technician
Responsibility
- we are currently seeking a Level 2 Field Technician, who has a strong background with hands-on IT support and hardware replacements
- diagnose, research and troubleshoot computer system issues Hardware and software - networking, VPN, connectivity, server, and other network devices/peripherals
- respond promptly and professionally to alerts and end-user IT issues
Show more +5 - install, configure, and support desktops, laptops, virtual machines, mobile phones, VOIP products, servers, backup systems and miscellaneous devices
- travel within primarily a 125km radius of the Mildenhall area to customer locations
- ad-hoc travel outside of above radius is required at times
- monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, logging daily activities and documenting solutions
- function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress
Requirements
- US citizenship
- working VISA
- experience troubleshooting Active Directory, TCP/IP networks, and common PC and Mac applications/operating systems, Exchange and Office 365
Show more +4 - experience working with WANs, LANs, TCP/IP, Firewalls, Routers, and Switches
- strong knowledge and experience with computer/server hardware and software trouble shooting
- experience using centralized management tools for disk imaging, installing software packages, patching, and monitoring IT systems
- experience with DELL specific hardware replacements a plus
Salary in other companies in the position technician
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