call centre agent
6 the last 263 days, recently 2023-07-24
Responsibility
- callcare247, a call handling service are looking for Customer service advisors/ Call center advisors for their Salford office
- working hours- Weekends 8am-7pm and weekday evenings
- training - 2 weeks of training given
Show more +11 - you will remain customer-focused, build a good rapport and be professional ensuring our customers receive the top-notch service they deserve
- your role is to make sure no stone is left unturned in our quest to satisfy and retain them
- in a nutshell, your role is
- as the first point of contact to our business, you’ll be representing us to new and existing customers, so the importance of this role cannot be overstated
- even if you haven’t worked in a customer contact centre before, we will look to train you and provide you with the key skills you need to succeed
- answering inbound calls from our Customer base
- as a Customer Service advisor for a Global Ecommerce brand, you will be responsible for the service and maintenance of our customers and their ongoing queries and accounts
- managing and coordinating general correspondence and inquiries via email
- customer Service journey makers work out of our vibrant Manchester office and team working is so important to us, you will feel the buzz and warm welcome as you come through the doors
- using a mixture of web-based and internal systems to accurately record the information
- offering and delivering top-quality customer service
Requirements
- an enthusiastic, flexible and positive attitude towards customer service
- previous experience in customer service, sales, or retail environment
- you are willing to work on a shift rota basis, 7 days per week, and be flexible
Show more +9 - uncompromising customer focus
- good with computers and typing speed
- professional and personable people skills
- ability to work flexibly to the needs of the business and under pressure
- outstanding ownership & problem-solving ability
- customer service: 1 year
- ability to think outside the box and be open to new challenges
- handles all telephone calls in line with the Service Standards and Procedures
- responds to client emails and chats in line with the appropriate service level agreements
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