due to continued growth here at Airband we are seeking a highly motivated and experienced Customer Service Manager, our ideal candidate will have an exceptional understanding of customer expectation and service delivery as the role will provide focused and strategic leadership of Airband's customer service function
our mission is simple – everyone deserves better broadband
the successful candidate will strategically lead and take responsibility for first- and second-line customer care whilst working in partnership with associated Teams and our external Partners
in 2009 we saw those with rural roots were dogged by slow speeds and inconsistent connection
apparently, nothing could be done
this role offers the scope and autonomy to work collaboratively with cross-functional stakeholders to implement and improve processes for the effective management of the customer experience
we are an ambitious company with exciting growth plans backed by private equity investors, we champion communication, collaboration and great service delivery
if you would be like to part of our success this role will be based out of our Droitwich Office, with the flexibility to work in a hybrid capacity
it project manager
Working hours
full-time
Benefits
mobile phone
Responsibility
ensure compliance with company policies and procedures, including security and privacy policies
work closely with cross-functional teams, including engineering, operations, and business units, to ensure successful project execution
technical project manager
Working hours
full-time
Benefits
mobile phone
Responsibility
ensure compliance with company policies and procedures, including security and privacy policies
management accountant
Working hours
full-time
Benefits
mobile phone
security manager
Working hours
full-time
Benefits
mobile phone
Responsibility
develop and maintain the organization's IT security strategy, policies, and procedures, ensuring alignment with business goals and objectives
identify and assess IT security risks and develop and implement risk mitigation strategies and controls
manage and supervise IT security staff, providing mentorship and guidance to ensure they are meeting the organization's goals
ensure compliance with regulatory requirements, such as Telecommunications Security Act and GDPR
develop and implement incident response and disaster recovery plans to address IT security incidents and disasters
manage and monitor security systems, such as firewalls, intrusion detection systems, and antivirus software, to prevent unauthorized access and cyber-attacks
develop and conduct IT security awareness training programs for employees and stakeholders
manage vendor relationships for IT security, negotiating contracts and service level agreements
Requirements
relevant professional certifications such as Certified Information Systems Security Professional or Certified Information Security Manager
bachelor's degree in computer science, information technology, or a related field
strong technical background in IT security, as well as extensive experience in managing IT security teams and projects
excellent communication, leadership, and project management skills to collaborate with other teams and stakeholders effectively
we are an ambitious company with exciting growth plans backed by private equity investors. This role will require an occasional presence for meetings at our Droitwich HQ, with the flexibility to work remotely the rest of the time
we are an ambitious company with exciting growth plans backed by private equity investors. This role will be based out of our Droitwich HQ, with the flexibility to work 2 days in the office and the rest from home
why work for Airband?
project manager
Working hours
full-time
Benefits
company car
Requirements
the ability to develop, steer and empower your team offering a collaborative, open and motivating culture
great educational background, preferably in the field of telecommunications. Fibre technology knowledge is desirable but not essential
experience with NEC contracts
previous experience managing contractors on infrastructure builds
proven working experience as a project manager
excellent client-facing and internal communication skills
solid organisational skills including attention to detail and multi-tasking skills
A champion communicator with the ability to liaise at Senior level, interdepartmental and supplier level. Often representing the business externally at Council and community level
Responsibility
perform risk management to minimise project risks
use appropriate verification techniques to manage changes in project scope, schedule and costs
developer
Working hours
full-time
Benefits
mobile phone
Responsibility
designing and developing custom applications, workflows, and triggers using Salesforce programming languages such as Apex and Visualforce
configuring and customizing Salesforce applications using declarative tools such as Process Builder, Flow, and Lightning App Builder
collaborating with cross-functional teams to understand business requirements and design solutions that meet those requirements
developing and maintaining integration solutions between Salesforce and other systems using APIs and middleware
you will work closely with business analysts, project managers, and other stakeholders to understand business requirements and translate them into technical solutions
writing and maintaining technical documentation for custom solutions
participating in code reviews and ensuring adherence to coding standards and best practices
troubleshooting and resolving technical issues in Salesforce applications
team leader
Working hours
part-time
customer service advisor
Working hours
full-time
Benefits
mobile phone
Requirements
we believe that the best Customer Service Advisors are genuinely excited to help customers
they're patient, empathetic, and passionately communicative
they love to talk to our customers and put themselves in their shoes, advocating for them when necessary
problem-solving comes naturally to customer service specialists, and they are confident at troubleshooting and investigating customer complaints
we are an ambitious company with exciting growth plans backed by private equity investors
the successful candidate will receive full training of systems, so previous knowledge is not required. However, the ability to learn is a necessity
warehouse administrator
Working hours
full-time
Benefits
mobile phone
Responsibility
maintain accurate inventory records, including tracking and reconciling incoming and outgoing deliveries
process orders and coordinate with warehouse staff to ensure timely order fulfilment
ensure compliance with safety and security policies and procedures
provide administrative support to the warehouse team, including scheduling, record-keeping, and maintaining records
manage vendor relationships and coordinate purchasing and supply chain activities
collaborate with other departments to ensure smooth operations and timely delivery of inventory to internal teams
Requirements
previous experience in a warehouse or inventory management
excellent organizational and multitasking skills
strong communication and interpersonal skills
ability to work in a fast-paced, deadline-driven environment