our mission is to consistently deliver outstanding IT support; a service that is valued by our customers and envied by our competitors. We are excited as we embark on the journey to join Air IT – the UK’s leading IT partner for SME’s
together, we’ve got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide
we’re now looking for a Junior/Project Professional Services Engineer to join us, adding to our pool of knowledge and delivering great results for our clients
as a Junior Project/Professional Services Engineer, you’ll be playing a vital role in within the projects team to deliver elements of larger projects with the guidance of a senior engineer
you will work alongside the PMO to ensure successful completion of projects, as well as the support and helpdesk team to provide escalation and support
you’ll be working across the project lifecycle, onboarding clients, protecting and securing their data and ensuring they are satisfied with everything they receive
Requirements
microsoft Windows Server Operating Systems
microsoft Exchange Server 2010-2019
microsoft Windows Hyper-V/VMware vSphere and vCentre
multi-Factor-Authentication and conditional access setup and configuration for Office 365 and related technologies
microsoft Active Directory, Windows Server and related server roles
microsoft Azure Active Directory and InTune
microsoft Azure IaaS technologies
microsoft MDT
technical consultant
Working hours
full-time | Permanent
Responsibility
we’ve grown a lot since our beginning back in 2005
we’re proud to have brought together nine leading companies as a family, with more on the horizon
and this is where you come in
we’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us
you will plan, manage and deploy IT and communications projects, ensuring clients are satisfied and their expectations are met
now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey
excited for our future, we’ve got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide
we’re now looking for a Technical Consultant to join us, adding to our pool of knowledge and delivering great results for our clients
Requirements
microsoft Windows Server Operating Systems
microsoft Exchange Server 2010-2019
microsoft Windows Hyper-V/VMware vSphere and vCentre
multi-Factor-Authentication and conditional access setup and configuration for Office 365 and related technologies
microsoft Active Directory, Windows Server and related server roles
microsoft Azure Active Directory and InTune
microsoft Azure IaaS technologies
microsoft MDT
credit controller
Working hours
full-time | Permanent
Responsibility
credit Control Executive
at Air IT we believe it’s in everyone's interests to work flexibly
all three options are available to joiners at Air IT
we’ve grown a lot since our beginning back in 2005
we’re proud to have brought together nine leading companies as a family, with more on the horizon
that's why we have introduced a 4 day week or 9 day fortnight in addition to a standard 5 day 37.5 hour week
and this is where you come in
we’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us
support engineer
Working hours
full-time | Permanent
communications manager
Working hours
full-time | Permanent
project coordinator
Working hours
full-time | Permanent
Responsibility
at Air IT we believe it’s in everyone's interests to work flexibly
all three options are available to joiners at Air IT
we’ve grown a lot since our beginnings back in 2005
scheduling of incoming projects
we’re proud to have brought together nine leading companies as a family, with more on the horizon
we’ve grown a lot since our beginning back in 2005
day to Day management of team of Project Coordinators
initial project workplan creation
technical manager
Working hours
full-time | Permanent
Responsibility
lead the Project Engineering Team to deliver a high-performing service focusing on customer engagement
collaborate with PMO to manage the regional project WIP
apply appropriate project frameworks to all project engineering activity
ensure Project Engineering team collaborates with Sales, Service, Accounts, and PMO teams, to enable synergy internally and exceed client expectations
deliver operational acceptance for all applicable projects in collaboration with the Service Team
review and approve project scopes and designs coming from the Solutions Team
maintain information security by complying with the company’s Information Security Management System and all relevant policies
technical lead
Working hours
full-time | Permanent
Language
english
Responsibility
contribute to issue resolution in order to meet the expectations of clients and our SLA’s
own escalations to completion, by advising on the best solution for the client and representing Air IT
to respond appropriately to technical queries raised, through effective prioritisation in order to meet SLAs and to ensure client satisfaction
to act as the technical lead for the Service Desk Team through advising and supporting them with more complex matters in order to meet SLAs and to further develop staff
to install and maintain IT and communications systems in line with specifications in order to ensure client requirements and deadlines are met, and that systems are fully secure
working alongside the Professional Services team to ensure projects are delivered successfully with minimal impact to service desk or the client
to act as the point of escalation for technical issues that are beyond the scope the Service Desk role in order to ensure client satisfaction is maintained and to meet SLAs
implement and oversee the change and problem management functions to better manage issues and optimise overall service quality
service delivery manager
Working hours
full-time | Contract
full-time | Permanent
Responsibility
service Delivery Manager - 18 Month Fixed Term Contract
at Air IT we believe it’s in everyone's interests to work flexibly
all three options are available to joiners at Air IT
we’ve grown a lot since our beginning back in 2005
we’re proud to have brought together nine leading companies as a family, with more on the horizon
that's why we have introduced a 4 day week or 9 day fortnight in addition to a standard 5 day 37.5 hour week
and this is where you come in
we’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us
field engineer
Working hours
full-time | Permanent
full-time
Responsibility
onsite 1st Line Service Desk Engineer
field Engineer
you will be based onsite for our client and travelling to the customer sites across Essex/Colchester
at Air IT we believe it’s in everyone's interests to work flexibly
we’ve grown a lot since our beginning back in 2005
all three options are available to joiners at Air IT
supplying a high standard of customer service in line with Air IT’s standards
we’re proud to have brought together nine leading companies as a family, with more on the horizon
Requirements
2 years demonstratable experience in a similar role
clear and confident communicator at all levels and abilities
ITIL foundation
A proven problem solver
able to deliver and troubleshoot complex technical solutions