BELMOND MANAGEMENT is looking for employees for positions:
food & beverage supervisor
Responsibility
ensuring an exceptional Food & Beverage service is provided to our guests
managing guests’ dietary requirements
ensuring LQA standards are met and maintained
ensuring all F&B cleaning is complete based on the Standard Operating Procedure and reported accordingly
maintaining F&B stock level, both operational and supplies, including china, crockery and glassware
deputy manager
Language
italian
Trade
management
Management
Responsibility
providing exceptional customer service to passengers, ensuring their needs and expectations are met or exceeded
recruiting, training and managing a team of service professionals, such as stewards, chefs and attendants, ensuring they deliver top-quality service
ensuring the safety and security of passengers, crew and the train itself. Implementing safety protocols and emergency procedures
coordinating dining services on board, working closely with the culinary team to provide an exceptional fine dining experience
ensuring the train is maintained in impeccable condition and that the sleeping compartments and public areas are kept clean and well-maintained
enhancing the overall passenger experience by personalising services, addressing passenger concerns and managing special requests
supporting the Train Manager in overseeing all aspects of the train’s operations, including scheduling, staff management and logistics to ensure a seamless and punctual journey
Requirements
3-5 years’ relevant experience within a similar role, ideally in the luxury hospitality industry
preferably a bachelor’s degree in hospitality management, business administration or a related field
proven leadership ability and experience in handling and coordinating different teams
demonstrated ability to be innovative and creative
exceptional customer service skills and a passion for exceeding passenger expectations
excellent communication and interpersonal skills for interacting with passengers, staff and other stakeholders
understanding of safety regulations and procedures related to passenger train services
good food and beverage service skills and solid knowledge of industry practices and trends
cleaner
Trade
cleaning & Sanitation
Cleaning & Sanitation
Responsibility
ensure spaces are well kept during the day by taking out trash, tidying furniture and dusting surfaces
sweep and mop floors and vacuum carpets
wash and sanitize toilets, sinks and showers and restock disposables in guest and back of house areas
wipe mirrors and windows
report major damages and oversee repairs
Requirements
proven experience as Public Area Cleaner or in a similar role
entry level
attention to detail and conscientiousness
knowledge of use and maintenance of cleaning equipment and appliances
must have the right to work in the UK
marketing coordinator
Working hours
full-time
Responsibility
you will support the commercial marketing team to deliver the B2B, B2C and B2B2C marketing activities across all available channels
if you are looking to develop your skills and be part of the future of luxury, this is your moment
coordinate the recordings of product training
provide the digital marketing teams with updated collateral and resources for distribution on our digital platforms
as Marketing Coordinator – B2B & Commercial at our Global Office, you are part of a team that bring the legend of Belmond to life
produce brand level sales tools and assets
manage and monitor the submission of collateral via the ticketing system
produce content for the internal resource hub in accordance with the internal commercial calendar
Requirements
associate
part time administrator
Working hours
part-time
Responsibility
le Manoir aux Quat’Saisons, A Belmond Hotel
our team has a unique passion for delivering excellence to the highest standard
this is an excellent opportunity to work with a driven and passionate team focused on providing a quality experience
role
created by celebrated chef Raymond Blanc OBE, Le Manoir aux Quat'Saisons is one of the country's most cherished manor house hotels. With a 2 Michelin star restaurant and beautiful kitchen gardens all based in Great Milton, Oxfordshire
we look for people who aspire to learn new skills, are loyal, committed and wish to grow and develop within an inspiring culture
we are currently looking for a part time Pastry Administrator. This role supports the day to day Pastry team with all administration including rotas, allergies, purchasing, function sheets, emails and general administration
the role is 18 hours and part time - ideal days would be Monday, Wednesday and Thursday but there is an element of flexibility
Requirements
entry level
crm manager
Working hours
full-time
Language
english
Responsibility
the CRM Manager plays a critical role in understanding and utilising Belmond’s guest data
leveraging advanced analytical models to target our guests with the right offers at the right time across various touchpoints and channels
designing user journeys that enhance and personalise each interaction with the brand
belmond has been a pioneer of luxury travel for 46 years, building a passion for authentic escapes into a portfolio of one-of-a-kind experiences in some of the world’s most inspiring destinations
the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service and is part of the world’s leading luxury group LVMH Moët Hennessy Louis Vuitton
belmond is currently recruiting a CRM Manager to join the Global Brand & Marketing team based in our Corporate office in Bloomsbury, Central London
the role is able to benefit from our current hybrid working policy involving a combination of days in the office and working remotely
explore opportunities to widen the B2C CRM channels to WhatsApp, SMS, Postal etc
Requirements
associate
3-4 years experience in a related field such as CRM, guest lifecycle management and email marketing
experience with campaign management and marketing automation tools including a preference for Salesforce Marketing Cloud
demonstration of understanding of data segmentation and lifecycle journey building
knowledge of HTML and CSV
experience with Responsys considered an advantage but not a requirement
what you should know when applying
the role is available immediately
payroll administrator
Working hours
full-time
Responsibility
le Manoir aux Quat’Saisons
our team have a unique passion for delivering excellence to the highest standard
this is an excellent opportunity to work with a driven and passionate team focused on providing a quality experience
our aim is to create a centre of excellence in all of its many facets from the welcome to the service, from the garden to the rooms and not forgetting the unforgettable dining experience
each of these facets are part of the overall success. If one part fails, we all fail. So, each of us, regardless of our role, have ownership in the success of reaching our goals
the role
we are looking for a Payroll Administrator to work within our fantastic HR team
we know only too well though that it is not the luxury, the glorious food, nor the classic rooms which will make the guests return. IT IS YOU. Your smile, your genuine care, your thoughtfulness and your enthusiasm that make the difference
sous chef
Trade
food Preparation & Service
Food Preparation & Service
Language
italian
english
Working hours
full-time
Responsibility
belmond is seeking a Sous Chef for the Royal Scotsman train
assist the Executive Chef in managing the kitchen team and maintaining food quality standards
about the train
participate in the creation and development of new menu items, tastings, spec sheets, allergens and costing
the Royal Scotsman rekindles the romance of rail travel
ensure compliance with food safety and sanitation guidelines
departing from Edinburgh, this luxurious train offers 2- to 4-night journeys around the Scottish Highlands
maintain accurate inventory of ingredients and supplies
Requirements
4 years relevant experience within a similar role
mid-Senior level
pastry chef de partie
Working hours
full-time
Responsibility
the role involves working in a team with high standards within all sections of the pastry kitchen
this is an opportunity to learn and develop your knowledge in pâtisserie, chocolaterie and bakery
our people have a unique passion for delivering excellence to the highest standard
this is an excellent opportunity to work with a driven and passionate team focused on providing the highest standard of service
we are looking for a Demi Chef de Partie to join the two Michelin star pastry team at Belmond Le Manoir aux Quat’Saisons
we look for people who aspire to learn new skills, are loyal, committed and wish to grow and develop within an inspiring culture
housekeeper
Responsibility
we are currently looking for a Floor Housekeeper to join the team at Le Manoir aux Quat'Saisons
our people have a unique passion for delivering excellence to the highest standard
this is an excellent opportunity to work with a driven and passionate team focused on providing a quality experience
this role involves taking responsibility for checking al the rooms and public areas with an eye for detail to ensure that the guests receive the service that exceeds their expectations
we look for people who aspire to learn new skills, are loyal, committed and wish to grow and develop within an inspiring culture