AXIS EUROPE PLC

Responsibility

• job Details
• ref-22544
• ref-20309
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• answering calls to tenants in relation to repair works and dealing with queries in an effective manner
• location
• using company systems to process orders adequately in order to invoice clients
• stratford
• updating the system with all interactions with residents
• processing supervisory or trade reports to determine action required to resolve repairs
• contract Type
• updating system with all interactions with residents
• resolution of minor complaints at call level
• full-Time Permanent
• maintain and action emails from contract mailboxes
• maintain logs and monitor variation request
• closing Date
• arranging appointments for residents with trades people in a cost effective and organised manner
• logging current jobs onto our job management system/database
• the key person communicating between the resident and maintenance worker
• answering payment queries of both sub contract and client
• working with Supervisors and trades people to organise and schedule work
• ordering equipment needed for the operatives job
• keeping all activity logged and up-to-date in an accurate manner
• liaising with staff at customer sites keeping them up-to-date with progress information
• follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance
• it is the responsibility of all staff to ensure that their day to day activities embrace sustainability and reduce the impact upon the environment by minimise waste and maximise recycling; saving energy; minimise water usage and report any electrical faults, water leakage or other environmental concerns to the facilities or line manager
• ensure the effective delivery of service in line with Axis Health and Safety policies and procedures
• cooperate with colleagues from other departments in a timely manner if and when necessary
• liaising with staff at customer sites keeping them up to date with progress information
• scanning and copying of files as required for contract delivery
• rescheduling appointments using planning tools
• provide information to your line manager in a timely manner when requested to do so
• requirements / Skills / Experience
• rescheduling appointments using our planning tools

Requirements

• previous experience in a similar role
• excellent Telephone Manner
• customer Service focused
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• excellent Communication skills
• ability to identify problems
• ability to identify customers’ needs
• willing to go the extra mile to deal with a difficult situation
• previous experience in an administrator role
• ability to prioritise issues
• other Key Information
• excellent communication skills both verbal and written
• ability to meet tight deadlines
• own a smartphone which you will use as part of your job
• own a Smartphone which you will use as part of your job
• ability to prioritize and meet tight deadlines
• ability to work under pressure
• attention to detail
• working hours 8am-5pm Monday-Friday
• team player

Trade

• real Estate
• Real Estate

Earnings for position administrator

Responsibility

• job Details
• ref-21761
• day-to-day supervision of the contract dealing with residents, customers and ensuring that all operatives are working efficiently and productively
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• location
• brentwood
• liaising with the residents and customers and dealing with any queries or issues which may arise
• ensuring works are completed on time and to a high quality standard
• contract Type
• organising operatives, assist in planning appointments in conjunction with the call centre
• completion of appropriate paperwork such as method statements and risk assessments, delivering tool box talks
• closing Date
• attend regular weekly/bi-weekly meetings with your line manager
• attend pre-inspections where necessary and submit reports within 48hrs for standard orders and within 24hrs for complaints/emergencies
• ensuring that suppliers/subcontractor works are carried out in accordance with the work sheets given and in a timely manner meeting all contract KPI targets
• ensure that all variation sheets are appropriately completed and signed by the client or client representative
• ensure that the construction phase Health & Safety file and relevant F10 is present, updated and maintained on site
• ascertain that all subcontractors and operatives carrying out works on site have been inducted
• obtain and ascertain that method statements issued by subcontractors are adequate and acceptable prior to authorising works to proceed
• driving from site to site as part of the daily duties
• monitor quality of work through on-site inspections, reports and KPI's
• it is the responsibility of all staff to ensure that their day to day activities embrace sustainability and reduce the impact upon the environment by minimise waste and maximise recycling; saving energy; minimise water usage and report any electrical faults, water leakage or other environmental concerns to the facilities or line manager
• to undertake such duties, which are commensurate with the post from, time to time to the direction of the Management
• ensure that all variation sheets are appropriately completed and signed by the client or client representative; provide contracts supervisor/manager with such signed copies at the earliest opportunity
• day-to-day supervision of the Mould & Damp Team and ensuring that all operatives are working efficiently and productively
• be jointly responsible for ensuring the work place is tidy and safe at all times including all Axis operational offices
• must be prepared to comply with all company policies and procedures
• ascertain that all subcontractors and operatives carrying out works on site have been inducted; ensure that every operative is appropriately qualified to carry out the operations they propose to engage; obtain and ascertain that method statements issued by subcontractors are adequate and acceptable prior to authorising works to proceed
• attend Pre-Inspections to properties for Mould & Damp which include taken photos
• attend Post-Inspections to properties for Mould & Damp which include taken photos

Requirements

• repairs and maintenance Industry
• performance Management
• previous supervisory experience on a maintenance site
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• customer Service focused
• excellent Communication skills
• ability to prioritise
• ability to meet tight deadlines
• ability to work under pressure
• previous responsive maintenance experience
• people Management
• worked at a supervisory level
• tool Box Talks Delivery
• knowledge of Health and Safety Regulations
• working alongside the client
• excellent Communicator
• ability to multi task and work to tight deadlines
• other Key Information
• full UK driving licence
• company will carry out a DBs check
• working hours 8am-5pm Monday- Friday

Trade

• construction
• Construction

Responsibility

• job Details
• ref-21657
• ref-20836
  Show more +17
• location
• stratford
• contract Type
• full-Time Permanent
• closing Date
• salary
• £28000 - £28000 per Annum
• liaise and work with credit control to identify and resolve and debt issues relating to your assigned contracts
• it is the responsibility of all staff to ensure that their day to day activities embrace sustainability and reduce the impact upon the environment by minimise waste and maximise recycling; saving energy; minimise water usage and report any electrical faults, water leakage or other environmental concerns to the facilities or line manager
• review and approve sub-contract claims for payment through completion of work orders
• review and approve sub-contract claim’s for payment through completion of work orders
• manage the end-to-end valuation, application and accounts processes for all works in accordance with contract terms, including variations
• submit variations and quotations in a timely and professional manner, ensuring proposals are commercially viable, profitable and risk adverse
• attend progress meetings and provide commercial reports to clients and senior management as required
• manage, develop and maintain key processes, delegated authority rules and systems of working
• attend progress meetings and provide commercial reports to the client and senior management
• ensure compliance with all terms, conditions and practices of the assigned contract

Requirements

• previous responsive maintenance knowledge
• previous experience in a similar role
• strong analytical skills and attention to detail
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• ability to multi-task and work to tight deadlines
• other Key Information
• working hours 8am-5pm Monday- Friday

Earnings for position commercial administrator

Responsibility

• job Details
• ref-20309
• location
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• stratford
• contract Type
• full-Time Permanent
• closing Date
• ensure the effective delivery of service in line with Axis Health and Safety policies and procedures

Requirements

• other Key Information
• own a Smartphone which you will use as part of your job

Earnings for position apprentice administrator

Responsibility

• job Details
• ref-21854
• location
  Show more +8
• stratford
• contract Type
• full-Time Permanent
• closing Date
• ensuring that all follow on jobs are actioned by the end of the day
• arranging appointments for residents with trades people in a cost effective and organised manner
• keeping all activity logged and up-to-date
• rescheduling appointments using our planning tools

Requirements

• previous experience in a similar role
• previous experience in call centre environment and/or dealing with high volumes of calls
• excellent communication skills
  Show more +3
• ability to prioritize tasks
• other Key Information
• working hours 8am to 5pm Monday-Friday

Earnings for position scheduler