customer service executive
7 the last 314 days, recently 2023-09-25
Responsibility
- we are seeking a Customer Service Executive to join us at our HQ based in Slinfold
- what you'll be doing
- management of Customer requirements
Show more +33 - coordinating customer orders
- you'll be the point of contact for all AOG and priority customer requirements
- negotiating and procuring parts
- there are three positions available for this role
- interface with other departments to facilitate on-time delivery
- at AJW Group, we are seeking a dynamic and experienced Customer Service Executive to join our Engines Department and be part of our mission to deliver exceptional aviation support services
- are you ready to take your career to new heights?
- reporting directly to the Director of Engines, this role is pivotal in ensuring the smooth operation of our clients' aircraft engines through proactive maintenance and supply of required materials
- would you love to join a forward-thinking, entrepreneurial, and dynamic aviation company?
- what you will be doing
- working within the Power By The Hour team you will be responsible for managing and supporting our customers, maintaining and developing long-term relationships, and delivering world-class services
- credit Note and Query Invoice follow up
- manage customer requirements in an efficient and timely manner
- day-to-day customer communication and interface
- are you fanatical about delivering high levels of customer service?
- by joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts
- come and join AJW Group as a Customer Service Executive within our AOG team
- joining AJW as a Customer Service Executive, you will be proactively developing, maintaining, and strengthening relationships with existing and new customers, to optimise their satisfaction and increase all sales opportunities
- provide quotes to customers, working closely with internal departments
- coordinate contractual review meetings with the customer base
- purchase items for customer requirements, and negotiate with suppliers to achieve the best cost
- management of operational performance data against contractual targets
- promote efficiencies and continuous improvement for the customer journey
- exceeding Customer Expectations and Company standards
- conduct market research, ensuring that all costs are competitive
- creation & updating of Customer Procedure Sheets
- procure necessary materials through external relationships based on demand, ensuring timely availability and cost-effectiveness
- about us
- monitor and ensure a satisfactory response to any customer query received including escalation as required and regular feedback
- AJW is the world-leading independent specialist in the global management of commercial and business aircraft spares
- purchase items for customer requirements and negotiate with suppliers
- act as lead contact for a designated group of customers
- quote and act in accordance with company policy and procedures
Requirements
- fanatical customer service and knowledge of the aviation industry
- exceptional communication and interpersonal skills, with a demonstrated ability to build and nurture strong customer relationships
- proficiency in aviation regulations and industry standards
Show more +6 - outstanding problem-solving skills and the capacity to thrive under pressure
- meticulous organisational skills and unwavering attention to detail
- A proactive and customer-centric approach to service delivery
- flexibility to adapt to shifting priorities in a dynamic work environment
- AJW Group is an equal opportunities employer with the aim of providing a diverse and inclusive environment
- we are a culture that celebrates success on merit
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