ACTON LANE MEDICAL CENTRE

Responsibility

• an opportunity has arisen for an enthusiastic and flexible Receptionist to join our 2 partner Practice
• the ideal candidate will have previous experience and enjoy interacting with a diverse range of individuals
• our Practice requires highly organised and motivated individuals to provide comprehensive front of house and administrative services to support the Practice
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• making appointments 2
• taking requests for prescriptions 3
• greet patients and visitors to the practice
• to work in accordance of written protocols
• the ability to work well within our team and on your own initiative is essential
• giving out results 4
• book, amend and cancel patient appointment as appropriate
• previous applicants need not apply
• ambulance transport bookings 5. Home visit requests 6. Deal with general enquiries and complaints 7. Contacting other providers Reception Duties 8
• ensure that patients with urgent request/queries are dealt with efficiently and effectively
• receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols
• explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• ensure outstanding queries are explained and handed over to next shift, as necessary 13
• explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed
• candidates must have an excellent telephone manner, customer service skills and be computer literate. Duties to include answering the telephone, making appointments, dealing with the post and other admin/clerical work as required
• receiving patients, consulting with members of practice team Handing completed repeat prescriptions to patient/representative and checking names and address and code appropriately
• receive and make telephone calls as required
• respond to needs of doctors and nurses during surgery 14
• to register new patients on EMIS system
• be able to cover all reception position as necessary Process appointment requests for today/future appointments from patients by telephone and in person
• we're looking for a Receptionist to join our part time afternoon team from 13:00 - 18:30
• to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others and to act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis
• ROOLEY LANE MEDICAL CENTRE JOB DESCRIPTION JOB TITLE: RECEPTIONIST REPORTS TO: The Management Team HOURS: 25 hours per week
• divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• deal with visits/requests Receiving telephone calls Forwarding calls to the correct destination when necessary Taking messages Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• knowledge of medical terminology and experience of the EMIS Web computer system would be an advantage, although full training will be provided to the successful candidate
• collect payments from patients for non-NHS services 15
• produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions
• deal with general enquiries and complaints Filing 16
• provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• ensure correspondence, reports, results etc. are filed electronically in correct patient record
• ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments
• to have a thorough knowledge of all practice procedures To work in accordance of written protocols Pulling/filing notes for summarising and updating as necessary Filing/Scanning post in medical records Fax and photocopy as requested Completing/filing electronic documents through workflow Completing tasks Registrations of new patients computer data entry and medical records Process patients changes of address computer data and medical records Process repeat prescription requests in accordance with practice guidelines
• answering incoming telephone calls, ensuring calls are documented and redirected accordingly
• using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
• advise patients of relevant charges for private services, accept payment and issue receipts for same
• register new patients and temporary residents 9. Greet and direct patients and visitors 10. Making appointments 11. Handing out prescriptions and record in book 12
• undertake administration tasks as allocated on rota organised by Reception Manager
• enter patient information on to the computer as required, i.e
• job Type: Part-time
• ensure up-to-date maintenance of both computerised and manual filing systems
• change of addresses, names, telephone numbers and any ad-hoc information as appropriate
• part-time hours: 20 per week
• job Description Receptionist Job Title: Receptionist Responsible to: Practice Manager Responsible for: N/A Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Telephone Duties 1
• enter requests for home visits onto clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
• check emails on a daily basis. Also regularly check fax machine for incoming messages. Send faxes as required
• regularly check task allocated via EMIS and other, and action accordingly
• amalgamation of new patient records
• mon-Fri 1.00pm-6.00pm Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• ensure the waiting room is kept tidy in turn with other staff members
• provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job Responsibilities: To have a thorough knowledge of all Practice procedures
• action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually
• pulling Lloyd George envelopes when requested by doctors/ Scanning. Prescriptions 17. Dealing with requests for repeat prescriptions 18. Raising prescriptions as per Practice protocols 19
• premises Ensure building security have thorough knowledge of doors/windows/alarm
• greet and welcome guests in a professional manner
• dealing with queries relating to repeat prescriptions General 20. Input and extract information from Practice computer system 21. Observe health and safety guidelines at all times 22. General housekeeping (e.g
• handle incoming and outgoing mail and packages
• manage office tasks such as filing, copying, and scanning documents
• open up premises at the start of the day when first to arrive, and make all necessary preparations to receive patients

Requirements

• proven experience in an administrative or clerical role is preferred
• proficiency in typing and data entry with a high level of accuracy
• strong organizational skills with the ability to multitask effectively
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• familiarity with office equipment such as printers, scanners, and copiers
• excellent verbal and written communication skills
• ability to work independently as well as part of a team
• customer service: 1 year
• medical Receptionist: 1 year
• administrative experience: 1 year
• administrative: 1 year
• telephony: 1 year

Earnings for position receptionist

Responsibility

• previous experience working as a GP medical receptionist/Administrator is desirable but not essential
• experience working within a fast paced office environment would be advantageous
• it is imperative to convey a courteous and caring impression at all times to the Practices patients
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• a. New Registrations
• main Duties And Responsibilities Opening and preparing the premises punctually in the morning
• b. Process calling letters are requested
• folly Lane Medical Centre are looking to recruit a medical receptionist/administrator for up to 37.5 hours per week, to join our friendly and supportive team
• greet patients and visitors to the practice
• the person will be expected to act as first point of contact for patients contacting the Practice, and to portray the Practice in the highest possible professional basis
• c. Photocopy documentation as required
• the role of the Medical Receptionist/Administrator is very demanding therefore the ideal candidate will need to possess excellent communication and organisation skills. Being able to work as part of a team and own initiative is essential
• book in, amend and cancel patient appointments in line with practice appointments procedures ensuing optimum efficiency of the appointment system
• d. File and store records as required
• working in a busy Practice puts staff in a special position of trust and responsibility as the first person with whom the patients have contact at the Surgery
• e. Data entry of new and temporary registrations and relevant patient information as required
• it is the Receptionists attitude to them and the impression they make which is of prime importance to the Practice as a whole
• receive and accurately record requests for home visits, and print off home visit summary sheets
• f. Input data into the patient’s healthcare records as necessary
• ensure computerised appointment system is up-to-date
• g. Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
• responsible To: Senior Receptionist/Practice Manager
• h. Support all clinical staff with general tasks as requested
• respond and/or redirect all patient and visitor requests accordingly
• folly Lane Medical Centre Medical Receptionist & Administrator Job Description Job Title: Medical Receptionist & Administrator Responsible To: Senior Receptionist/Practice Manager The Purpose Of The Post: To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others
• advising patients of relevant charges for private services, accept payment and issue receipts for same
• purchasing of stamps and posting of mail
• opening and preparing the premises punctually in the morning
• explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed
• ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary
• arranging consultations for private patients
• support the Medical Secretary team with referrals and administration
• creation of new patients records on the clinical computer system
• ensure correspondence, reports, results etc. are coded and filed electronically in correct patient record
• check emails on a daily basis
• the post-holder is responsible for, together with others, maintaining the accuracy of the Practices Clinical System
• ensure reception and waiting areas are kept neat and tidy
• practice Clinical System: to manage and record patient appointments, inputting patient registration data, accessing patient data as necessary and when undertaking audits
• externally with patients registered at the Practice

Requirements

• establishing and maintaining effective lines of communication with the GPs and Practice Manager
• communicating clearly and effectively with staff to aid the smooth running of the Practice
• responding to requests or queries for support as they arise in an appropriate and timely manner
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• prioritising workload and requests for support
• making the most effective use of resources available
• medical Receptionist: 2 years
• most Challenging Aspects Of The Job
• managing the many conflicting priorities that the post requires
• ensuring clear protocols for the prioritisation of work
• providing and maintaining a professional and effective dialogue with patients
• communication And Relationships

Benefits

• mutual

Responsibility

• to make appointments, bookings and admissions as required and directed by clinicians
• to establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
• to retrieve medical records and assist the completion of medical/insurance records
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• file patient records and correspondence in patient medical records in an accurate and secure manner
• to maintain the computer clinic and patient record systems in an accurate and secure manner
• to assist with the gathering of information from patients and taking accurate and unbiased notes
• to provide cover for members of the secretarial team during periods of sickness and annual leave where possible
• liaise with others to maintain adequate supplies of office stationery to perform secretarial duties
• to receive and dispatch mail and maintain a pending system
• to receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
• process SARS, insurance/solicitor letters and DVLA forms
• alert other team members to issues of quality and risk
• medical Secretaries
• contacting patients regarding appointments
• typing letters, reports and associated documentation as required
• safeguarding reports
• participate in audits where appropriate
• liaising with external agencies, hospitals and community services, ensuring referrals are processed efficiently
• training new clinicians on referral process
• registrars
• actively reporting of health and safety hazards and infection hazards immediately when recognised

Requirements

• communicate effectively with other team members
• communicate effectively with patients and carers
• recognize people’s needs for alternative methods of communication and respond accordingly
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• excellent communication and organisation skills
• accuracy
• computer literate
• ability to work under pressure
• ability to prioritise workload
• ability to work as part of a team and own initiative
• medical Receptionist: 1 year

Trade

• pharmacy
• Pharmacy

Responsibility

• implement and adhere to the company’s financial procedures and policies
• create efficient and effective methods for tracking financial data
• use spreadsheets and sophisticated calculation software to gather and record financial information
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• coordinate and execute financial transactions and activities, such as bill payment, invoicing, payroll, etc
• reconciling financial transactions/daily transactions
• assist in the audit process by providing information and data as requested
• complete administrative tasks, such as filling out paperwork and filing records
• create organised records and files to assist in tax preparation
• analyse financial information for trends and errors
• find solutions to discrepancies by working with other employees and correcting any erroneous information or calculations
• prepare regular financial reports and assist in the presentation of reports to the business
• create and adhere to budgets for specific departments, projects, and business needs
• answer questions from co-workers, clients, customers, or stakeholders regarding financial information or issues
• to monitor, practice policies and procedures – this will include Health & Safety Policy, Confidentiality

Requirements

• experience in a business or finance environment
• superior mathematical skills
• excellent communication skills, both written and verbal, including the ability to explain complex financial matters in accessible terms
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• completing an Accounts Assistant or Finance Assistant Intermediate Apprenticeship
• bachelor’s degree in Accounting or a related field
• computer skills, particularly with accounting software and data entry
• understanding of data privacy standards
• multi-tasking and organisational skills to manage different financial duties, including the ability to prioritise tasks in order to meet deadlines
• exceptional attention to detail; organisation and planning skills; critical thinking and problem-solving skills; research skills; analytical skills; listening skills; interpersonal skills
• accounting: 2 years

Responsibility

• work autonomously and be accountable for his/her own professional actions
• assess undifferentiated patients with a range of acute, non-acute and chronic medical conditions
• take history, make appropriate physical examinations, formulate differential diagnoses and carry through management treatment plans ensuring relevant follow up
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• discuss with registered GP and, where appropriate, make referrals to other health professionals in primary and secondary care
• undertake home visits as assessed by GP, Advanced Nurse Practitioner or Practice Nurse, and acute visits for certain medical emergencies
• arrange hospital admission for appropriate cases
• undertake telephone triage work and telephone advice calls
• the focus of the role is both the delivery of evidence-based practice for patients presenting with a long term condition, and the provision of preventative health care to the practice population
• undertake clinical nursing practice at an advanced level using expert knowledge and clinical skills to deliver holistic care to people accessing primary care services
• as an autonomous practitioner the nurse is responsible for the care delivered, demonstrating critical thinking and skills in clinical decision-making in the management of patients
• they may also have access to information relating to the practice as a business organisation
• this will include prescribing for areas such as asthma, diabetes, chronic obstructive airways disease, coronary heart disease, hypertension, anticoagulation and HRT
• they will work collaboratively within the general practice team to meet the needs of patients, support the delivery of policy and procedures, and provide nurse leadership as required
• health Safety and Security Use the personal security systems within the workplace according to practice guidelines
• this list is not exhaustive and may be expanded with regard to patient needs and clinical experience
• CVD Health Assessments Checking of fridge and emergency equipment Travel and routine immunisations Assisting with emergencies Acting as a chaperone A mix of face to face and telephone consultations may be required
• identify any risks involved in work activities and undertake them in a way that manages the risks
• they do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers
• practice Nurse Job Title: Practice Nurse Responsible to: Partners/ Practice Manager The purposes of the post: The post holder is responsible for the delivery of general practice nursing to the whole practice population
• prescribe medication as appropriate under the extended nurse prescribing scheme Prescribe medication as necessary under the supplementary prescribing scheme in partnership with the GP for areas of chronic disease and long term health needs
• all such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth, safety and security
• maintain accurate record keeping in EMIS WEB Undertake regular medication reviews and medicines management Request and interpret tests appropriate to patients needs
• main roles: Chronic disease management CVA and Ischaemic heart disease Diabetes preferred successful applicant will be required to train for this if not already holding certificates