A2DOMINION HOUSING GROUP

Responsibility

• leasehold Property Manager
• location – Ealing - Hybrid
• salary - £32,652 - £37,000
  Show more +56
• be empowered to write and deliver management strategies, ensuring high levels of customer satisfaction at all times (e.g
• about us
• resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, residents, and 3rd party providers as required
• be empowered to deliver residential and commercial property management duties ensuring high levels of customer satisfaction at all times (e.g
• we are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services
• to assist the Property Manager in the delivery of high quality housing management support to A2Dominion customers
• conduct regular estate inspections, manage customer disputes and anti-social behaviour, enforce lease conditions, be the main point of contact for customers)
• carry out a planned program of Estate & Property inspections, taking responsibility for following up reporting and actions
• be accountable for maintaining full, clear, and accurate records for all customer contact
• overseeing Block cost control and reporting, to deliver a cost effective service
• monitor contractor performance at the schemes
• we also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand
• ensuring compliance monitoring is carried out in accordance with agreed schedules & legislation
• report repairs where required and escalate issues/actions required where necessary
• to actively build relationships with Stakeholders and represent the Group at meetings, hearings, and other forums as appropriate
• ensuring any legal notices are served to residents correctly along with accurate record keeping and attendance at Court when required
• be responsible for resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, customers, partnering Trusts as required
• about the role
• take ownership and responsibility for the management of your building – compliance servicing, responsive repairs, planned maintain
• to assist the Area Manager with policies, procedures and work practices updates to continually improve service delivery
• facilitate the successful implementation of empty property management processes, minimising costs and lost revenue
• encourage, support and, where appropriate, proactively encourage occupants of buildings towards good housekeeping and fire safety practices
• be the responsible person for ensuring your building and asset information is captured and maintained in the appropriate IT system and to the highest possible standard
• taking responsibility to support internal stakeholders and build strong relationships with your residents, onsite staff and contractors
• be empowered to deliver residential and commercial property management duties ensuring high levels of customer satisfaction at all times
• to assist the Property Manager to manage a portfolio of residential buildings including multi-occupancy dwellings and carry out landlord obligations within regulatory requirements
• to participate in the allocation of rented accommodation to applicants including issuing tenancy paperwork, collection of payments and manage void properties
• take responsibility for keeping up to date with building safety legislation and take an activate role to support your Head of Department with the review of our services and management to ensure it is aligned with legislation
• facilitating change of sharers, rent increases and renewals, and carrying out reference checks, right to rent checks and issuing tenancy agreements
• assist the Property Manager to encourage and support occupants of buildings towards good housekeeping and fire safety practices
• be responsible for resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, customers, local authorities and external Managing agents as required
• contract: 12-month fixed term contract - Full Time - 35 hours
• contract: 6-month fixed term contract - Full Time - 35 hours
• A full clean driver’s licence is required for this role
• draft, implement and manage the management strategies for your estates and buildings to achieve the highest level of safety, customer satisfaction and with a low customer effort required
• establish and maintain effective relationships with internal and external customers and provide support to your Line Manager, Lettings Team and your Team
• be the point of contact for our customers to resolve and investigate complaints and issues raised by residents and provide advice and guidance
• to participate in the accommodation allocation process including issuing of all tenancy paperwork, dealing with end of tenancy paperwork and notices, ensuring vacant properties are ready to let and collection of advance payments
• maintain all relevant documentation to the required standards at both the organisation and premises level
• to carry out and monitor regular estate and property inspections, ensure accurate records are maintained and actions are taken to deal with issues
• to actively build relationships and work with Stakeholders to support residents
• we operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people
• work collaboratively with Building Safety Manager to develop, maintain and manage the building Safety Case for A2Dominion population of “tall/complex buildings”
• be responsible for resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, customers, local authorities and external managing agents as required
• more about the role
• to build relationships and work with both internal and external stakeholders of A2Dominion to support the customers
• to carry out and monitor regular estate inspections, ensure accurate records are maintained and actions are taken promptly and resolved at the earliest opportunity
• carry out day-to-day administrative duties including being the point of contact for our customers and partner organisations, issuing letters and notices, producing invoices, and responding to enquiries
• be responsible for delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates, in-year block management accounts and year-end accounts
• deliver residential property management duties ensuring high levels of customer satisfaction at all times
• ensure that the information gathered is to the highest level and recorded in the required systems to support the building and safety management
• to attend and represent A2Dominion at internal and external meetings and forums when required
• whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers
• assist the Property Manager in monitoring contractor performance. Liaise with contractors and customers on planned inspection & testing visits including updating and maintaining records
• produce reports using standard templates to monitor performance and assist in ensuring tenancy management objectives are achieved
• be empowered to work closely with colleagues and contractors to ensure that appropriate services are provided to a high standard to all properties in the designated portfolio

Requirements

• we recognise that some females will only apply for a role if they meet 100% of role requirements
• we recognise that some people will only apply for a role if they meet 100% of role requirements
• everyone is welcome at A2Dominion Group
  Show more +7
• we know that equality, diversity, and inclusivity make us better
• we embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong
• find out why our people love working with us.”
• property Management: 1 year
• if this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at [email protected]
• if this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at [email protected]
• customer service: 1 year

Trade

• real Estate
• Real Estate

Earnings for position property manager

Responsibility

• leasehold Property Manager
• location – Ealing - Hybrid
• salary - £32,652 - £37,000
  Show more +59
• about us
• resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, residents, and 3rd party providers as required
• be empowered to deliver residential and commercial property management duties ensuring high levels of customer satisfaction at all times (e.g
• we are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services
• to assist the Property Manager in the delivery of high quality housing management support to A2Dominion customers
• conduct regular estate inspections, manage customer disputes and anti-social behaviour, enforce lease conditions, be the main point of contact for customers)
• carry out a planned program of Estate & Property inspections, taking responsibility for following up reporting and actions
• be accountable for maintaining full, clear, and accurate records for all customer contact
• overseeing Block cost control and reporting, to deliver a cost effective service
• monitor contractor performance at the schemes
• we also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand
• ensuring compliance monitoring is carried out in accordance with agreed schedules & legislation
• report repairs where required and escalate issues/actions required where necessary
• to actively build relationships with Stakeholders and represent the Group at meetings, hearings, and other forums as appropriate
• ensuring any legal notices are served to residents correctly along with accurate record keeping and attendance at Court when required
• be responsible for resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, customers, partnering Trusts as required
• about the role
• take ownership and responsibility for the management of your building – compliance servicing, responsive repairs, planned maintain
• to assist the Area Manager with policies, procedures and work practices updates to continually improve service delivery
• facilitate the successful implementation of empty property management processes, minimising costs and lost revenue
• encourage, support and, where appropriate, proactively encourage occupants of buildings towards good housekeeping and fire safety practices
• be the responsible person for ensuring your building and asset information is captured and maintained in the appropriate IT system and to the highest possible standard
• taking responsibility to support internal stakeholders and build strong relationships with your residents, onsite staff and contractors
• be empowered to deliver residential and commercial property management duties ensuring high levels of customer satisfaction at all times
• to assist the Property Manager to manage a portfolio of residential buildings including multi-occupancy dwellings and carry out landlord obligations within regulatory requirements
• to participate in the allocation of rented accommodation to applicants including issuing tenancy paperwork, collection of payments and manage void properties
• take responsibility for keeping up to date with building safety legislation and take an activate role to support your Head of Department with the review of our services and management to ensure it is aligned with legislation
• facilitating change of sharers, rent increases and renewals, and carrying out reference checks, right to rent checks and issuing tenancy agreements
• assist the Property Manager to encourage and support occupants of buildings towards good housekeeping and fire safety practices
• be responsible for resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, customers, local authorities and external Managing agents as required
• contract: 12-month fixed term contract - Full Time - 35 hours
• contract: 6-month fixed term contract - Full Time - 35 hours
• A full clean driver’s licence is required for this role
• draft, implement and manage the management strategies for your estates and buildings to achieve the highest level of safety, customer satisfaction and with a low customer effort required
• establish and maintain effective relationships with internal and external customers and provide support to your Line Manager, Lettings Team and your Team
• be the point of contact for our customers to resolve and investigate complaints and issues raised by residents and provide advice and guidance
• to participate in the accommodation allocation process including issuing of all tenancy paperwork, dealing with end of tenancy paperwork and notices, ensuring vacant properties are ready to let and collection of advance payments
• maintain all relevant documentation to the required standards at both the organisation and premises level
• to carry out and monitor regular estate and property inspections, ensure accurate records are maintained and actions are taken to deal with issues
• to actively build relationships and work with Stakeholders to support residents
• we operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people
• work collaboratively with Building Safety Manager to develop, maintain and manage the building Safety Case for A2Dominion population of “tall/complex buildings”
• be responsible for resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, customers, local authorities and external managing agents as required
• more about the role
• to build relationships and work with both internal and external stakeholders of A2Dominion to support the customers
• to carry out and monitor regular estate inspections, ensure accurate records are maintained and actions are taken promptly and resolved at the earliest opportunity
• carry out day-to-day administrative duties including being the point of contact for our customers and partner organisations, issuing letters and notices, producing invoices, and responding to enquiries
• be responsible for delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates, in-year block management accounts and year-end accounts
• deliver residential property management duties ensuring high levels of customer satisfaction at all times
• ensure that the information gathered is to the highest level and recorded in the required systems to support the building and safety management
• to attend and represent A2Dominion at internal and external meetings and forums when required
• whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers
• assist the Property Manager in monitoring contractor performance. Liaise with contractors and customers on planned inspection & testing visits including updating and maintaining records
• produce reports using standard templates to monitor performance and assist in ensuring tenancy management objectives are achieved
• be empowered to work closely with colleagues and contractors to ensure that appropriate services are provided to a high standard to all properties in the designated portfolio
• assist the Property Manager by monitoring expenditure against budget, monitoring use of stock and working with internal teams on service charge estimates and accounts
• as a Leasehold Property Manager, you will be responsible for the delivery of an excellent property management service for a portfolio of commercial and residential mixed tenure estates and blocks acting as the main point of contact for customers
• the Assistant Property Manager will assist the Property Manager in the management of their patch of accommodation
• to assist the Leasehold Team Manager with policies, procedures and work practices updates to continually improve service delivery

Requirements

• we recognise that some people will only apply for a role if they meet 100% of role requirements
• we recognise that some females will only apply for a role if they meet 100% of role requirements
• everyone is welcome at A2Dominion Group
  Show more +6
• we know that equality, diversity, and inclusivity make us better
• we embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong
• find out why our people love working with us.”
• property Management: 1 year
• if this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at [email protected]
• customer service: 1 year

Earnings for position property manager

Responsibility

• business Improvement Administrator
• contract & Compliance Administrator
• £26,000 - £30,742 per annum
  Show more +45
• x2 12-month fixed term contract with possible extension
• respond to M&E information requests and inquiries from key stakeholders
• oversee communal Mechanical & Electrical repairs, tracking cases to ensure effective and timely repair completions
• schedule and organise senior meetings including attending to take minutes
• undertake a range of administrative duties and working as part of the safeguarding team and the wider business
• about the role
• support M&E Contract Management in an administrative capacity
• chase the status of outstanding repairs and respond to repair queries in writing and via phone
• raise M&E Works Orders and Repairs
• typing, compiling and preparing reports, presentations and correspondence. Logging creating and sending quarterly reports to Managers/Senior Management
• assist with logging, updating safeguarding incidents and dealing with highly confidential information on dynamics system
• we’re searching for a Contract & Compliance Administrator to join our friendly and hard-working team at A2Dominion
• forge and maintain positive rapport with contractors and key stakeholders
• data management and reporting on Key Performance Indicators on a quarterly basis
• liaise with staff, external partners, via phone, emails and virtually to support working together to safeguard customers and staff
• review M&E quotations and valuations prepared by Contractors
• respond to customers in a timely and customer friendly way taking into account the needs of each individual
• the role will involve dealing with our communal repairs to ensure our homes are safe and comfortable
• investigate departmental complaints
• keeping external websites updated with our scheme and project details, as required
• provide admin support relating to associated safeguarding matters, such as audit preparations, safer recruitment, risk assessments and DBS admin support
• support the investigation of M&E complaints and aid resolution
• transfer service requests to the appropriate departments within agreed timescales
• you will work closely with our key contractors and stakeholders to ensure repair cases are resolved effectively and in good time
• manage team inboxes
• stationery ordering for the department
• to provide administrative back-up and assistance to the wider team as required
• ensure all associated complaint paper work is scanned and attached to contacts within the CRM System
• update systems and reports
• maintaining of the membership and subscription registrations
• oversee data-entry into the M&E repairs portal and ensure information is accurate
• to support the team with any administrative duties as required
• provide general administrative support
• support with tenders, creating a folder with all tender documents, researching etc
• to schedule and attend meetings, and to prepare minutes and action points as required
• provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting diverse needs of the customer
• logging and filing of highly confidential information
• to support the Complaints & Resolution Team and to help ensure services are responsive to changes in the external environment and internal priorities
• make recommendations for any identified service and process improvements
• location: Ealing/Staines/Oxford Hybrid
• assist with helping the service to manage low level cases in an effort to understand the complete end to end Complaints & Resolution service
• general administration duties as required
• to produce “real time” information on current workloads and leading indicators for effective resource planning and workload management for team and business using the CRM system
• we are looking for a Contract Administrator to join our fantastic Property Services division. This role is tasked with carrying out all administrative duties in support of the M&E Team, to ensure all KPI’s and regulatory requirements are achieved
• permanent, 35 hours per week

Requirements

• we recognise that some people will only apply for a role if they meet 100% of role requirements
• we recognise that some females will only apply for a role if they meet 100% of role requirements
• everyone is welcome at A2Dominion Group
  Show more +6
• we know that equality, diversity, and inclusivity make us better
• we embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong
• find out why our people love working with us.”
• if this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at [email protected]
• if this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at [email protected]
• strong written and verbal communication skills

Earnings for position administrator

Responsibility

• providing property related advice and support to customers and internal stakeholders
• measurement, pricing and tendering off an existing Framework
• stock Condition Surveys; undertake condition surveys to capture defects, produce reports and action plans considering latest sustainability standards and performance specifications
  Show more +21
• undertake site inspections and visits to measure, agree and certify contractor’s claims
• project manage various projects and ensure that A2Dominion's duties under CDM 2015 are effectively discharged
• communication; effectively communicate with internal and external stakeholders, attend resident meetings and manage complaints
• contract management of third party consultants, regular updating of programme tracker and preparation of monthly KPIs
• take responsibility of projects from inception to completion
• identify areas to improve margin
• support the effective delivery and be responsible for the cost control and management of commercial aspects of the long-term repairs and planned works contract, including but not limited to managing commercial risk and opportunity, ensuring the accuracy of forecasts, KPI’s and that all commercial reporting procedures are adhered to
• cost management
• project Management; effectively plan, procure and manage projects to agreed service levels, ensuring works carried out meet the Group’s quality requirements and stakeholder expectations
• CVR reporting and forecasting
• management and administration and reporting of accounts
• oversee the management and resolution of latent defects on behalf of A2Dominion through surveys and inspections, including damp and mould, structural defects, exchanges, condition, fire safety, disabled adaptations
• optimize Asset Performance; assist in maintaining the groups’ asset database by regularly reviewing and updating existing data and carrying out value for money exercises to achieve business objectives
• assist in the validation and authorise variations including costs, quantities and schedule of rates coding; managing the resolution of unauthorised variations and incorrect claims with contractors
• assist in compiling cost feasibilities, approximate estimates, specification, and schedule of rates documentation and seek pricing from external contractors and sub-contractors for maintenance and repair projects
• producing and submitting applications for payment
• policy and Procedures; ensure policies and existing procedures are followed and suggest areas for improvement to deliver Asset Management objectives including sustainability and ‘Fit for the Future’ key strategic aims
• conduct on-site pre-work and post-work inspections of responsive work streams to ensure the required standards in respect of quality, financial and works programmes are achieved
• effectively respond to urgent issues, including high level complaints, at our complex buildings and schemes, ensuring that the appropriate solutions are applied and successfully delivered
• respond to all third party approaches to carry out work on A2Dominion's land and/ or buildings, including TV/ Broadband upgrades and planning permission applications
• to travel as required to carry out condition inspections, risk assessments and report the findings to enable satisfactory resolution to be achieve

Requirements

• we recognise that some females will only apply for a role if they meet 100% of role requirements
• everyone is welcome at A2Dominion Group
• we know that equality, diversity, and inclusivity make us better
  Show more +5
• we embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong
• find out why our people love working with us.”
• if this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at [email protected]
• if you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: [email protected]
• previous experience of managing cyclical and/or major works programmes to residents homes in a Social Housing Partnering Environment

Earnings for position surveyor

Responsibility

• posting of tenant adjustments (e.g
• this includes preparing journals, manual debits, and credits where necessary, with the appropriate supporting documentation for approval and corrective action
• this includes preparing journals, manual debits and credits where necessary, with the appropriate supporting documentation for approval and corrective action
  Show more +22
• to be responsible for Direct Debits collections and maintenance of DD records in line with the Group’s procedures and policies
• carry out the weekly BACS and Cheques runs for the Group and Joint Venture Partners, when on rotation for this task
• resolving customer queries promptly, including liaison with A2D Operational teams, residents, banks, Local Authorities and 3rd party providers as required
• posting all rental income receipts in a timely manner. This includes processing Standing Orders, Bank Giro Credits, Housing Benefits payments, Direct Debits, Allpay
• to continually review and recommend process improvements and comply with recommendations from Internal and External Audit Reviews
• day to day processing of accounts payable transactions to be carried out with a high level of accuracy to ensure that the creditor ledgers are maintained in an effective, up to date manner
• more about you
• write-Offs, Rent debit/credit Adjustments, Tenant Refunds, Housing Benefit Overpayments, Completion monies, Court Costs, Compensation etc.), journal creations and entries to the accounting systems to ensure tenant accounts are accurate and up to date
• actively participating in the accounts payable teams’ objectives to support continuous improvement and best practice being followed in line with KPI’s set
• actively participating in the accounts payable teams objectives to support continuous improvement and best practice being followed in line with KPI’s set
• responsible for resolving customer queries promptly, administrating the team mailbox including liaison with the A2D Operational teams, local authorities and third-party providers as required via phone or email correspondence
• responsible for resolving customer queries promptly, administrating the team mailbox including liaison with the A2D Operational teams, local authorities and third party providers as required via phone or email correspondence
• accredited AAT or studying towards ACCA/CIMA
• to ensure the creation and transmission of BACS files are in accordance the Group’s agreed collection dates, contractual obligations and BACS timetable
• experience of working within a fast-paced high volume Accounts Payable team
• to be responsible for the daily, weekly and monthly control processes, such as tenancy movements and housing system/finance accounting system interface and related intercompany postings
• actively carry out daily, weekly & monthly supplier reconciliations including complex Utility, Service Charge / Managing Agent; to ensure the Aged Creditors and Debit balances are accurate and up to date
• complex Supplier reconciliation experience
• responsible for opening and distribute the daily Accounts Payable post received. Prepare batches of invoices received by post for scanning into Purchase to Pay system when on rotation for this task
• good understanding of Accounting Principles and Accounts Payable
• we are looking for a Finance Officer – Income to join our fantastic Finance division. As a Finance Officer at A2Dominion, you will be responsible for providing a high-quality processing service for rental income streams
• choosing us is easy

Requirements

• we recognise that some people will only apply for a role if they meet 100% of role requirements
• accounting/ Finance: 1 year
• if this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at [email protected]
  Show more +1
• if this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at [email protected]

Earnings for position finance officer