it support technician
Responsibility
- provide technical support and troubleshooting for hardware, software, and network issues
- install, configure, and maintain computer systems, software, and peripherals
- set up and configure user accounts, email, and security settings
Show more +8 - manage and maintain servers, databases, and other IT infrastructure
- monitor and maintain network connectivity and performance
- respond to support requests in a timely manner and escalate issues as necessary
- keep up-to-date with new technologies and IT trends
- provide training and technical guidance to employees and clients as required
- support customers in an education setting
- provide a friendly face and excellent customer service to our clients and colleagues
- experience in audio-visual support and maintenance
Requirements
- proven experience as an IT Support Technician or similar role
- excellent knowledge and experience of Active Directory and Group Policy
- experience managing Windows Server
Show more +10 - experience in Office 365 administration
- experience in supporting Office/Sharepoint/OneDrive
- familiarity with Google Workspace and Azure Active Directory
- knowledge of Apple Configurator
- knowledge of SCCM
- unifi products, particularly WiFi
- technical support: 2 years
- excellent problem-solving and analytical skills
- excellent communication and interpersonal skills
- ability to work independently and as part of a supportive and friendly team of colleagues
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