5G COMMUNICATIONS

Responsibility

• high Wycombe
• £25,000 to £28,000 per annum, commensurate with experience
• an exciting opportunity has now arisen for a Telecoms Installation Engineer to join our growing team in High Wycombe
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• the Role
• site surveys
• termination and installation of Cat 5E/6
• install, programme and commission PBX/IP telephone systems
• established over 20 years 5G Communications have successfully delivered exceptional customer service supplying Telecommunications to an excess of 6,000 business customers over 15,000 sites throughout the UK and Northern Ireland
• train customers on use of systems
• obtain customer acceptance and sign off upon successful installation
• maintain and troubleshoot system faults as required on customer sites
• quality checks
• to provide accurate and prompt reporting
• liaise with and update other departments
• the Candidate

Requirements

• cat 5/6 installation certification
• able to work towards and meet tight deadlines
• A high attention to detail
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• experience of programming and diagnostics
• previous proven engineering experience within a telecoms engineering environment
• possess a proven track record with an extensive knowledge – primarily of the LG system but ideally also have experience of one or more of the following Panasonic, Siemens, Nortel BCM and Oak call software
• have a flexible approach to the working day

Earnings for position telecoms engineer

Trade

• sales
• Sales

Earnings for position telesales agent

Responsibility

• answer and deal with incoming telephone calls promptly and professionally utilising company CRM system
• maintain tasks and ensure the adherence to company process & procedures
• deal with incoming invoice queries as and when they arise
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• liaising with 3rd parties and all necessary departments to bring about a prompt resolution
• maintaining a positive working relationship with customers
• ensuring orders are fulfilled seamlessly
• work within a team and manage own workload
• communicating fluidly with other departments
• co-ordinate dialogue and input from team members at all levels to meet customer needs
• ensure that all work is carried out in accordance with operational procedures
• building our brand within Franchise Groups
• building on established relationships with key personnel
• growth Strategies
• fully understand customers business requirements
• ownership of customer requirements
• administrative duties when required
• new Product Launches
• creating and implementing communications and marketing strategies to franchise groups. Ability to implement new ideas and report concerns within the team