transition Manager – HRIS Payroll – Role Description
operational deliverables
reporting to the Head of Service Management and the Regional Client Director for Sefton partnership
job Description & Person Specification
job Purpose
job Summary & main responsibilities-IT Service Manager
provide absence cover for Regional Client Director and Head of Operations Manager for Sefton partnership when on leave
Requirements
undertaking risk assessments in line with the Agilisys risk assessment process
reporting all incidents, near misses and hazards in line with organisational reporting arrangements/system
undertaking a statutory duty of care for your own personal safety and that of others
attending all statutory and mandatory health and safety training, appropriate to the role
strong verbal and written communication skills
procurement manager
Responsibility
transition Manager – Finance & Procurement – Role Description
location: Remote
team manager
Working hours
full-time | Temporary | Contract
Responsibility
we are currently recruiting a Team Manager on a fixed term basis to cover Maternity leave
provide line management for a team SSAs and Customer Service Advisers
monitor, supervise, develop and motivate a team of CSAs to ensure an excellent quality of service is provided to Customers
to manage resources and schedules to ensure appropriate levels of staff are available
manage team performance to achieve objectives in line with contractual requirements through regular coaching and feedback
identify, organise and co-ordinate relevant training for all staff to provide a multi skilled working environment
be a point of escalation in order to resolve more complex issues with customers
manage Performance to achieve objectives in line with contractual requirements
Requirements
inbound contact centre experience preferably in an out of hours operation
people development skills
excellent influencing skills
client management experience
strong oral and interpersonal skills
attention to detail and detailed understanding of the services provided
outsourcing experience
as this is only a temporary role, previous management experience, is a must
apprentice
Working hours
apprenticeship
Requirements
good problem-solving aptitude and skills
Responsibility
liaise directly with external maintenance suppliers
ability to diagnose technical faults quickly and accurately over the telephone, using the remote assistance tools and techniques available
planner
Requirements
relevant professional certifications are advantageous
proven experience in portfolio planning and management, preferably within a professional services or consulting environment
strong understanding of project management methodologies, governance frameworks, and change management principles
excellent organisational and time management skills, with the ability to manage multiple priorities and meet tight deadlines
exceptional attention to detail and analytical thinking to identify trends, anticipate risks, and make data-driven decisions
excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
proactive and adaptable, with a solution-oriented mindset and the ability to thrive in a fast-paced, dynamic environment
Responsibility
foster strong relationships and facilitate open communication channels to ensure smooth execution of the portfolio
job Title: Portfolio Planner
department: Professional Services Practice
identify and address any deviations promptly, collaborating with relevant stakeholders to mitigate risks and ensure on-time delivery
reporting to: Head of PMRO
location: Hybrid, UK or St Andrews, State of Guernsey based
develop communication plans, training materials, and other change management tools as needed
governance Adherence: Ensure compliance with portfolio governance processes and standards, including reporting requirements, risk management, and quality control measures
sql server dba
Responsibility
microsoft Data Platform Specialist
database maintenance and administration tasks
routine configuration/installation and reconfiguration of database and related products
management of database configuration including installing and upgrading software and maintaining relevant documentation in Azure and On Premise
monitoring database activity and resource usage
job Title: SQL Server DBA
our clients include councils, the States of Guernsey and other public bodies, so our work directly impacts citizens. Our projects contribute to quicker responses and better outcomes in services provided to people across the UK
optimising database performance and plans for forecast resource needs
information security manager
Responsibility
you will be responsible for assessing, approving, and advising on all information assurance and security matters for Agilisys and our clients
support internal and external audits
you will perform risk management activities
support security incident response for Agilisys and our clients
oversee and report on the vulnerability management efforts of client teams
you will be responsible for maintaining Agilisys' existing data protection framework, along with being the SME on all things data protection or privacy focused within Agilisys
supporting the wider team with the implementing and maintaining information security management processes to ISO 27001 standards, as well as other standards and frameworks such as Cyber Essentials Plus
work with project and programme teams to identify solutions to security challenges that they might introduce, to ensure that assurance, security and compliance is maintained
Requirements
knowledge and experience of information security management
customer focused and influential, with a high desire to drive results
knowledge and experience in security risk management
knowledge and understanding of technical security controls in an IT environment
an understanding of Incident Response for security incidents and events
awareness of data protection principles and compliance
confident written and oral communication skills
advantageous
customer service advisors
Working hours
full-time
Responsibility
customer Service Advisor – Maidstone Office/Hybrid Homeworking
agilisys in partnership with Kent County Council
£21,620 Full Time
great listener & empathetic
strong communicator
professional approach
reliable, motivated & organised
problem solving with a view to provide resolutions
Contract type
£20,500 Full Time
£20, 500 Full Time rising to £23,000
business manager
Responsibility
reporting to the Divisional FD/Director of FP&A
career development and support will be provided accordingly
support the projects pipeline process and work with project managers to ensure commercial viability of projects / sales opportunities
preparation of financial forecasts including P&L, working capital and cash for covenant reporting
job Title: Finance Manager - Business Partnering
provide insight into and use of financial KPIs and business drivers such as utilisation, productivity, margin analysis and return on investments
whilst it is probable that the successful individual will handle all the below, it is envisaged that there will be some gaps related to experience
maintain & drive the Commercial Risk and Opportunities register to help provide robustness around budget/forecast
Requirements
operational
services
customer
commercials
whilst understand macro-economic issues & the implications to the business
commercial manager
Responsibility
at Agilisys, we are passionate about people who are passionate about technology and digital disruption
purpose of the role
title: Commercial Manager
agilisys is an employee owned organisation that delivers success through innovation, working with public sector partners to help them transform services that make a real difference to millions of people across the UK
to work with the Commercial Director to manage and support a variety of contracts in all aspects of their delivery
the contracts vary in Value, Term and Complexity
location: London
we are one of the UK's most innovative IT services providers, delivering transformation through a suite of world-class citizen-centric technology products as well as centres of operational excellence around the UK
Changes in earnings for the position customer service advisor