undertake elements of water infrastructure and non-infrastructure design under the supervision of others within multi-disciplinary project teams
obtain and analyse information, and report on findings
prepare and present engineering solutions to others
produce engineering drawings, reports and undertake site surveys
develop designs in accordance with the client’s requirements and relevant design standards to achieve fit for purpose and cost-effective solutions
work collaboratively within a team environment to develop and maintain good working relationships with clients and other stakeholders
thrive in a fast-paced environment that brings different challenges every day
be familiar with health, safety and welfare e.g., Construction, Design and Management Regulations and how these principles can be incorporated into your designs
Requirements
computer literate and conversant with the MS Office suite with a basic knowledge of engineering packages such as AutoCAD
desire to develop existing skills and acquire new technical competences to enhance personal and team capability
proven ability to work within a team environment with a dedicated approach to meet project deadlines
proven enthusiasm to embrace and participate in career development initiatives
can employ a client focused approach to service delivery
full Driving Licence
customer service manager
Responsibility
be responsible for managing an array of customer and client enquiries via telephone, in person, website and email channels
ensuring the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
take ownership of tasks including resolution of any issues that might arise
manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs
manage the customer and stakeholder engagement within the capital programme for NWL framework
programme coordination of all private land entry
project risk and customer plans for the capital programme
Requirements
experience of working in a customer service role
experience of working within the utilities sector is desirable but not essential
good People Management Skills
can communicate clearly and professionally both written and verbally
full Driving Licence
senior ecologist
Working hours
full-time | Permanent
Requirements
an ecological or environmental degree
membership of a relevant professional body
clean driving licence
out of the box thinking
pragmatic approach
strong coordination skills
sound knowledge of processes and technical standards within ecology
computer literate
Responsibility
liaise with clients on ecological technical matters
payroll
Working hours
full-time | Contract
Responsibility
optimise and promote the use of employee and manager self-service to drive efficiency and reduce non-value-add activity
offer suggestions and participate in projects for automating HR process where possible
coordinate overpayment and debt recovery processes
support with basic payroll calculations such as hourly/daily rates of pay
issue offer letters/packs and contracts, and act as point of contact for contract queries
support the timely resolution of HR and payroll queries, in conjunction with the wider HR team, outsourced payroll team and business managers
maintain an up-to-date knowledge of basic regulatory, legislative and systems changes relevant to the service, to ensure the function operates effectively and compliantly
import variable and ad hoc payment requests to the payroll system, and liaise with outsourced payroll to facilitate off-cycle payments
senior civil engineer
Working hours
full-time | Permanent
Responsibility
ensure that health and safety in design development is at the forefront of our work
lead and deliver clean water and waste water infrastructure projects within a framework contract
develop designs in accordance with the Client’s requirements and relevant design standards to achieve cost effective solutions
undertake the role of lead engineer on small, medium and large sized projects
provide input into proposals, works scope, works schedules and budgets
assist in the professional development of project team members
develop projects from feasibility stage through detailed design to construction
develop designs in accordance with the client’s requirements and relevant asset standards to achieve cost effective solutions
Requirements
computer literate and conversant with MS Office suite and relevant engineering software packages
have design or operational experience in a utility industry, ideally UK potable water
strong technical background in the design of Water / Wastewater network and treatment works
BSc/BEng qualified
experience of working in the Design & Construct environment with partnering contractors to deliver the successful implementation of engineering solutions
working towards Chartered Engineer status and membership of a relevant institution (e.g
degree qualified, and Chartered or Incorporated Engineer Individuals with qualifications that do not fully match the above criteria but have the relevant equivalent experience are invited to apply
previous experience in a technical engineering lead role on projects
business administrator
Working hours
full-time | Permanent
Responsibility
effectively balance the priorities of the ELTs
manage the diary for the ELT within remit
coordinate travel logistics UK and abroad, including trains, flights, and accommodation
use the finance system for raising and processing PO’s and invoices
work to the highest levels of accuracy with excellent attention to detail
coordinate both internal and external meetings, including room booking, arranging agendas, preparing packs and papers, ordering catering, taking minutes where appropriate
proactively filter, respond to, and follow through on all queries, calls, and emails
prioritise own workload and respond to frequently changing demands
senior electrical engineer
Working hours
full-time | Permanent
Responsibility
develop effective concept design solutions that are consistent with the project brief
undertake a wide range of design work on all aspects of the functions design and maintenance
implement effective, value for money and innovative design solutions to meet technical and project requirements
maintain high technical standards, consistent with the project brief
process projects through preliminary and detailed design with particular emphasis on client requirements and innovation
liaise with clients and ensure their requirements are effectively communicated to the team
prepare and check engineering designs, calculations, and oversee drawing production
prepare and check contract documents and scheme cost estimates
Requirements
A team player and communicator who can take a design from start to finish including site support to our project managers and construction team whilst working on their own initiative
senior estimator
Working hours
full-time | Permanent
Responsibility
prepare detailed analytical tenders and estimates from first principles within defined timescales
maintain and update records of tenders, including change control, TQs, terms and condition queries, etc
maintain and update records of tenders, including change control, TQs and terms and condition queries and such like
assist with approvals process to ensure that all bids have the necessary approvals in accordance with company procedures and governance sign offs for a compliant submission
ensure that estimating procedures are followed in the production of each tender and project managed through to tender sign off and submission
generate and conclude the detailed risk assessment process on all bids specific to each complex project and on development use this for conclusion of the tender price submission
develop a library of outputs and pricing data for all infrastructure works with the current UU framework and proactively update this for cost build up functions
generation of hand over packs and facilitate handover to Operations team in detail to ensure both commercial model and risk and opportunities within each specific project is clearly and understood
Requirements
degree qualification in an engineering, technical or commercial discipline
planning manager
Working hours
full-time | Permanent
Responsibility
lead the overall integrated P6 programme meeting the contract reporting timelines for the programme of works
produce earned value analysis data
formally issue programme updates to the client as required by the contract
attend progress meetings with internal and external customers and deliver presentation on project progress
engage with supply chain and bid team members to discuss and achieve optimum programme and method solutions
identify, communicate and add key programme risks to the risk register
develop and produce fully logic linked, resource loaded and integrated programmes comprising the development, consents, design, procurement, construction and commission compliant with the PMO standards
perform analysis and scenario modelling for any potential project change and be able to provide resource and delay analysis
Requirements
A degree or HND in Civil Engineering or other engineering degree
HND, Degree or higher qualification
NEC4 knowledge
professional membership
good understanding of the Bid/Tender process, with the ability to interpret ‘Instruction to Tender’ documents highlighting the programme requirements
highly organised with an excellent attention to detail and meticulous approach
excellent communication skills and be able to manage stakeholders at all levels
experience working in construction for a Contractor – minimum 7 years’ experience
planner
Working hours
full-time | Permanent
Responsibility
complete set productivity targets for planners
to keep a track of Ops non-completions throughout the day and plan top-up work to meet the completion targets
to work closely with stores/supervisors in order to plan and complete jobs
answering and resolving customer enquiries and demonstrating ownership of the problem
answering incoming calls from Customer and UU in line with the contract SLA’s
build effective working relationships with the field operations
undertake ad-hoc projects as required by the Planning Team Leader
to plan a full schedule of works in line with the set targets i.e. commercial & to be planed ahead by 7 days
Requirements
excellent communication skills at all levels
excellent time management
client & Customer focused
A drive to move forward and bring betterment in all that is done
strong admin skills
good interpersonal skills
A good knowledge of the scheduling function
Contract type
adherence to telephony daily work schedules
comply with speed of call answering to meet telephony targets
complete & comply with outbound call targets
answering and resolving customer enquiries via telephone and demonstrating ownership
answering and resolving client enquiries via telephone & email