ARENA GROUP

Responsibility

• general Information
• city
• ipswich
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• liverpool, Manchester
• leicester, Loughborough, Nottingham
• bromley, Croydon, Surbiton, Sutton, Uxbridge
• kettering, Leighton Buzzard, Milton Keynes, Newport Pagnell, Northampton, Oundle, Peterborough, Wellingborough
• birmingham, Dudley, Kingswinford, Walsall, Wolverhampton
• birmingham
• manchester
• brighton, Hove, Lewes, Worthing
• brighton, Lewes, Worthing
• bradford, Doncaster, Leeds, Sheffield, York
• middlesbrough, Newcastle upon Tyne
• grantham, Leicester, Lincoln, Loughborough, Melton Mowbray, Newark on Trent, Nottingham, Sleaford
• batley, Bradford, Brighouse, Huddersfield, Leeds, Mirfield, Morley, Pudsey
• wakefield
• uxbridge
• state/Province
• suffolk
• provide service activity, incl. performance actions and maintenance/retrofits activities, in the team on a specific product group/family
• greater Manchester, Merseyside
• provide service activity, repairs, retrofits, and maintenance activities on Xerox High Volume Production Printers
• leicestershire, Nottinghamshire
• greater London, London
• bedfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire
• west Midlands
• greater Manchester
• east Sussex, West Sussex
• east Riding of Yorkshire, North Yorkshire, South Yorkshire, West Yorkshire
• north Yorkshire, Tyne and Wear
• provide field service activity, incl. performance actions and maintenance/retrofits activities, in the team on a specific product group/family
• leicestershire, Lincolnshire, Nottinghamshire
• west Yorkshire
• north Yorkshire, West Yorkshire
• perform the full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance
• country
• provide installations and de-installations of Xerox & third party products within agreed customer timeframes in order to meet contractual agreements
• installation and deinstallation of Xerox Production Printers
• provide installations and de-installations of Xerox within agreed customer timeframes in order to meet contractual agreements
• manage call activity; perform call close administrative requirements
• recognize additional business opportunities or selling points at customers and report via appropriate channels to Xerox
• timely escalation of technical problems to minimise downtime
• united Kingdom
• timely escalation of technical problems as specified in the escalation-procedure in order to minimize the down-time of machines
• recognise and feedback additional business opportunities
• adhere to proper escalation procedures to resolve customer issues
• department
• actively communicate with colleagues to share technical information in the correct way
• proactively communicate with colleagues to share technical information
• provide customer training on assigned products in accordance with current field procedures
• technical Customer Services
• manage the business relationship with customers according to the agreements in their contracts in order to optimize customer satisfaction
• manage relationship with the client to optimise customer satisfaction
• responsible for assigned company assets
• date
• responsible for supportive participation in team functions and adherence to agreed-upon practices and procedures developed by the Team
• tuesday, October 10, 2023
• friday, September 29, 2023
• wednesday, September 20, 2023
• thursday, September 28, 2023
• thursday, September 21, 2023
• thursday, September 7, 2023
• wednesday, August 30, 2023
• tuesday, August 29, 2023
• tuesday, August 15, 2023
• monday, August 14, 2023
• provide outstanding service to our clients. It is imperative that our customers devices are working correctly, and that they receive top-notch service at all times
• tuesday, August 1, 2023
• tuesday, August 8, 2023
• wednesday, July 26, 2023
• thursday, July 27, 2023
• friday, July 28, 2023
• monday, July 24, 2023
• monday, July 10, 2023
• tuesday, July 11, 2023
• friday, July 7, 2023
• thursday, June 29, 2023
• tuesday, June 27, 2023
• thursday, June 22, 2023
• sunday, June 11, 2023
• assist other service reps as required with; call support, knowledge sharing & problem resolution
• working time
• use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly
• achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum

Requirements

• this could include past roles as an Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair
• superior time management skills and RELIABILITY
• our customers are counting on you
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• experience in a field-based service role
• good problem-solving skills
• electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems
• electrical skills/qualification
• skills in the use of diagnostic tools, such as multi meter’s

Benefits

• laptop

Responsibility

• general Information
• city
• wimborne Minster
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• kingswinford
• state/Province
• dorset
• to support your colleagues, wherever practicable, to ensure they meet their objectives
• west Midlands
• country
• creating and maintain end user MFD training guides
• to support the Management Team in delivering change that benefits the business as a whole
• managing regular planned communication with all relevant client contacts
• to adhere to Itec’s Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible
• monitor all incomplete deals and communicate potential risks to Management
• united Kingdom
• educating the existing client base on the full range of products and services and identifying opportunities for additional sales
• department
• maintaining detailed and accurate CRM records and status updates
• raise equipment invoices and credit notes to lease companies and to customers
• sales
• sales Support
• check that all sales paperwork is accurate and complete prior to processing new deals
• to undertake such other duties as may be reasonably expected
• date
• overseeing new sales proposals and presentations to existing clients
• raise purchase orders to suppliers and order all new equipment into stock
• wednesday, August 2, 2023
• ensuring the smooth and successful implementation of sales projects into your customers, including end user training, for both install and refresher training
• monday, July 3, 2023
• ensure that systems are constantly updated in respect of deal status, machine locations, installation dates, lease details etc
• wednesday, June 28, 2023
• overseeing implementations of new sales to existing clients
• work to ensure that all deals go from order to install / invoice as quickly as possible whilst maintaining high levels of accuracy
• working time
• raise equipment delivery and collection paperwork for Logistics
• accompanying clients to product shows and other marketing events
• monitor machines installed on trial or loan and chase sales and service for updates
• full-time
• to communicate effectively at all levels
• part-time
• to be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act and relevant EC directives
• to work in accordance with the Data Protection Act and to ensure that all new systems are reported to your Data Protection Controller
• take responsibility for ensuring all regional email queries are dealt with and any spreadsheets required are updated in a timely manner
• ref#
• to be able to build the right relationships
• ensure all new devices installed are set up accurately on relevant service contracts
• acting as the primary point of contact for client issues; resolving issues quickly and professionally with the aid of internal teams, escalating to senior management as appropriate
• identify other cross selling opportunities
• build and maintain strong relationships with suppliers as well as internal departments such as Sales, Finance, Logistics and Workshop
• carry out any other reasonable tasks/duties to support the SOP department as directed by line management
• graduate Job
• to support in any ad hoc project as requested and deemed necessary to support the business

Requirements

• minimum of 5 GCSE’s at Grade C or above is desirable but not essential
• A good understanding of customer service
• A good understanding of IT and networks
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• good understanding of Office 365 & IT systems
• 1-2 Years working in a client facing environment, providing good customer service
• self motivated
• team Player
• strong verbal and written communication skills

Responsibility

• general Information
• city
• city of London
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• state/Province
• london
• country
• relationship management of all key clients in a challenging environment, including senior stakeholders and management of regular contractual meetings
• identification and maximisation of same account growth opportunities using wide range of Xerox capabilities
• united Kingdom
• creation and ownership of management information reporting and quarterly business reporting working with Off-shore reporting teams
• department
• contribution to effective contract management and implementation of change control process
• service Delivery
• provide a focus for client escalation and satisfaction across the organisation. Ensuring review systems are in place and managed effectively
• provide a focus for customer escalation and satisfaction across the organisation. Ensuring review systems are in place and managed effectively
• date
• thursday, July 6, 2023
• owns delivery of service through service delivery team across a number of services including Creative Services, Managed Print Services Print Room Services and Document Management
• contribution to relationship management of all key HRA clients in a challenging environment. Includes management information reporting, account strategy/planning and opportunity development
• working time
• stakeholder management of Xerox internal customers as the account lead including but not limited to Procurement, Billing, Credit Control, Sales, Value Proposition Development, Off-shore teams, Commercial Group, Finance Team, Health & Safety Team and Senior Management
• management of team related process including HR, absence management, H&S and regulatory compliance, Bradford Factor tracking and performance management
• support for new business opportunities. Takes an active role in bids and supports the transition and implementation of new business
• champions team-working and knowledge sharing across direct team, peers and within the wider regional service delivery team
• full-time
• supports contract Service Delivery Managers across critical client personnel. Provides management cover and potential succession plan into this role
• contribution to Financial management and effective commercial knowhow to ensure budget plans are met/exceeded, costs are controlled and constantly assessed, delivery of month-end processes and understanding/management of P&L
• creation of account strategy working with Sales colleagues, planning and opportunity development for the account to foster a ‘same account growth’ programme
• ref#
• confidence and experience in leading presentations and senior meetings with key stakeholders
• in depth understanding of MPS services or Document Management outsourcing including technical knowhow and Best Practice approach to delivery or understanding of these services
• provides expert problem management support to difficult, high profile customer issues. Ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit
• raise Change Requests and attend Change Advisory Board where needed
• the primary function of the role is to work alongside the Service Desk Manager to manage the day to day running of the Service desk, in the office and in the field, ensuring customer requests are responded to in a polite and efficient manner and faults are resolved promptly or escalated as required
• financial management and effective commercial knowhow to ensure budget plans are met/exceeded, costs are controlled and constantly assessed, delivery of month-end processes and P&L reconciliation
• ensures and monitors that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with Service Delivery governance guidance
• act as a technical Quality Assurance gate for design and project operational onboarding
• job Level
• responsibility for organisational policy compliance and compliance with client policy including staff vetting, business ethics and information security

Requirements

• preferably - Bachelor's Degree, minimum A-level and HND qualifications
• significant industry experience in document management, business administration or a related field
• strong experience of service delivery, IT or consulting coupled with financial P&L responsibility
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• at least seven years’ experience working in a customer facing IT support environment
• strong people management experience, projects and client interaction experience
• A high level understanding of IT and networks
• demonstrable experience of having designed and implemented significant productivity as well as client satisfaction improvements
• knowledge of desktop, server and printer hardware and their components
• experience in outsourcing bids, from pre-sales to successful implementation
• knowledge of network devices and their roles
• demonstrated ability to work collaboratively - and lead - in a matrix management environment
• must be mobile & availability to travel as required to other current HRA contract/sites and support new business
• experienced in integrating client and operational requirements into supplier relationships, including delivery partnerships
• flexible working is possible but primarily a site-based role
• H&S knowhow and expectations of a manager and relevant certifications
• relevant language and communication skills
• employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act and the manual handling Operations Regulations
• the post holder must adhere to Xerox and client policies regarding confidentiality, security and integrity of information relating to patients, staff and other Health Service business
• all staff have a responsibility to report all clinical and non-clinical accidents or incidents promptly and when requested to co-operate with any investigation undertaken
• strong verbal and written communication skills

Trade

• information Design & Documentation
• Information Design & Documentation

Responsibility

• general Information
• city
• plymouth
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• bristol
• state/Province
• devon
• country
• united Kingdom
• department
• presales & Implementation
• date
• thursday, October 5, 2023
• tuesday, September 5, 2023
• thursday, July 6, 2023
• working time
• full-time
• ref#
• conducting changes to client infrastructure in line with team change processes and auditing frameworks
• to maintain IT documentation, ensuring it remains relevant and up to date. Creating new, comprehensive documentation as and when required

Requirements

• microsoft MCP or equivalent qualification
• A high-level understanding of IT and networks
• citrix XenDesktop, XenApp and XenServer
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• must have a high level of Infrastructure and Networking knowledge
• A good understanding of IT – particularly servers/infrastructure and networks
• strong knowledge of VMWare/HyperV is hugely advantageous
• A good understanding of Active Directory
• strong knowledge of VMWare/Hyper-V is hugely advantageous
• microsoft MCSA, MCSE or equivalent qualification
• knowledge of server/infrastructure and networking hardware and their components
• veeam Backup and Recovery
• active Directory
• A good understanding of general IT – particularly Windows Server infrastructure, both physical and virtual
• previous experience of managing network infrastructure, including firewalls, switches and wireless with extra weighting given for SonicWall and HPE Aruba solutions
• active Directory to an advanced level
• storage/SANs – preferably HPE Nimble
• citrix CCA, CCP, CCE or equivalent qualification
• an understanding of Virtualisation, including Hyper V or VMWare
• basic experience with hypervisor management primarily Hyper-V or VMWare
• VMWare VCA, VCP, VCAP, VCIX, VCDX or equivalent qualification
• connectWise Automate, ConnectWise Control, ConnectWise Manage
• ability to plan, organize and adapt to changing job tasks within own role
• basic understanding of Next Generation Firewalls , switches and wireless solutions
• PRTG and Logic Monitor – System Monitoring
• sonicWall SNSA, SNSP certification
• sonicWall and Fortigate Firewall
• strong analytical, logical, and troubleshooting skills
• HPE Aruba ACSA, ACSP certification or equivalent qualification
• HPE Aruba switching and wireless products
• strong efficiency skills, with the ability to multitask in a fast-paced environment
• PRTG and Logic Monitor – Network Monitoring
• at least four years of experience working in an IT support environment, either at Third Line Level or High Second Line level
• ITIL Foundation Level 3/4
• at least two years of experience working in an IT support environment at a 2nd Line support level
• IT related degree or equivalent
• strong efficiency skills, with the ability to multitask in a fast paced environment

Responsibility

• production of timely, relevant and accurate financial reporting
• ensure all key balance sheet ledgers are reconciled on a timely basis each month
• preparation of Group management accounts each month
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• oversee submission of all statutory reporting requirements / payments
• development and motivation of junior finance team overseeing and ensuring value added output
• development and motivation of the finance team, overseeing and ensuring value added output
• continuous standardisation and improvement of processes across the team
• submit and manage payroll data exchange with our external provider
• effective and timely reporting of working capital components with specific attention to stock, debtors and cash balances
• provide thorough understanding of profit and loss analysis
• manage the year end audit process, providing all supporting work for external auditors
• provide all supporting work for internal and external tax team
• support the XBS UK Finance & Admin lead with planning, budget and forecasting processes, specifically preparation of revenue and margin calculations
• calculation of commissions on a monthly basis
• inventory submissions
• forecasts produced monthly, liaising with senior management and presenting in meetings to the MD and FD
• system and process implementation, moving to key Xerox and XBS UK systems and ensuring alignment to Xerox policies and procedures

Requirements

• must be fully qualified ACA/ACCA/CIMA/ICAEW , either gained within practice or industry
• you must be fully qualified ACA/ACCA/CIMA/ICAEW, either gained within practice or industry, with experience in a Financial Controller type role
• experience of working to tight reporting deadlines
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• demonstrable experience of being involved in the production of the management accounts and relevant management information reports for the business
• strong planning, organizing, and time management skills
• experience of managing teams required
• strong planning, organising, and time management skills
• the successful candidate will be someone who can work independently, who is able to jump into the role
• ability to prioritize competing demands
• ability to work in fast-paced environment
• ability to prioritise competing demands

Trade

• installation & Maintenance
• Installation & Maintenance

Earnings for position financial controller