ADAM GROOMING ATELIER is looking for employees for positions:
customer service administrator
Working hours
full-time | Permanent
Responsibility
adam Grooming Atelier, a leading luxury barbershop chain with 12 exquisite locations across Central London
manage our booking system and service diaries efficiently
handle incoming calls and respond to customer emails, providing superior customer service and professional correspondence
process online orders efficiently and accurately, ensuring complete customer satisfaction
provide administrative support to our operations team, including scheduling, data entry, and paperwork management
this is a fantastic opportunity to be part of an elite, high-growth company recognized for delivering top-tier grooming services in a luxurious setting
procurement for our stores, ensuring timely and cost-effective sourcing of high-quality products
we are looking for a candidate with exceptional organisational skills, a proactive approach, and a keen attention to detail to support our operations and ensure a seamless customer experience
Salary
salary
Requirements
proven experience in administrative support, ideally in a retail or customer-focused environment
strong organisational and multitasking skills, with the ability to prioritise tasks in a fast-paced environment
excellent communication skills, both verbal and written, with a keen eye for detail
proficiency in using MS Office Suite and familiarity with office management systems and procedures
A professional demeanour, a team-oriented mindset, and a commitment to providing top-notch customer service
marketing manager
Working hours
full-time
Salary
salary
Responsibility
develop and execute tactical marketing plans that align with the overall marketing strategy
work closely with the teams to ensure that marketing efforts are aligned with sales goals and objectives
manage budgets for individual marketing campaigns and events and track expenses to ensure that they are within budget
analyze data and metrics to measure the success of marketing campaigns and make data-driven decisions to optimize future campaigns
conduct market research to stay up-to-date on industry trends and competitive landscape
write copy for marketing materials such as emails, website content, and social media posts
create and manage project timelines to ensure that all marketing deliverables are completed on time and within budget
collaborate with other members of the marketing team to develop and implement effective marketing campaigns across multiple channels, including digital, social media, email, events, and direct mail
Requirements
strong project management skills with the ability to manage multiple projects simultaneously
excellent written and verbal communication skills
demonstrated ability to work collaboratively with cross-functional teams
strong analytical and problem-solving skills
experience in analyzing marketing data and metrics to make data-driven decisions
ability to thrive in a fast-paced, deadline-driven environment
3+ years of experience in marketing, with a focus on tactical marketing
experience working for a brand in the hospitality, leisure, or retail sector
operations administrator
Working hours
full-time | Permanent
Salary
salary
Responsibility
support day-to-day operation of the stores
Requirements
excellent communicator - written and verbal - at all times
marketing executive
Working hours
full-time | Permanent
Salary
salary
Responsibility
to help shape and deliver strong implementation of effective and profitable marketing plans
to help generate exciting brand partnerships and execution ideas to drive sales performance
to support our brand presence across social media channels
to act as the main point of contact for all Marketing queries
build awareness for our barber salons; liaising with all relevant internal departments within the business
to demonstrate superior writing and editing skills, and the ability to effectively communicate the barber shops stories
to ensure cohesive short and long-term media strategies are in place and reflect the goals and objectives of ADAM Grooming Atelier
to develop and execute strategic media, social media and communications programs to promote sales opportunities for the group, transient, catering markets
customer service
Working hours
full-time | Permanent
Salary
salary
Responsibility
responsible for inbound/outbound calls, taking bookings and cancellations
barber & chair management
first point of contact for all our stores
support day-to-day operation of the stores
manage google business reviews for all stores
be the focal point for all contact from staff and plan their rotas and absence requests
work independently and seek guidance from Manager, Supervisor and other departments when necessary
effectively manage stock levels and alert the Line Manager and Office Manager to any potential non-recoverable stock write off costs
Requirements
strong phone contact handling skills and active listening
excellent communicator - written and verbal - at all times
well organised, attention to detail, ability to prioritise, remain calm under pressure
friendly, approachable and flexible - a team player
able to work independently seeking guidance where appropriate