supervisor
Requirements
previous supervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment
previoussupervisory or Team Leader experience in a fast-paced Retail/ Customer Facing environment
passionate about retail & hold a good understanding of the latest trends and our competitors
passionate about retail & the outdoors
great role model who supports colleagues by mentoring and sharing knowledge to build stronger team
previous experience of coaching and mentoring individuals
previousexperience of coaching and mentoring individuals
clear, confident, and motivational communicator with excellent verbal, listening and written communication skills
Responsibility
ensure all new colleagues complete mandatory training required
maintain a high Net Promotor Score
duty manage and take responsibility for the store in the absence of the Store or Department Manager
drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analysing reports for effective product placement
train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments
uphold a store that is safe and compliant operating environment for all colleagues and customers
store manager
Responsibility
we are Blacks and have been since 1863
we live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration
we want to be the leading global omnichannel retailer in the sports and outdoor industry
we live and breathe the outdoors, from simple walks and technical hikes, to arduous expeditions and intrepid exploration
established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally
our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them
to be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives
Requirements
great coaching, mentoring and team building skills that drives team performance
clear, confident, and motivational communicator with excellent verbal, listening and written communication skills
management experience, preferably in a similar format of retail
experience of effectively prioritising and delegating workload to achieve team goals and objectives
A proven record of successfully promoting and growing a brand or service in the local community
A passion for customer service and a proven record of delivering excellence in this area
be able to demonstrate the ability to improve store performance & standards through effective planning
robust working knowledge of retail KPI's and the proven ability to control costs, increase sales and improve the customer experience
manager
Requirements
great coaching, mentoring and team building skills that drives team performance
clear, confident, and motivational communicator with excellent verbal, listening and written communication skills
management experience, preferably in a similar format of retail
experience of effectively prioritising and delegating workload to achieve team goals and objectives
A proven record of successfully promoting and growing a brand or service in the local community
A passion for customer service and a proven record of delivering excellence in this area
be able to demonstrate the ability to improve store performance & standards through effective planning
robust working knowledge of retail KPI's and the proven ability to control costs, increase sales and improve the customer experience
Responsibility
uphold a store that is safe and compliant operating environment for all colleagues and customers