ALTERNATIVE AIRLINES Salary
Rating of the company
based on 0 evaluations
5 reviews in total
Horley
SUITE 9A, GATWICK HOUSE, PEEKS BROOK LANE HORLEY RH6 9ST UNITED KINGDOM
TIN: 02885223
Rating of the company
based on 0 evaluations
5 reviews in total
Earnings on positions in ALTERNATIVE AIRLINES
ALTERNATIVE AIRLINES is looking for employees for positions:
customer service representative
Requirements
- someone who has the passion for customer service and helping our customers regarding their bookings
- highly organised, proactive, able to manage multiple priorities and meet deadlines
- preferable experience within the travel industry
management accountant
Working hours
- full-time
Responsibility
- assist with the preparation of monthly Management Accounts pack for the senior management team
- posting of accruals, prepayments, fixed assets and other GL journals for the monthly management accounts
- prepare balance sheet reconciliations for review by Head of Finance, investigating and resolving any differences found
- prepare cost variance analysis schedules for various departments
- provide support to the Treasury Analyst in managing cash flow during their non-working days, and performing bank reconciliations where required
- assisting other members of the finance team where workload requires it
Requirements
- experience within a finance team as an accounts assistant or similar
- experience in a multi-currency environment
- able to demonstrate strong communication skills
- part qualified AAT or equivalent, with intention to study further
- experience dealing with high volumes of data
- high level of accuracy and attention to detail
- A highly motivated individual with an appetite to develop across all areas of finance
customer service agent
Working hours
- full-time | Permanent
Salary
- salary
Requirements
- someone who has the passion for customer service and helping our customers regarding their bookings
- highly organised, proactive, able to manage multiple priorities and meet deadlines
- preferable experience within the travel industry
accountant
Working hours
- full-time | Permanent
Responsibility
- Posting of revenue based on a high volume of bookings to merchant accounts, across multiple currencies
- Review and reconciliation of bank statements to merchant settlement reports
- Review and reconciliation of merchant settlement reports to revenue bookings
- Ensuring customer settlements are received within agreed terms, and investigating where there are differences
- Set up of new reconciliations for new merchants, adapting to their reporting formats and ensuring it contains all necessary information
- Calculation of forex gains/losses on transactions
- Posting bookings, cash settlement and fees entries into finance system. Assisting the rest of the finance team with regular reporting, and adhoc tasks where required
Requirements
- Experience working in a finance team as either an accounts assistant or credit control
- Work experience in e-commerce and/or using BNPL providers Implementing process improvements
- Experience working in a multi-currency environment
- Experience dealing with high volumes of data
- High level of accuracy and attention to detail
- microsoft Excel: 2 years
customer service executive
Working hours
- full-time | Permanent
- full-time | Part-time | Permanent
Salary
- salary
Requirements
- someone who has the passion for customer service and helping our customers regarding their bookings
- passion for customer service and helping our customers regarding their bookings
- highly organised, proactive, able to manage multiple priorities and meet deadlines
- preferable experience within the travel industry
- providing a high level of customer service, by answering calls, and emails from our customers
- using our in house systems and Amadeus to process change
- working hard to ensure a high level of customer satisfaction to retain customers
customer service manager
Requirements
- the CS team has expanded massively over the last year, our number of team members have doubled in size, and our opening hours extended to Midnight, therefore the needs of the team and the business is to have decision makers in 7 days a week, whether this is regarding a personnel issue, or an issue impacting the business or a customer, this role will be instrumental in ensuring that we are all over these issues and not letting them escalate to ensure we get the best performance from our CS team for our customers
Responsibility
- ensure we identify potential successors and work with them to develop to their full potential
digital marketing executive
Requirements
- ●Bachelor's degree is ideal but not necessary
- ●0-2 years of experience in digital marketing, with a focus on SEO, content creation, or
- email marketing
- ●Basic understanding of SEO principles, content management systems , and email
- marketing platforms
- ●Strong writing and communication skills, with the ability to produce compelling and well
- researched content
- search Console, Ahrefs or Brevo
Responsibility
- research and craft relevant, engaging content following SEO best practices is essential
- for the role
- performance and work with our SEO team to help increase organic traffic
- working closely with our partnerships team and design team to drive more email traffic to
- the site
- ● Content Creation: Content is a huge part of our marketing strategy and a passion to
- as emails, socials and supporting content
- ● SEO: Conduct keyword research, optimise our existing website content, track organic
customer service representative
Responsibility
- deliver exceptional customer service by responding promptly and professionally to enquiries via phone, email, and live chat
- use our in-house systems and the Amadeus GDS to manage bookings, process flight changes, cancellations, and special requests
- assist customers with payment issues, refunds, and travel documentation queries to ensure a smooth journey from booking to boarding
- proactively identify and resolve customer concerns, providing clear and accurate information with empathy and professionalism
- liaise with airlines and other partners to resolve booking issues and secure the best outcomes for customers
- maintain detailed and accurate records of customer interactions in line with company policies and data protection standards
- support customers in real time during disruptions, such as flight delays or cancellations, offering timely solutions and reassurance
- contribute to continuous improvement by sharing feedback and insights to help enhance our processes and customer experience
Requirements
- A genuine passion for delivering exceptional customer service
- experience assisting customers with bookings, ensuring a smooth and positive experience
- preferably pevious experience in a customer-facing role, demonstrating strong communication and interpersonal skills
- highly organised, proactive, and able to manage multiple priorities while meeting deadlines
- computer literate
- preferably experienced within the travel industry, with hands-on knowledge of Amadeus or similar global distribution systems
customer service advisor
Responsibility
- deliver exceptional customer service by responding promptly and professionally to enquiries via phone, email, and live chat
- use our in-house systems and the Amadeus GDS to manage bookings, process flight changes, cancellations, and special requests
- assist customers with payment issues, refunds, and travel documentation queries to ensure a smooth journey from booking to boarding
- proactively identify and resolve customer concerns, providing clear and accurate information with empathy and professionalism
- liaise with airlines and other partners to resolve booking issues and secure the best outcomes for customers
- maintain detailed and accurate records of customer interactions in line with company policies and data protection standards
- support customers in real time during disruptions, such as flight delays or cancellations, offering timely solutions and reassurance
- contribute to continuous improvement by sharing feedback and insights to help enhance our processes and customer experience
Requirements
- A genuine passion for delivering exceptional customer service
- experience assisting customers with bookings, ensuring a smooth and positive experience
- preferably pevious experience in a customer-facing role, demonstrating strong communication and interpersonal skills
- highly organised, proactive, and able to manage multiple priorities while meeting deadlines
- computer literate
- preferably experienced within the travel industry, with hands-on knowledge of Amadeus or similar global distribution systems
Earnings on positions in ALTERNATIVE AIRLINES
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2583 £