NATIONAL TRANSPORT TRUST

Responsibility

• safety and working practices of our welcome team
• day-to-day operation of the welcome area, ensuring the delivery of the highest standards of service
• finding practical solutions for a variety of situations
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• motivating staff and volunteers to hit targets
• engaging with visitors to inspire support through membership, whilst tailoring your approach to make everyone feel welcome
• supporting the work of the Visitor Experience team to creatively develop our offer Who we're looking for
• we'd love to hear from you, if this sounds like you
• good practical experience in visitor business,in tourist, heritage or relevant visitor services environment
• you can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role

Requirements

• strong experience designing and visualising customer journeys
• excellent knowledge of audience research methodologies
• good experience of commissioning primary audience research and managing third party agencies
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• experience of synthesising different research and data sources
• confident with drawing insights from data, and good analytical skills
• able to implement ‘test and learn’ methods or ability to develop and test hypothesis
• empathy for an audience and able to put yourself in the shoes of others
• excellent ability to act as a ‘cultural ambassador’ across teams and manage multiple stakeholders
• experience of process change management

Earnings for position manager

Earnings for position gardener

Earnings for position team leader

Earnings for position chef

Requirements

• the ability to think strategically and practically to realise measurable objectives for content improvement
• subject matter expertise on content design, content marketing, web accessibility and user experience principles
• understanding of segmentation, audience needs and use of analytics data to make content management decisions
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• experience of growing and leading a diverse and high-performing matrix team
• an understanding of information architectures, search engine optimisation and audience needs
• experience of building relationships with a range of Stakeholders with differing interests
• planning and organisational skills to prioritise complex work and manage iterative content design processes

Earnings for position content marketing manager