ABCA SYSTEMS Salary

Rating of the company
based on 0 evaluations
9 reviews in total
  Killingworth
UNIT 24, MYLORD CRESCENT CAMPERDOWN INDUSTRIAL ESTATE KILLINGWORTH NE12 5UJ
  https://www.abcasystems.co.uk
TIN: 06294877
  Construction & renovation
Rating of the company
based on 0 evaluations
9 reviews in total

Earnings on positions in ABCA SYSTEMS

Estimated salary

£ 2541

Median salary at ABCA SYSTEMS

£ 2240 Lowest salary
£ 2768 The average salary
£ 3750 Highest salary

ABCA SYSTEMS is looking for employees for positions:

project manager

Working hours

  • full-time | Permanent

Salary

  • salary

Requirements

  • managing Fire and Security Projects: 1 year

Responsibility

  • reporting: Provide regular project status updates to senior management and clients, highlighting key milestones and addressing any challenges
  • budget Control: Monitor project expenses and resource allocation, making necessary adjustments to maintain profitability
  • continuous Improvement: Continuously assess and refine project management processes to enhance efficiency and effectiveness

contracts manager

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • attending client meetings with Contracts Supervisor and taking meeting minutes where applicable
  • manage and oversee Service Controller and Desktop Account Controller teams
  • make sure all action points are complete by the Contracts Supervisors, in line with agree deadlines
  • overseeing / Managing the contracts supervisors, including measuring performance in line with business needs, goals and objectives
  • contract reporting on each contract, making sure we hit all our KPIs
  • manage client expectations regarding any delays with parts and job completion where necessary
  • making sure all actions are added to CASH by the relevant Contracts Supervisors
  • attend monthly contract meetings with other staff members as required

Requirements

  • previous experience within a management/supervisor role
  • essential
  • good understanding of CRM systems, CASH knowledge would be advantageous
  • previous experience dealing with contract and project management
  • previous management experience in a customer focussed environment, preferably in a service and maintenance environment
  • commercial understanding of contracts within a service delivery environment
  • excellent leadership skills

team leader

Working hours

  • full-time | Permanent

Benefits

  • mobile phone

Salary

  • salary

Responsibility

  • daily supervision of the team members, assisting with logging and planning queries
  • set clear team goals and delegate tasks as required
  • daily supervision of the team members, assisting with queries and escalations
  • providing continuous support and training to team members where required
  • oversee day-to-day operation
  • providing support and cover where required during busy periods and absence
  • monitor team performance
  • assist with review and monitoring of engineer’s diaries, working with schedulers to improve and develop their understanding and methods

Requirements

  • good problem solving techniques
  • excellent admin skills and ability to use company CRM [CASH]
  • proven track record working with high level customers
  • ability to co-ordinate and manage scheduled work within agreed timescales and understand Service
  • excellent communication and interpersonal skills
  • level Agreements
  • excellent organizational skills
  • good Customer Service skills and the ability to maintain good working relationships

compliance manager

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • responsible for the functions of the Service desk, Admin and Scheduling teams
  • ensure calls are logged promptly and accurately. Carrying out regular audits of logged calls for accuracy and time taken to log
  • ensuring the scheduling team are fully trained and are using the planning tools provided to assist with efficient planning
  • carry out remote call audits to ensure that calls are being booked and dealt with effectively
  • management of the team responsible for the logging and creation of new calls that are raised via the clients through client portals or emails
  • liaising with FLM’s where schedulers are reporting resource issues. Escalating as required to the Service manager and Director
  • monitoring scheduler performance via internal KPI’s
  • ensure calls logged are correctly handed over to the Scheduling team, with Emergency calls raised and flagged to ensure they are dealt with and picked up by the patch scheduler

Requirements

  • educated to degree level or equivalent preferred
  • experience of working within the Fire and Security industry
  • previous management or supervisory experience in a planning capacity with field based operatives
  • experience of delivering targets within a continually pressured environment and to tight operational deadlines
  • CASH for Windows knowledge desirable and a distinct advantage

hr manager

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • appraisal and Performance review
  • probation
  • disciplinary
  • recruitment & Induction
  • security Screening
  • group Policies & Procedures
  • training
  • management of all HR team members

Requirements

  • essential
  • CIPD Level 5 or above
  • thorough, up-to-date knowledge of employment law
  • minimum 2 years’ experience in an HR Manager role within a company with over 100 members of staff
  • management of the administrative HR function through online portals / CRMs
  • experience of recruitment and interviews at a senior level
  • exceptional planning and project management skills

technician

Working hours

  • full-time | Permanent

Benefits

  • mobile phone

Salary

  • salary

Responsibility

  • fire stopping and fire proofing buildings/voids/penetrations
  • install Fire Rated partitions
  • follow technical drawings and plans
  • using and applying mastic
  • curtain walling

Requirements

  • NVQ Level 2 in Passive Fire Protection
  • A valid CSCS Card
  • minimum 2 years’ experience within the industry
  • good Knowledge of British Standards
  • full clean driving licence
  • working in previous industry: 2 years

scheduler

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • create weekly workloads and routes for the engineers
  • ensure engineers have adequate work load for their days, including when jobs fail
  • orders stock which is required for bespoke pre-booked jobs
  • arranges engineers stock collection so they have a float of stock which is generally required
  • relay with the clients on booked work
  • ensures workload scheduled into the diary is planned by Action Due date / client requested
  • calls being passed to Engineers
  • liaising with service administration team to ensure appointment letters are sent out, ensuring both in advance and with correct information

Requirements

  • excellent customer service skills
  • previous experience managing and planning engineer’s workload is essential
  • scheduling and Planning experience essential
  • previous experience of using a CRMS, CASH especially would be advantageous
  • knowledge of working within the fire and security industry would be preferred
  • ability to work in a fast paced reactive environment is essential
  • communication and interpersonal skills, including good customer service skills
  • ability to work on own initiative and as part of a team

stock controller

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • order picking customer orders and labelling them, packing and preparing for dispatch
  • ordering stock daily in line with department requirements
  • receive and process warehouse deliveries
  • liaising with suppliers to ensure confirmation by return, order acknowledgements and ETA’s
  • maintain accurate system records on goods in and out
  • proactively manage stock with daily stock takes
  • assist with stock takes and audits as required
  • investigate reasons for stock variances, reconciliation of stock and help to introduce procedures to eliminate any reoccurrence

Requirements

  • no specific qualifications are required, however, the below would be desirable
  • previous experience in a warehouse setting
  • previous experience in a stores or procurement setting
  • experience in the fire and security industry
  • CASH for Windows system experience

customer service agent

Working hours

  • full-time | Permanent

Salary

  • salary

Responsibility

  • 1st line answering of telephone enquiries for new faults and overflow from other call queues
  • knowledge and application of Service Level Agreements in place with clients
  • accurate logging of all calls
  • understanding and interpretation of Works Orders received, with ability to identify information gaps and to resolve with the client as required
  • checking of live calls for duplicate or contradictory information and clarifying with customer/staff member as required
  • confirmation to customer’s call has been logged and passed to Service Co-ordinators
  • daily Management of emailed enquiries for new faults including receipt of new works orders and customer/internal enquiries, and ensuring all emails are actioned as required on a daily basis
  • assigning call to unallocated status on CASH Service Diary

commissioning engineer

Working hours

  • full-time | Permanent

Benefits

  • mobile phone
  • laptop

Salary

  • salary

Responsibility

  • review of system design prior to installation works and highlighting of any apparent technical, functional or compatibility issues
  • provide the Project Manager with the required level of technical and commissioning support for the duration of the project
  • commissioning and configure system to meet the design specification and customer requirements
  • provide technical troubleshooting expertise and manufacturer liaison when required
  • conducting project handover and ensuring all relevant documents are passed to the Project Manager
  • on larger projects act as the single point of contact to organise on-site activities
  • ensure the system is installed and functions in accordance with all relevant industry standards and that activities comply with customer and company health and safety procedures

Requirements

  • proven commissioning experience on large projects within a background in CCTV, Access Control, Integrated Systems and Fire Alarms
  • the ability to identify and rectify problems before they occur
  • working knowledge of mainstream Access Control, CCTV, Fire Alarm Systems and Networking
  • FIA modules
  • excellent Fire Panel knowledge
  • excellency in verbal and written communication skills, with the ability to communicate technical information to a non-technical audience

Earnings on positions in ABCA SYSTEMS

Average salary in this position
Average salary in this position in the country
credit controller
2750 £
-19%
2243 £
manager
3750 £
-11%
3365 £

National average salary

2950 £

Average salary in this company

2768 £