operations administrator
5 the last 223 days, recently 2023-06-19
Responsibility
- build strong relationships with operational departments, demonstrating reliability in delivering tasks to the deadlines agreed
- work collaboratively with other teams throughout the business to enable resolution to any customer disputes which may be hindering payment outcome
- using your strong administrative skill, ensure all documentation provided to support with potential legal cases are accurate & clear
Show more +5 - provide day to day administrative support to a broad range of the operational teams within BES Utilities, along with telephony activity when required
- provide day to day support to the wider High Debt & Litigation department within Adamson House, completing a range of administrative & customer contact activity to enable successful outcomes for long standing arrears
- undertake varies departmental upskills to enhance your personal skill set, providing you with a dynamic set of experience to enable further progression within the business
- reporting into the Operations Manager, understand & react to the daily priorities from the varies workstreams within High Debt to achieve maximum productivity & overall payments
- ensure that the quality of work is delivered is to the expected standard, which will be further underpinned with the necessary training & local investment
Requirements
- previous experience in an office / telephone-based role would be essential
- previous experience in a Collections / office / telephone-based role would be essential
- A strong ability to prioritise & assess timescales
Show more +3 - utility industry experience would be desirable, but not essential
- highly collaborative with a natural passion for wanting to resolve customer issues/arrears
- "Can-do" attitude
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