BEAR HOTEL

Responsibility

• what we are looking for
• we are looking for a keen and enthusiastic receptionists to join our growing team
• greet all guests and assist them with check-in and check-out
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• be able to ensure that all guests receive prompt, friendly and efficient service in accordance with hotel procedures
• maintain a positive attitude and friendly demeanor
• you will use your skills to maximise all revenue opportunities by up selling at all times
• respond to all guest questions and requests
• check guests in and out of hotel, ensuring friendly and efficient service, promoting all the hotel and sister hotel facilities
• answer and forward phone calls
• follow all the daily tasks set out by the Reception manager using Reslynx reservations system and our online booking agents
• manage guest bookings and reservations
• the Bear Hotel is a 3\* coaching inn with 36 bedrooms and 6 individual self catering apartments and Cottage. We are situated in the heart of the Market Town of Cowbridge
• have an eye for detail to pre-allocate rooms to guests, taking into consideration any special requirements and requests
• keep a tidy and orderly workspace
• the shift patterns are 7am - 3pm / 3pm - 11pm andinclude weekends and bank holidays
• assist with administrative tasks as needed
• you will have a pleasant and personal manner at all times, developing both guest and working relations with other team members and the general public
• part-Time 3 shifts per week £11.00 ph Tuesday 7-3pm Wednesday 7-3pm Saturday 3-11pm
• liaison with inter-departments in making sure high standard of customer care
• full- time 5 shifts Salary is £22,880 mixed shifts 40 hours a week full time hours
• hardworking and keen to learn new skills
• ideally have used OPERA or Fourth Hospitality but not essential

Requirements

• administrative Assistants & Receptionists: 1 year

Earnings for position hotel receptionist

Current offers for the position:

Responsibility

• formerly a 13th-century coaching inn, The Bear sits serenely at the centre of the charismatic market town of Woodstock
• full of period features, oak beams, and rich interiors, it’s a hidden gem where the combination of history, culture and exceptional facilities make it one of the finest 4-star hotels in Oxfordshire
• becoming a team member here at Macdonald Hotels & Resorts means joining close hotel and resort teams where a world of opportunity exists to develop your skills and progress your career in hospitality
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• we are looking for an Assistant Food and Beverage Manager with superb people management skills to support our Food and Beverage operation
• as Assistant Food and Beverage Manager, this is a key role supporting the day to day leadership & development of our team members in Food and Beverage, overseeing the restaurant, bar and event facilities
• to maintain consistent awareness of security especially related to stock, cash, equipment and to ensure all department procedures are fully adhered to

Requirements

• excellent guest service skills with a background of exceeding guest expectations
• strong knowledge of the hospitality industry
• current experience developing a strong team of waiters and floor staff
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• be able to deliver total passion and commitment to excellence with maximum attention to detail
• excellent communication and organisation skills
• strong coaching & performance management skills
• high level of personal presentation and self confidence
• assistant Restaurant Manager: 1 year
• restaurant Supervisor / management: 1 year
• woodstock: reliably commute or plan to relocate before starting work

Earnings for position food and beverage manager

Current offers for the position:

Responsibility

• formerly a 13th-century coaching inn, The Bear sits serenely at the centre of the charismatic market town of Woodstock
• full of period features, oak beams, and rich interiors, it’s a hidden gem
• its history, culture and exceptional facilities make it one of the finest 4-star hotels in Oxfordshire
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• as a Macdonald’s Front Office Manager, you will be vital in delivering an outstanding experience to all our guests
• to ensure that you and the team provide a warm welcome to all guests on their arrival
• to assist guests in a friendly, courteous and professional manner throughout their stay
• to deal with all complaints/problems politely and positively and make every effort to resolve them
• to monitor all guest accounts ensuring that charges posted are correct and that supporting documentation is readily available
• you will often be the welcome smile and the waving hand saying goodbye to The Bear
• becoming a team member here at Macdonald Hotels & Resorts means joining close hotel and resort teams where a world of opportunity exists to develop your skills and progress your career in hospitality
• to deal efficiently with all reservations requests, confirmation of bookings and special requests
• hire and train front-of-house staff
• to have full knowledge of hotel rates and terms of business and take every opportunity to upsell rooms and on-site spend
• we see you as a real ambassador of our company, operating on the front line with an organised, proactive approach and a meticulous eye for detail
• create and maintain shift schedules
• as Front Office Manager your key responsibilities will include
• you enjoy being part of a busy team but also have the drive to build a strong team, always keen to deliver the highest standards and exceed our guests’ expectations
• implement upselling techniques and monitoring room allocations in order to maximise revenue
• oversee the FOH’s day-to-day operations
• to recruit, train and develop the team
• ensure customer satisfaction by quickly resolving any issues
• to ensure that the hotel switchboard is operated to the Company standard, and ensure that all messages and requests are correctly handled
• we are looking for a person with a positive can-do attitude to the role and experience in a hotel reception environment. Previous experience in using Opera would be of benefit
• managing and monitoring rotas to ensure staffing meeting business demands
• facilitate efficient communication between front and back-of-house
• assisting with holiday cover for Night Audit team
• be a prominent part of the hotel's Duty Management team
• to have a working knowledge of how to provide support to sales colleagues in their absence e.g. reservations, sales leads, conference/events

Requirements

• be IT literate
• previous experience working with OPERA would be preferred, but not essential
• minimum of 2 years’ experience as an Assistant Reception Manager or Front Office Manager in a quality hotel of a similar size
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• reception Manager: 1 year

Current offers for the position:

Responsibility

• formerly a 13th-century coaching inn, The Bear sits serenely at the centre of the charismatic market town of Woodstock
• ensuring all of our guests are met on arrival and warmly welcomed
• ensuring our guest history report is thoroughly checked prior to arrival and any discrepancies addressed to ensure a seamless guest journey
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• full of period features, oak beams, and rich interiors, it’s a hidden gem where the combination of history, culture and exceptional facilities make it one of the finest 4-star hotels in Oxfordshire
• becoming a team member here at Macdonald Hotels & Resorts means joining close hotel and resort teams where a world of opportunity exists to develop your skills and progress your career in hospitality
• maintaining the accuracy of our databases and building guest profile information by gathering, verifying and recording guest details
• assisting guests in arranging activities throughout their stay, from a taxi to entrance tickets to Blenheim Palace, you’ll make sure you and your team have a fantastic knowledge of the the area and range of activities
• encouraging cross-departmental communication and continuing to build relationships with external activity centres and partners
• recording our guest comments and concerns, including these in handover and daily communication to all departments; you’ll also ensure swift and professional resolution and follow through
• actively following all Macdonald Hotels standards at each and every interaction with our guests, you’ll lead this from the front, making sure your team are following these standards and providing them with immediate feedback, development and coaching
• recording and accurately reporting all maintenance and housekeeping issues to our Maintenance team, proactively ensuring resolution and ultimately guest satisfaction
• deputising for the Front Office Manager, you’ll have responsibility for the day to day running of the team, expertly managing arrivals and departures to ensure a seamless guest journey

Requirements

• reception Supervisor: 1 year

Earnings for position reception supervisor

Current offers for the position:

Responsibility

• clean and prepare all assigned areas to the highest standards, including guest bedrooms and public areas
• maintain a safe and clean environment, adhering to all health and safety requirements and security procedures
• formerly a 13th-century coaching inn, The Bear sits serenely at the centre of the charismatic market town of Woodstock
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• full of period features, oak beams, and rich interiors, it’s a hidden gem
• ensure that all storage areas are kept clean, tidy, and restocked
• undertake deep cleaning tasks when required
• its history, culture and exceptional facilities make it one of the finest 4-star hotels in Oxfordshire
• take responsibility for understanding our products and services
• proactively look for ways to improve or enhance the guest experience
• as a Macdonald’s Housekeeping Assistant, you will play a vital role in delivering an outstanding experience to all our guests
• experience in a similar role would be helpful, but we will also offer training if you are willing to learn, take pride in your work and are committed to delivering our high standards
• you should have a keen eye for detail, an organised approach, and a willingness to exceed our guest’s expectations
• providing our guests with a memorable stay every time is the ambition of our department, so if you’d like to play a vital role in this, we’d love to hear from you
• the housekeeping assistant will always respect guests’ privacy, and you'll be required to keep the hotel's rooms and public areas spotlessly clean whilst checking and reporting any repairs when necessary
• becoming a team member here at Macdonald Hotels & Resorts means joining close hotel and resort teams where a world of opportunity exists to develop your skills and progress your career in hospitality
• often operating on the front line, you are the real ambassadors of our company and are committed to consistently delivering high standards

Earnings for position room attendant

Current offers for the position: