office manager
5 the last 77 days, recently 2023-07-28
Responsibility
- belmond is seeking an Office Manager & Human Resources Support to work in Belmond’s Trains & Cruises Central Office, London
- the ideal candidate will have exceptional communication, organisational and administrative skills and impeccable attention to detail
- ensuring the efficient day-to-day running of the Central Office, you will also provide support to the Human Resources department
Show more +43 - about the products
- support provision will also extend to our operational teams
- belmond whisks guests away on evocative adventures across land and water
- the legendary Venice Simplon-Orient-Express journeys between captivating European cities
- office Management
- belmond is seeking a Office Manager & Human Resources Support, based in London, to be responsible for ensuring the efficient day to day running of the Trains & Cruises Central Office
- sister train British Pullman runs lavish day excursions from London
- to develop a good knowledge of the local area to advise employees/visitors on its amenities and events
- this is an exciting opportunity to be part of a busy, dynamic team with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards
- making sure that the office is in excellent condition, this includes ensuring all amenities, facilities & processes are all in order and delivered to a high standard
- manage day-to-day office operations including desk/meeting bookings, occupancy optimisation, space usage, storage, office equipment and consumables
- royal Scotsman offers thrilling escapes in the Scottish Highlands
- functions include acting as a central point of contact for any office related queries, meeting room preparation, catering, the receiving & delivery of goods and health & safety compliance
- eastern & Oriental Express connects ancient wonders and cosmopolitan cities in Southeast Asia
- the role will also act as a support function to the Human Resources department with onboarding/offboarding, administration, recruitment coordination, welfare initiatives & any other ad hoc projects
- organise and manage building passes and staff lockers
- on the water, Les Bateaux Belmond luxury barges cruise through Burgundy, Champagne and Provence
- demonstrate exceptional knowledge and service skills in supporting employees, teams and visitors ensuring they have an exceptional experience while at the office
- coordinate and manage onsite and offsite storage solutions, including document archiving
- about the role
- the ideal candidate will have relevant experience within a similar role in order to demonstrate strong communication, organisational and administrative skills in handling and coordinating different teams in order to ensure an excellent working office environment
- through a strong working relationship with the serviced office provider, act as the ‘key contact’ for Belmond on all matters relating to the Corporate office including the day-to-day operation
- ensure the smooth running of the switchboard function
- to be the expert on the services/facilities provided by the Belmond Corporate office and the wider building/campus in order to advise employees and visitors
- receive deliveries and organise couriers, informing relevant people of successful execution of the requests
- be the first point of contact for all candidates, visitors and contractors attending the office, ensuring that a level of service excellence is demonstrated during all these interactions
- ensure a warm welcome to visitors
- setting up meeting rooms and organising the catering for any monthly events and any other ad hoc meetings as required
- to be the expert on the services and facilities provided by the T&C Central Office, ensuring they are maintained and accessible to employees and guests alike
- organise and receive couriers, deliveries and post
- to be the central point of contact for any office related queries, seeking to answer all queries in an accurate and timely manner
- to partner with IT to prepare all electronical equipment ahead of new starter’s first day
- be the first point of contact for issues and requests, liaising with the building provider to report and follow up to ensure a timely resolution
- act as lead fire marshal and maintain fire logs
- have a strong working relationship with wider serviced office provider, keeping the office updated on any plans, events or changes to the wider office space that they should be aware of
- this includes employees not on site
- maintain working relationships with all office related suppliers, external contractors and third parties to ensure the office always has sufficient supplies and all amenities are maintained to a high standard
- implement and promote sustainable and environmental practices and initiatives in conjunction with the Green Team
- support employees while working from home by ensuring that they have suitable equipment and materials to work effectively
- be knowledgeable on the buildings amenities, access points, fire exits in order to be able to give accurate and thorough building tours
- sending weekly reminders for the completion of the office attendance tracker
- ensure building fob access is maintained & regularly audited
- to ensure facilities issues and certifications are logged/filed, including building records
Requirements
- associate
- 2 – 4 years relevant experience within a similar role
- the ideal candidate will
Show more +14 - previous experience in a similar role – advantageous
- have 2-3 years’ experience in a customer/client/service led role within a corporate or luxury hospitality environment
- exposure to Human Resources administration or CIPD qualification - advantageous
- have experience in delivering exceptional client/customer service
- demonstrated ability to be innovative and creative
- have experience in developing and managing relationships with third-party suppliers and providers
- exceptional communication, organisational & administrative skills
- working knowledge of MS Office
- time management skills
- have experience or awareness of managing office facilities
- ability to follow instructions & work independently when required
- have a qualification in First Aid, and Health & Safety
- attention to detail and high level of accuracy
- computer literacy skills
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